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Carrier Manager (Weekend Shift) job

TransfixNew York City, NY

Company

Salary

Skills

Job Description

Transfix is a leading online freight marketplace that is on a mission to eliminate waste and inefficiency in the $700 billion trucking industry. Every year, 65 billion empty miles are driven by trucks in the U.S. and companies are spending excess time, resources and money arranging for the transportation of their goods. Transfix is on a path to solve these problems by dynamically matching shipments from Fortune 500 companies with available trucks. By partnering with both sides of the marketplace we are able to lower the cost and increase the reliability for every shipment.
Based in New York City, Transfix is backed by top VC firms in NYC and San Francisco including New Enterprise Associates (NEA), Canvas Ventures, and Lerer Hippeau. The company has raised more than $78.5 million in funding.
The problems we solve everyday are real and require creativity, grit, and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We're hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers.
As a Carrier Manager, you play a key role in helping Transfix achieve its ambitious goals by serving as the liaison between our carriers and the rest of the business.
If this sounds like you, let's connect. What you'll do:
  • Work the weekend shift, Friday - Monday.
  • Source and manage carrier relationships in line with the needs of our customers
  • Train new carriers and drivers on how to use our product and improve their performance
  • Utilize negotiation skills to ensure were moving freight at the optimal cost
  • Collaborate with key carriers to help them grow their businesses with Transfix
  • Partner with customer experience to manage any issues that come up during the operation of the freight
  • Innovate and refine operational processes to enable team growth and efficiency
About you:
  • You are available to work Friday - Monday, while taking Tuesday, Wednesday, and Thursday off.
  • You have 1-2 years of experience in account management, sales, or customer support
  • You are analytical, a critical thinker, and love solving complex problems
  • You possess excellent interpersonal and negotiation skills that you use to collaborate across a wide variety of partners & stakeholders
  • You are organized, and manage your time efficiently
  • You have strong internal and external communication skills including verbal, written, presentation, and active listening
  • You have a Bachelors degree (or equivalent work experience)
To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.
Estimated annual salary
$40,991
average
Minimum
$26,678
Maximum
$94,839

TASKS

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Transfix

Type

Company - Private

Size

51 to 200 employees

Location

New York, NY

CEO

CEO

Job Filters

Senior Software EngineerTransfixNew York, New York
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Carrier Success AssociateTransfixNew York, New York
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Associate Account ManagerTRANSFIXNew York, NY
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Closed Job Filters

Based in New York City, Transfix is backed by top VC firms including New Enterprise Associates (NEA), Canvas Ventures, and Lerer Hippeau. The problems we solve everyday are real and requireRead more
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Enterprise Account ExecutiveTransfixDetroit, MI
Based in New York City, Transfix is backed by top VC firms including New Enterprise Associates (NEA), Canvas Ventures, and Lerer Hippeau. The problems we solve everyday are real and requireRead more
Enterprise Account ExecutiveTransfixNew York City, NY
Enterprise Account ExecutiveNew York, New YorkSalesFull-timeTransfix, named one of Forbes' "Next Billion-Dollar Startups" in 2018, is the leading freight marketplace that's transforming theRead more
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