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CallRail Inc is a software company that has its headquarters in Atlanta, Georgia. For companies that rely on quality phone calls, leads, and potential clients to expand and prosper, CallRail is a marketing tool. The app allows consumers to see what is working and what isn't in their marketing campaigns. Small to medium-sized firms and the media companies that represent them are the majority of the clients. Many of the clients are business owners. Dentists, attorneys, home service professionals, real estate brokers, and car dealers are among them. The company assists them in determining the advertisements, blogs, promotions, and keywords are worthwhile investments of their time and resources. Core Values of the company are incredible products, respect, and intensity. Employees get the following benefits: dental and vision plans, medical cover, designated bike storage, and flexible vacation policy. Career opportunities available are for sales training coordinators, directors of engineering, and product managers.
Departments
What departments CallRail employees work at?
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Team
Professional experience
Professional Growth
How many years of experience do CallRail employees have before joining?
Years of experience at CallRail: Newcomers: 20%, Experiencers: 22%, Experts: 30%, Veterans: 28%. CallRail employees have 5-8 years experience on average before joining.
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Professional Growth
Where did CallRail employees work before joining?
Where they've worked before CallRail: AT&T, BrightWave Marketing Inc, CareerBuilder. Typical CallRail employees have worked at AT&T.
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AT&T
BrightWave Marketing Inc
CareerBuilder
Professional Growth
What industries did CallRail employees work in previously?
Industry Background: The most typical industries of CallRail: Computer Systems Design Companies, Consumer Research Firms, Consulting Companies, Advertising / PR Agencies, Software Publishing Companies. CallRail employees most likely come from a Computer Systems Design Companies industry background.
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Professional Growth
Where did CallRail employees work before joining?
Past employers' size at CallRail: Small: 41%, Medium: 20%, Large: 39%. Most CallRail employees have previously worked at small companies.
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Educational background
Educational background
What did employees at CallRail study?
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Top educational institutions
Where did employees at CallRail study?
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Employee data
Professional Growth
How long do people stay in a role at CallRail?
Time employed at CallRail: <1: 30%, 1-3: 60%, 4-8: 10%, 9-13: 0%, 14-20: 0%, 20+: 0%. Most CallRail employees stay with the company for 1-3 years which is the same as the industry average.
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Culture & Values
How does CallRail rank for age & gender diversity?
Gender ratio at CallRail: 63.0% Male and 37.0% Female. Age ratio at CallRail: 16-20: 1%, 21-30: 59%, 31-40: 38%, 41-50: 2%, 51-60: 0%, 60+: 0%. CallRail rates - 7.0% more female than the industry average. Most CallRail employees are 21-30, which is below the industry median age range.
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Professional Growth
What are the top roles at CallRail?
Top roles of CallRail: Software Engineer, Sales Development Representative, Customer Support Specialist, Customer Success Manager, QA Engineer. The top role at CallRail is Software Engineer.
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Software Engineer
Sales Development Representative
Customer Support Specialist
Customer Success Manager
QA Engineer
Career advancement
Professional Growth
How does CallRail rank for career advancement?
Career advancement at CallRail: high. CallRail ranks high for career advancement which is above the industry average.
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Professional Growth
What companies do CallRail employees go on to work at?
Future employers of CallRail: Abstract, Algolia, Atlanta Vanguard Medical Associates, Bellhops, Gather. People who work at CallRail most typically go on to work for the Abstract.
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Abstract
Algolia
Atlanta Vanguard Medical Associates
Bellhops
Gather
Find your job at CallRail
Atlanta, GA
$71K-$87K / yr. (est.)
Job Description The Position CallRail is looking for a Backend (Server-Side) Engineer to join our Integrations Team. The Integrations product is a core part of our business and is responsible for integrating with numerous business partners such as Google A
Atlanta, GA
$104K-$127K / yr. (est.)
Position Overview CallRail is seeking a Senior Manager of Content to play an integral role in leading revenue growth for the company. Reporting to the Head of Growth Marketing and managing a team of content marketers and freelancers, this individual will b
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Discussion about CallRail
Want to know more about CallRail?
Share your thoughts and ideas about CallRail with others in our community.
What year was CallRail founded?
Liam Brown4 years ago
2011.
You comment as
What industry is CallRail in?
Isabella Holmes4 years ago
Computer/Internet.
You comment as
What’s the main location of CallRail?
Isabella Holmes4 years ago
It’s Atlanta, GA.
You comment as
gender breakdown at CallRail?
Liam Brown4 years ago
gender ratio is 37.0% female, 63.0% male.
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What is the annual revenue of CallRail?
Isabella Holmes4 years ago
I believe they make around $10m to $25m a year.
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Who is the CEO of CallRail?
Liam Brown4 years ago
Andy Powell.
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What’s the average length of tenure at CallRail?
Isabella Holmes4 years ago
Typically 1-3 year(s).
You comment as
what kind of companies did CallRail employees work for?
Benjamin Gardner4 years ago
Small, Large companies before CallRail.
You comment as
what are the chances of career advancement at CallRail?
Liam Brown4 years ago
high.
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Top future employers of CallRail employees?
Liam Brown4 years ago
Abstract, Algolia, Atlanta Vanguard Medical Associates, Bellhops, Gather, Salesfusion, Women Who Code, Worldpay.
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Who are the top previous employers of CallRail employees?
Sophie Hayes4 years ago
AT&T, BrightWave Marketing Inc, CareerBuilder, ESPN, Look Listen, Oracle, Pindrop, PowerPlan.
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How old are CallRail’s employees in general?
Sophie Hayes4 years ago
21-30.
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Where did most of CallRail employees go to school?
Sophie Hayes4 years ago
Auburn University, Georgia Institute of Technology-Main Campus, Georgia State University, Kennesaw State University, The University of Georgia.
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Do you need a high school diploma?
A year ago
Yes, i think.
A year ago
Yes. at the very minimum you need a high school diploma. it will help to be as educated as you can because customers always want to test you
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What if I have bad credit?
A year ago
CallRail does the best they can and give an opportunity to individuals with bad credit, or new credit.
A year ago
Credit is not an issue on entry level
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What is the interview process like here?
A year ago
It’s easy nothing to be so overwhelmed about
A year ago
Depends on location, usually three steps first you meet with assistant managers, manager than the GM.
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I heard CallRail employees both hourly and salaried are paid on a weekly basis, can someone internally confirm this.
A year ago
Contractors weekly and salaried employees every two weeks.
A year ago
Not true. we were all paid hourly but no one was salary. and it was paid bi-weekly.
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I was hired by CallRail company today, and I start training on Monday. I've never worked in Software industry so I honestly don't know the first thing about it. All I do know is that I'm good with people, and my choice of words.. Any advice for me..
A year ago
Pay attention to training, Keep a high positive energy, be knowledgeable of all products and services.
A year ago
If you're good with people then you will be good at this job.
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How long do you get for lunch break?
A year ago
Hour break
A year ago
Typically 30 mins at some locations
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Do they random drug test?
A year ago
Not that I'm aware of.😓
A year ago
They never did a drug test. Its not neccessary for this job.
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Do managers or employees get a company phone?
A year ago
No you just get a discount on the rate plan,you pay for your own phone
A year ago
Some managers get company phones via cell phone vendors like apple,samsung,etc.
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Once the face to face interview is over, do they hire you on the spot and if not how long is the wait time for a call back?
A year ago
May take a few days after, they did a video interview with me.
A year ago
I was called back within two weeks of my interview, but it took a month for me to hear from them when I first submitted my resume.
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how much time does it take to be a permanent employee here? 😶
A year ago
3 months to 1 year 😞
A year ago
Different time for Different employees
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I'm based in Philippines,Wondering can i work from home as a customer service representative for this company.
A year ago
I can work from home but not based in the Phillipines.
A year ago
Not that I am aware of
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Do you receive overtime pay at your location?
A year ago
When I did overtime yeah
A year ago
No!.Since its salary
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Today i cleared the third interview but didnt get the offer letter. should i call again tomorrow?
A year ago
they may have better Candidate after you
A year ago
It means the interviews are still going on🤔
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Does CallRail do background checks?
A year ago
I believe so
A year ago
Yes they do😍
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Is commision same as incentive?
A year ago
u can say same, because you can only have one 😅
A year ago
for gods sake GOOGLE IT or USE YOUR BRAIN
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What benefits does the company offer?
A year ago
Not very much other than 401k and Dental
A year ago
Health and dental insurance, 401k, tuition assistance, stock options
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Does the company run an international background check like what if u have a charge in another state?
A year ago
Yes, there is a chance you could get hired if you have a charge in another state, it just depends on how bad the charge was.
A year ago
I’m sure they do.
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Why i don't have additional life insurance under my benefits? how can i carry additional insurance for my husband and myself. 😮
A year ago
u can add them under family insurance😉
A year ago
You need to qualify for it, if you are qualified, then you can add your husband / wife
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What would hours be like for a full time position? I’m worried because Im a college student and my class starts at 6 pm, and I have to take a bus so Im worried I wont meet full time quota
A year ago
You will not be making that 6 pm class due to the fact they have gotten rid of so many technicians. The workload for those that remain is extremely high and they often work until well after dark.
A year ago
Quotas are calculated by how many hours you work. There's full time and part time. We actually have sales "targets."
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I'm currently in morning classes in college.Wanna know, is it possible for me to get a different scheduled training.
A year ago
They always respected the fact that people were going to school. Don’t know for sure, but I wouldnt imagine they would schedule a training class just for 1 persons schedule
A year ago
Maybe. You will be expected to report full-time for the shift in which you are hired
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Do you have to have a ssn to work as a sign holder/spinner?
A year ago
Yes, it helps a lot🤩
A year ago
Yes as an internal employee
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When does health insurance start?
A year ago
Right away👌
A year ago
I believe after 30 days
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How many sick days do you get per year?
A year ago
Part time doesn't get any
A year ago
Sick days were 5 per year with no pay.
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can i change my benefits whenever I want (subject to eligibility criteria and plan limitations)? 😉
A year ago
If you are eligible for that benefit, you can add
A year ago
Yes normally, people do change them 😉
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How is time off (PTO, Holiday, Sick leave) accumulated?
A year ago
Every pay period part-time and full-time associates accrue PTO time
A year ago
PTO is accumulated based off your pay schedule, calculated per pay period.
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I had an interview Via phone an now they want me to do a follow up in a coffee place.Wondering,do they do an interview in public like a coffee place..
A year ago
Interviews usually take place in the back office or work areas
A year ago
NOPE...they didn't actually interview me.
You comment as
should i review any training material, tutorial video or online classes before i start as a UX designer? 🤔
A year ago
Its no necessary
A year ago
You should be prepared, its depends on you what do you prefer for your preparation 👍
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After the offer letter how long does it take to start working?
A year ago
2 weeks is the standard
A year ago
Two weeks to a month, but pretty quick if the need is immediate
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Do bilingual associates get paid more?
A year ago
Not necessarily, compensation all falls on experience and how qualified the candidate is for the applied position(s).
A year ago
I do not think so... Pay is based on performance
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What is the age requirement?
A year ago
I started to work here at the age of 60
A year ago
18 years or older
You comment as
I didnt get the job for CallRail technical support specialist, because i was too nervous during my interview & i was just wondering, how soon i could re-apply..
A year ago
You can always reapply immediately, but a good recommendation is to wait at least 6 months.
A year ago
I believe you can apply every 6 months.
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What if you have a high school diploma but you’re not other 18?
A year ago
Theres a no go into the company you have to be 18 or older to get the job.
A year ago
You can be an unpaid intern.
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Do part time employees get benefits?
A year ago
After working there for 1 year you receive health benefits.
A year ago
Yes, just benefits for themselves or if they have kids but no spause
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Would like to know the work environment and culture here.
A year ago
SERIOUS FUN!
A year ago
Its very energetic and positive.
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What is the starting pay for an IT person or cyber security?
A year ago
Depends on the franchise
A year ago
Good salary scale
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How would you describe the pace of work?
A year ago
Work was very fast-paced with deadlines to be met.
A year ago
Pace of work was very fast and very interesting
You comment as
I work at CallRail and just got promoted to a key holder, should I have gotten an increase in pay?
A year ago
Yes, i think anything with greater responsibilty should have a raise.
A year ago
Anytime promotion received at CallRail comes with an attractive pay increase.
You comment as
Is it required to be bilingual to work for this place?
A year ago
Yes. there is a wide range of customers.
A year ago
No. in some jobs yes you have to be bilingual, but for my particular job no,.
You comment as
do i need to commute for this job ?🥺
A year ago
whattt?
You comment as
CallRail is my 1st job I'm starting @ $8.50 is this ok?
A year ago
Possibly.It depends on the position you apply.
A year ago
I would ask for more.
You comment as
how do i request health / personal day for part of a day? 😏
A year ago
Y0u can ask your Boss😕
A year ago
Its simple, you can have one half day a month 😇
You comment as
Can part time employees get Benefits?
A year ago
Yes,part time employees work a mininum of 30 hrs to be elegible.
A year ago
Not sure if part time employees can get Benefits.
You comment as
How long is the CallRail training?
A year ago
The training is 2 weeks long
A year ago
2 weeks of training. Using tablets and they teach the plans and how to sell.
You comment as
Can you work as a call system associate with no experience?
A year ago
Yes the job is pretty much learning as you go. Helping people and treating each person with respect.
A year ago
Yes. No experience is encouraged.
You comment as
i have been working for two yrs, i dont think there are good benefits for employees
A year ago
Many ppl are very happy with the benefits🙏
A year ago
it depends, not beneficial for everyOne
You comment as
whats is the ideal time here to cumminicate with the team?
A year ago
Whenever it needs
A year ago
you should be very commiunicatve with your team 👾
You comment as
What's the base pay for a Software expert?
A year ago
start you off at $14.00'
A year ago
Hourly depends on full-time or part-time status.
You comment as
I was reading in the reviews that you have to count your register at the beginning of the day. Is there a certain amount you're allowed to be over/under or do you have to be even every shift?
A year ago
This position was an inbound technical support call center and we do not deal with customer face to face.
A year ago
I had no register; i was on the phone.🤩
You comment as
CallRail HR said I don't meet the hiring guidelines. Anyone know what the guidelines are?
A year ago
The guidelines really depend on the channel you were applying for.
A year ago
Open schedule availability, high school diploma or GED, passed drug & background (no felonies), and you cannot have previously worked for and been terminated by CallRail.
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I submitted 3 applications to 3 different CallRail locations. Now i dont remember which ones i applied to. How do i check that ?
A year ago
On the CallRail website where you had applied
A year ago
Log into CallRail career site and check the candidate zone. Should display your most current applications as well as details pertaining the applications.
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Isabella Holmes
Career Advocate
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