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Case Intake Support Specialist (Office Specialist 2) job

Oregon Department of Justice jobs

Company

Skills

Benefits

Company Description

The Oregon Department of Justice under the umbrella of the state government serves the safe and healthy communities of Oregon by providing essential justice services to the people. It is headed by Attorney General Ellen F. Rosenblum, and the DOJ also serves as the state’s law firm. Headquartered in Salem, Oregon, the agency employs around 1300 individuals throughout the state and has a two-year budget of $550 million. Also, the agency has 13 child support and 10 legal offices located across the state. Aside from representing the state government, the DOJ protects all Oregonians, especially the segments of society that are most vulnerable like seniors and children. The DOJ as well as its nine sub-divisions perform various functions such as consumer protection, crime victim compensation, child support, charitable activities, and district attorney assistance. The job openings at DOJ include law clerks, attorneys, and other administrative and legal vacancies.

Job Description

Description
  • These terms, conditions, and notices (the “Terms”) govern Job Seeker, visitor, and certain Customer(s), access to and use of Governmentjobs.com, Inc. (dba “NEOGOV” and referred herein as “Company”) products, services, and websites under Company control, whether partial or otherwise, and of which are owned and operated by Company (including, without limitation, neogov.com, governmentjobs.com, websites with a governmentjobs.com resource domain, Career Pages, and the website(s) from which these Terms were accessed from) (collectively referred to as the “Services”). These terms include the Governmentjobs.com Privacy Policy, which is incorporated into these Terms by reference. These Terms, the Governmentjobs.com Privacy Policy, and such other Company policies that may be amended from time to time, shall collectively be referred to as the “Agreement”. Any and all rights not expressly granted in this Agreement are reserved by Company.
  • Certain terms, such as Section 7 or restrictions on job postings, will only apply to you if you are a Customer of Company. A Customer is defined an organization, government, state or provincial government, city, county, government agency, municipality, federal government, K-12, special district, law enforcement, college, university, academy, or institute of technology, of which is located in the United States and utilizes Company Services to post job opportunities, search for, recruit, evaluate and select Job Seekers. A Job Seeker is a natural person who accesses, uses, or creates an account on a Company controlled Service to search for and apply to jobs advertised by Customers.
  • We offer a great benefits package, and a public service mission you can definitely get behind!

    What does the Division of Child Support do? The Division of Child Support is dedicated to establishing paternity and child support orders, and enforcing child support obligations in cases involving families who are receiving or have received public assistance, and in certain non-assistance cases.WHAT'S IN IT FOR YOU?

    What does the Division of Child Support do?
  • If you will be using the Services on behalf of a Customer, you agree to these Terms on behalf of that organization and you represent that you have the authority to do so. In such case, “you” and “your” will refer to that organization. Where these Terms conflict with either pre-existing additional terms of which were mutually and explicitly agreed to between Company and you (collectively referred to as the “Parties”), or where the Parties explicitly agreed otherwise, those additional terms shall control to the extent of the conflict.
  • WHAT'S IN IT FOR YOU?
  • Permanent, full-time employment in beautiful Salem, Oregon.
  • Opportunity to expand your Customer Service and Program Support skills.
  • Job satisfaction as part of a team whose mission is to serve Oregon's public and government agencies.
  • Health, dental, and vision insurance benefits for you and your family.
  • Vacation, sick leave, 10 paid holidays a year, and special days off.
  • If you do not agree to all of terms and conditions set forth in this Agreement, you may not use the Services. You indicate your agreement to this Agreement by clicking or tapping on a button indicating your acceptance of these Terms, by executing a document that references them, or by using the Services; therefore, this Agreement is a legally binding contract between you and Company (also referred to as “we”, or “us”). Also, by agreeing to this Agreement you waive, to the extent permitted under applicable law, any rights or legal requirements that require an original (non-electronic) signature or the delivery or retention of non-electronic records in order for a contract to be legally binding.
  • A workplace where individual contribution matters and is recognized, where creativity and accomplishment are rewarded.
  • Advancement opportunity within DOJ and other State agencies.
  • An agency committed to equal opportunity and workforce diversity.
  • Representation and support by the Service Employees International Union (SEIU).
  • HELP US ACHIEVE OUR MISSION:
  • Company reserves the right to modify this Agreement at any time, at its sole discretion, by posting an updated version to this web page. If you are a Customer with a subscription, changes to this Agreement shall be effective upon renewal of your subscription. If you are a Job Seeker, changes to this Agreement are effective immediately. You will be notified if there is a material change (as determined in the sole discretion of Company) to this Agreement.
  • Providing ethical, independent and high quality legal services to state government;
  • Safeguarding consumers from fraud and unfair business practices;
  • Fighting crime and helping crime victims;
  • Advocating for vulnerable children;
  • Supporting families through the collection of child support;
  • Enforcing environmental protections;
  • Defending the civil rights of all Oregonians;
  • Pursuing justice and upholding the rule of law.
  • Duties & Responsibilities

    Principal duties include, but are not limited to:

  • All marks contained herein, including but not limited to organization logos, trademarks, and related intellectual property of which are implemented into the Services by you, are the property of their respective owners. Company does not claim ownership of any Customer marks or property.
  • Child Support Orders: Receive judicial child support orders from private attorneys, Oregon courts, child support customers, District Attorneys and DCS case managers to review and determine course of action. Create new or request archived cases. Update relevant information from the order to the electronic case record, including names, addresses, SSNs, birth dates, and child emancipation dates. Determine if parties are receiving other state assistance (TANF).
  • Except as otherwise expressly set forth herein, Company is the owner of all intellectual property rights (including copyrights) in the Services, including but not limited to designs, text, graphics, images, video, information, logos, button icons, software, and audio files (collectively, “Company Content”). Material published by Company may contain other proprietary notices or describe products, services, processes, or technologies owned by Company or third parties. Nothing in these Terms shall be construed as granting to you a license to Company Content under any copyright, trademark, patent, or other intellectual property right except as expressly set forth herein.
  • DA Applications: Receive applications for child support enforcement services from District Attorneys and private individuals. Ensure compliance with Federal timelines and requirements. Search for existing case or creates new child support case as needed. Research case to find court order. Update relevant information and assigns case to either the DA or DCS field office. Determine if parties are receiving other state assistance.
  • Coding Judicial Orders: Create new cases in child support system, verifying birth dates and other relevant information. Identify missing information, and contact parties or their attorney to obtain. Determine if parties are receiving other state assistance. Code cases for appropriate course of action; send forms and documentation to parties and attorneys as needed.
  • Administrative Support: Process incoming mail, including returned mail to document reason for return and resend if updated address is located. Initiate and receive phone calls to gather and receive missing information in child support order. Take minutes for team meetings.
  • “NEOGOV,” “GovernmentJobs.com,” “CareerNow,” “Career Pages,” and certain other names or logos are trademarks of Company, and all related product and service names, design marks, and slogans are the trademarks or service marks of Company. Company also retains the rights in the designated color schemes and column names provided within the Services. The “look” and “feel” of the Services (including color combinations, button shapes, layout, design, and all other graphical elements not uploaded or implemented by Customers) are also Company’s trademarks or copyrights. The deletion or alteration of any copyright or other proprietary notices from the Services is strictly forbidden.
  • Working Conditions
  • All editorial content and graphics on this site, as well as the HTML based computer programs used to generate pages and the Services, are protected by U.S. copyright laws and international treaties and may not be copied without the express permission of Company. Any code that Company creates to generate or display any Services content or the pages making up any Company Services is also protected by Company copyright and you may not copy or adapt such code. Re-use of any of Company’s editorial content and graphics for any purpose is strictly prohibited without Company’s prior written permission. Please direct any requests for permission to support@GovernmentJobs.com.
  • Conduct Expectations: Qualifications, Required & Requested Skills MINIMUM QUALIFICATIONS:
  • Please be aware that the information, software, products, and services published within these Services may include inaccuracies, typographical errors, or out-of-date information. Changes and items are made and added to the Services and the information on it from time to time. Company may make such changes or additions at any time at its sole discretion.
  • Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents; OR
  • An Associate's degree in Office Occupations or Office Technology; OR
  • Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.
  • Note: College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis. You must attach a copy of your transcripts and/or Certificate of Completion to receive credit for required courses.REQUESTED SKILLS & ABILITIES

    Note:
  • These Terms will remain in full force and effect during your subscription, while you access or make use of the Services, or while you have an active account if you are a Job Seeker.
  • REQUESTED SKILLS & ABILITIES
  • You may terminate your Services at any time by deleting your account. Upon termination, you must destroy all copies of any aspect of Services in your possession.
  • Customer Service - experience working with the public, including answering routine questions regarding your employer's programs or services, laws, policies, benefits, or participant requirements.
  • Attention to Detail - experience with accurate case management or record keeping.
  • Company reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to removal of some or all of your content from the Services, issuance of a warning, or immediate termination of your ability to access the Services. Company may also terminate your account and access upon any breach by you of these Terms or in order to protect its name and goodwill, its business, and/or other users. Such termination may be effective without notice. If at any time during your use of the Services, you made a misrepresentation of fact to Company or otherwise mislead Company in regard to the nature of your business activities, Company will have grounds to terminate your use of the Services.
  • Experience reading and interpreting judicial orders, contracts, or other legal documents.
  • Computer Skills - experience using various electronic databases and computer applications to research and compile information; ability to work in two systems simultaneously.
  • Ability to work independently.
  • TASKS

    • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    • Create, maintain, and enter information into databases.
    • Use computers for various applications, such as database management or word processing.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    Paid HolidaysHealth Insurance
    Dental InsuranceVacation & Paid Time Off
    Vision InsuranceSick Days

    Oregon Department of Justice

    Type

    Government

    Size

    Large

    Revenue

    $500M to $1B

    Location

    Multiple locations

    Industry

    Government/Civil Service/Military

    Job Filters

    The Oregon Department of Justice (DOJ) is the state's largest law firm, employing over 1,300 individuals statewide with a biennial budget of approximately $550 million. The agency is headquartered in Salem, with ten legal and thirteen child support offices...Read more

    Closed Job Filters

    These terms, conditions, and notices (the “Terms”) govern Job Seeker, visitor, and certain Customer(s), access to and use of Governmentjobs.com, Inc. (dba “NEOGOV” and referred herein as “Company”)Read more
    Office SpecialistOregon Department of JusticeOregon City, OR
    Education - Associate's Degree Skills - Word Processing - Workday - Clerical Experience Benefits - Vision Insurance - Paid Time Off - Health Insurance The Oregon Department of Justice Crime Victim andRead more
    Description The Oregon Department of Justice is seeking attorney applicants to consider for the position of Attorney-In-Charge in the Special Litigation Unit (SLU) in the Trial Division. The positionRead more
    Hate Crimes and Bias Incidents Response CoordinatorOregon Department of JusticeOregon City, OR
    Education - Bachelor's Degree Skills - Driver's License - Workday Benefits - Paid Time Off - Health Insurance - Vision Insurance The Oregon Department of Justice (DOJ) is pleased to announce a newRead more
    DOJ Mail SpecialistOregon Department of JusticeOregon City, OR
    Skills - Time Management - Clerical Experience - Customer Service - Word Processing - Multilingual Benefits - Paid Time Off - Health Insurance - Vision Insurance The Oregon Department of Justice,Read more
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