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3.7
180 ratings
3.8
Salary & Benefits
4.0
Professional growth
3.6
Work-Life balance
3.4
Recognition & Support
3.7
Culture & Values
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Founder-led by Chairman and CEO Richard Fairbank, Capital One Financial Corporation is a diversified banking company focused primarily on consumer and commercial lending and deposit origination. The company pioneered the use of predictive modeling in the industry, and still looks at credit with a view to changing the way people live. It was also the first company to develop and offer mass customization and personalization of credit card products. Capital One has an innovative, open culture where meritocracy trumps titles and hierarchy, where associates with diverse perspectives, backgrounds, and experiences are brought together in an environment where they can challenge the status quo and reimagine money.

Company - Public
Over $10B
Large
Multiple locations
Financial Transactions Processing / Reserve / Clearinghouse Companies
1994
Richard D. Fairbank
What departments Capital One employees work at?
DepartmentsRatio
other occupation30.8%
Software Developers and Programmers13%
Administrative12.4%
Computer / IT - Other10.7%
Management - Other10.5%
Accounting / Finance - Other6.7%
Sales / Retail6.2%
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See what companies are similar to Capital One
Advertising
Large size
Financial Transactions Processing
Large size
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Team

Professional experience

How many years of experience do Capital One employees have before joining?
Years of experience at Capital One: Newcomers: 26%, Experiencers: 18%, Experts: 21%, Veterans: 35%. Capital One employees have 8+ years experience on average before joining.
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Where did Capital One employees work before joining?
Where they've worked before Capital One: Bank of America, Citi, Fannie Mae. Typical Capital One employees have worked at Bank of America.
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Bank of America
Citi
Fannie Mae
What industries did Capital One employees work in previously?
Industry Background: The most typical industries of Capital One: Commercial Banking Companies, Computer Systems Design Companies, Consulting Companies, Insurance Agency & Brokerage Firms, Investment Banking & Securities Brokerage Firms. Capital One employees most likely come from a Commercial Banking Companies industry background.
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Where did Capital One employees work before joining?
Past employers' size at Capital One: Small: 24%, Medium: 12%, Large: 64%. Most Capital One employees have previously worked at large companies.
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Educational background

What did employees at Capital One study?
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Where did employees at Capital One study?
George Mason University
James Madison University
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Employee data

How long do people stay in a role at Capital One?
Time employed at Capital One: <1: 13%, 1-3: 32%, 4-8: 38%, 9-13: 10%, 14-20: 5%, 20+: 2%. Most Capital One employees stay with the company for 4-8 years which is the same as the industry average.
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How does Capital One rank for age & gender diversity?
Gender ratio at Capital One: 62.5% Male and 37.5% Female. Age ratio at Capital One: 16-20: 0%, 21-30: 44%, 31-40: 36%, 41-50: 14%, 51-60: 5%, 60+: 1%. Capital One rates - 5.5% less female than the industry average. Most Capital One employees are 21-30, which is below the industry median age range.
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Career advancement

How does Capital One rank for career advancement?
Career advancement at Capital One: high. Capital One ranks high for career advancement which is above the industry average.
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What companies do Capital One employees go on to work at?
Future employers of Capital One: Amazon, Bank of America, Citi, Fannie Mae, JPMorgan Chase & Co.. People who work at Capital One most typically go on to work for the Amazon.
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Amazon
Bank of America
Citi
Fannie Mae
JPMorgan Chase & Co.

Find your job at Capital One

Capital One Reviews and Ratings

Have some insight of Capital One?
Get the scoop on what others who have experience with Capital One think of working there or join the conversation by leaving a review.
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CRT/Customer Service
Sioux Falls, SD - January 12, 2024
Great Atmospher, Great management team and awesome place to work overall
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I started with HSBC, then capital one bought them out. I started as a customer service rep, then promoted to CRT team. With that team I was in charge of sup calls and payment investigations. My overall best call was from a customer that had an unlimiited amount of credit, tried to use his card at a airport and was declined. what had happened was his payment posted to the wrong account. I was able to find the payment and turn his card back on. customer was very satisifed

Pros and Cons
Great family company treated employees very well and cared about each and every one of us
no cons what so ever
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Call Center CSR
November 10, 2023
Fun Environment
3.0
Ratings
4
Professional growth
2
Salary & Benefits
2
Work-Life balance
3
Recognition & Support
4
Culture and Values
It was pandemic its work in the office i decided to quit salary wise not worth it. It was a great opportunity tho

Pros and Cons
Friendly office
Office work
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QA Engineer
Richmond, VA - November 8, 2023
A Journey of Innovation and Impact
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
In my role as a QA Engineer at Capital One, I had the privilege of being part of a dynamic team that was dedicated to delivering exceptional financial services to our customers. The journey began with my initial exposure to the company's innovative culture and a relentless focus on customer satisfaction. One of the standout experiences during my time at Capital One was my involvement in a critical project that aimed to enhance the mobile banking experience. As a QA Engineer, my responsibilities were to ensure that the mobile app was not only free of bugs but also provided a seamless and secure experience for our users. As I reflect on my experience at Capital One, I carry forward the lessons and values that have shaped me as a QA Engineer. It was a journey filled with challenges, growth, and a deep sense of purpose. I am grateful for the opportunity to be part of a team that truly prioritized quality and customer satisfaction.

Pros and Cons
friendly office
I dont think there isnt any cons
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Case Management Coordinator
Glen Allen, VA - August 18, 2023
Quantity over quality
2.2
Ratings
4
Professional growth
3
Salary & Benefits
2
Work-Life balance
1
Recognition & Support
1
Culture and Values
The company does not respect tenured employees. The job is high stress. The company has high expectations; failure to meet expectations and you do not get a raise and you can not leave the role.

Pros and Cons
Flexibility
No advancements
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Sr. Fraud Investigator
Portland, OR - September 30, 2022
Great place to work with great pay
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I was only able to work here for about a year before they closed down and moved locations. This was a fun place to work, stressful at times (especially if you’re shy) but pay and bonuses were worth it. My boss was absolutely amazing and made you feel more comfortable when you were stressed or frustrated.

Pros and Cons
Fun atmosphere, training, company outings, games, bonuses
Dealing with irate customers on phone
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Performance Engineer
September 29, 2022
Really fun to work.
4.2
Ratings
5
Professional growth
5
Salary & Benefits
3
Work-Life balance
4
Recognition & Support
4
Culture and Values
Great place to work. But since covid everything changed. Do not see lots of good buddies any more.

Pros and Cons
No comments
No comments
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Customer Service Agent
Lincoln, NE - August 29, 2022
Top notch benefits
4.2
Ratings
4
Professional growth
5
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
Capitalone has the best benefits than any other company I have worked for. Wonderful place to work for!

Pros and Cons
Wonderful benefits
Can’t think of anything
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Risk Management Specialist
Chester, VA - March 2, 2022
Great company
3.6
Ratings
2
Professional growth
5
Salary & Benefits
1
Work-Life balance
5
Recognition & Support
5
Culture and Values
Great company to work for. Loved all of my supervisors and coworkers. Benefits are excellent. Wonderful morale.

Pros and Cons
Benefits, morale
Professional growth was scarce for everyone
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Customer Account Representative Accepting Applications
Birmingham, AL - February 5, 2022
My Capital One Review
4.6
Ratings
5
Professional growth
5
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
5
Culture and Values
My time with capital one was a rewarding time. I enjoyed helping costumers with their various account needs. It was a Joy to help so many suggesting products and services that would benefit them. I’d love to get back to it.

Pros and Cons
Professional Company.
I don’t know.
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Senior Coordinator
Richmond, VA - January 3, 2022
I loved working for Capital One. I worked in different departments of Fraud and customer service,
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
My main concern was to help our customers resolve disputes with merchants and have a positive outcome.

Pros and Cons
Many perks for the years I worked there
My department was phased out
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Richmond, VA - December 10, 2021
Careful choosing CapOne
2.2
Ratings
3
Professional growth
3
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
3
Culture and Values
Well known for cyclical layoffs. I've known too many professionals impacted by this company's lack of employee loyalty.

Pros and Cons
Pay can be higher but not worth it compared to work life balance.
Lack of work life balance if you're not in management.
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Coordinator
Glen Allen, VA - November 23, 2021
Fun and productive
4.2
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
1
Culture and Values
Bad managers racist and not very favorable of you if your not a robot. Great work place some good people

Pros and Cons
Great benefits
No culture
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Customer Service Agent
Fishers, IN - May 20, 2021
Wonderful place to work, fun, and enjoyable
4.8
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
4
Culture and Values
Covid put a halt on previous job. Answered an ad, got hired within 2 weeks. Was given equipment, laptop, headset, hard drive to use as long as I was employed. Training was a blast! Was like zoom meetings. It is a great place to work, I just missed my other profession.

Pros and Cons
Remote, lots of engagement
Shift bid,work every weekend
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Underwriter
May 17, 2021
Fun and productive work place
4.8
Ratings
4
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I enjoyed every moment working for this company. I had the best and most understanding manager. Belonged to a great team. Would not hesitate to go back if there is availability of remote underwriting positions

Pros and Cons
Friendly office
Hard to be promoted within
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Service help desk Analyst
Plano, TX - April 30, 2021
Nice place to work
1.8
Ratings
1
Professional growth
1
Salary & Benefits
2
Work-Life balance
1
Recognition & Support
4
Culture and Values
It os a nice place to work,bit the management is not the best,there is a lot of favoritism and if you work as a temporary contractor you are not recognized as an employee they see you as a number and you do not get any review and if they do not need you they let you go with no explanation,it is a lot to learn because they have in-house applications and softwares that you can use and have some hans on. They give you a load of work every month bigger and bigger and you do not see any raise,if you ask for one they limit you to use the tools to help the customers and make you look bad and come back to you stating that you cannot get the raise because of your performance. For college students or just to get some experience it is ok.

Pros and Cons
Free snaks
No advance or raises
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April 8, 2021
It's "UNPROFESSIONAL"
1.6
Ratings
1
Professional growth
4
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
Started out in auto which was decent, wanted to progress and moved up as far and promotions and that's when everything went left. Unprofessional biiig time in business banking. It was ridiculous for the employees and the customers. Tried to report all the unprofessional parts that was going on and "NO ONE " wanted to listen, and it's like you're marked and treated unfairly after you report the wrong doing. Sad...

Pros and Cons
Good Benefits
Unprofessional management team
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Discussion about Capital One

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Share your thoughts and ideas about Capital One with others in our community.
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When was Capital One established?
avatar-of-creator
Benjamin Gardner3 years ago
1994.
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What industry does Capital One operate in?
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Liam Brown3 years ago
Customer Service, Engineering/Architecture, Insurance, Real Estate/Property Mgmt, Retail, Banking/Mortgage, Accounting/Finance.
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What’s the stock symbol of Capital One?
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Isabella Holmes3 years ago
COF.
You comment as
What’s the main location of Capital One?
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Isabella Holmes3 years ago
It’s McLean, VA.
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What’s the gender distribution at Capital One?
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Benjamin Gardner3 years ago
37.5% female, 62.5% male.
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How much revenue does Capital One generate?
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Sophie Hayes3 years ago
over $10b.
You comment as
Who is the CEO of Capital One?
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Isabella Holmes3 years ago
Richard D. Fairbank.
You comment as
How long do people usually work for Capital One?
avatar-of-creator
Liam Brown3 years ago
4-8 year(s).
You comment as
what kind of companies did Capital One employees work for?
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Benjamin Gardner3 years ago
Large companies before Capital One.
You comment as
How often do employees get promoted at Capital One ?
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Liam Brown3 years ago
advancement opportunities are high
You comment as
who are employees usually hired by after leaving Capital One?
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Sophie Hayes3 years ago
Amazon, Bank of America, Citi, Fannie Mae, JPMorgan Chase & Co., SunTrust, TD, Wells Fargo.
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Who are the top previous employers of Capital One employees?
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Benjamin Gardner3 years ago
Bank of America, Citi, Fannie Mae, GE Capital, IBM, ING Direct, JPMorgan Chase & Co., Wells Fargo.
You comment as
How old are Capital One’s employees in general?
avatar-of-creator
Benjamin Gardner3 years ago
around 21-30.
You comment as
What were Capital One’s employees' top fields of study?
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Isabella Holmes3 years ago
No higher education, Bachelor of Science, Bachelor of Arts.
You comment as
What is the mission of Capital One?
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Sophie Hayes3 years ago
"At Capital One, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other.".
You comment as
Wondering about the work enviornemnt...🤔
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10 months ago
The environment was different from what i was used to. Everyone was pretty cool most supervisors as well as coworkers were pretty helpful. Gererally a great work envionrment!!😄
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10 months ago
In my pov the enviornement was pretty fast paced anf the teams were quite productive😗
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Do they have schefdule flexibiltiy?😕
avatar-of-creator
10 months ago
Flex time is able to be used as long as there is no pattern😄
avatar-of-creator
10 months ago
As i am a single father, i am glad that they have schedule flexibility :)
You comment as
I am thinking off applyinh here and it would be nice if the coworkers are friendly..😅
avatar-of-creator
10 months ago
The ppl there are great. They helped me alot back when i was a new hire 😙
avatar-of-creator
10 months ago
I have made some incredible friends during the past few years working here! Most ppl are actually nice here😃
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Hows their 401k policy likee??😕
avatar-of-creator
11 months ago
The plan match was pretty good. The options for investment were diverse as well😙
avatar-of-creator
11 months ago
You r vested after 2 years!Solid match and decent options for investing😊
You comment as
i hear they have excellent communication practices in the workplace hoping thts true it would be so refreshing to have
avatar-of-creator
10 months ago
It's great to work here in an environment where communication is valued and prioritized 👍
avatar-of-creator
10 months ago
really excellent communication herealways keeps me clear of the expectations my managers hve from me
You comment as
gud managers are so important for a positive work environment hoping i find them here
avatar-of-creator
11 months ago
My employer has been really accommodating and friendly since I started working here. 😄
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11 months ago
It's amazing to work with managers who truly care about your development. 🤗
You comment as
I a curious if there are any learning oppurtunites there🙁
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9 months ago
Great learning opportunities and ability to move around different teams😇
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9 months ago
I worked here for 3 years and in my pov , there are many oppurtunities to learn and advance in ur career 😗
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Hows the management like around here??🤔
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11 months ago
The managmenet micromanages alot of stuff which can be pretty annoying at times😩
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11 months ago
My experienece with the managemnet have been great!
You comment as
It would be nice if someone can tell me a bit about th work culture here..😕
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10 months ago
The company has a great culture and they truly care about their people and customers😙
avatar-of-creator
10 months ago
I have been working here for many years now and i assure u tht the work culture here is greatt!😊
You comment as
I really hope tht they have the option to work remotely here🤔
avatar-of-creator
10 months ago
I am glad tht i was able to work remotely and didnt hace to move:)
avatar-of-creator
10 months ago
I was able to experience both in office and the work at home environment for this role and both the experiences were great! 😊
You comment as
Not a fan of micromanagement, hoping it's not an issue here aaaaa
avatar-of-creator
9 months ago
I feel like it's reasonable for management to get involved at times, as long as it's not excessive
avatar-of-creator
9 months ago
It really depends on the type of work, some tasks need more micromanagement than others :)
You comment as
Are there any growth oppurtunities while working here?🧐
avatar-of-creator
11 months ago
Not the best place in terms of career growth😬
avatar-of-creator
11 months ago
IStarted off as a teller and gradually worked my way up to management😃
You comment as
How are their wokr benefits like??😦
avatar-of-creator
9 months ago
Great benefits and plenty of paid time off along with flexible work schedule :D
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9 months ago
Great healthcare options, PTO, paid hokidays and 2 floating holidays, bereavement, 401k etc😄
You comment as
do you think management here considers themselves privileged 🤔 really dont want to work here if thts teh case ughh
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9 months ago
They really prioritize collaboration and success, it's great to see not privileged and entitled at all!
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9 months ago
Management is accessible to employees and really is veryy hands on they dont dump their work on us
You comment as
Long shifts are the worst pls tell me i wont hve to go thry tht here😕
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10 months ago
i liked the hrs here never had to work too much
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10 months ago
I've had to work up to 12 hours a day before, it's not easy but at least we r paid well for it loll
You comment as
curious if theres a comission system here 🤔
avatar-of-creator
11 months ago
They do offer sales commission hereee
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11 months ago
I personally love the commission policy here, it's really motivating!!!
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
Are you and Capital One a perfect pairing? Let's explore your common touchpoints.