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Carrier Experience Associate job

TransfixNew York City, NY

Job Description

Transfix is a leading online freight marketplace that is on a mission to eliminate waste and inefficiency in the $700 billion trucking industry. Every year, 65 billion empty miles are driven by trucks in the U.S. and companies are spending excess time, resources and money arranging for the transportation of their goods. Transfix is on a path to solve these problems by dynamically matching shipments from Fortune 500 companies with available trucks. By partnering with both sides of the marketplace we are able to lower the cost and increase the reliability for every shipment.
Based in New York City, Transfix is backed by top VC firms in NYC and San Francisco including New Enterprise Associates (NEA), Canvas Ventures, and Lerer Hippeau. The company has raised more than $78.5 million in funding.
The problems we solve everyday are real and require creativity, grit, and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We're hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers.
If this sounds like you, let's connect. What you'll do:
  • Communicate clearly and efficiently with drivers and dispatchers via phone and email
  • Identify and resolve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our shipments
  • Onboard carriers to our platform and technology and partner with tech team to investigate and resolve bugs
  • Implement processes and procedures
  • Communicate carrier needs and expectations internally amongst the operations team
About you:
  • You have 1-2 years experience in customer experience
  • You are flexible- we are disrupting an industry so changes to traditional processes should be expected
  • You possess strong interpersonal and time management skills
  • You have strong internal and external communication skills (verbal, written, presentation, and active listening skills)
  • You are available to work night and weekend shifts from home as necessary
To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.
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