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3.1
67 ratings
3.2
Salary & Benefits
3.0
Professional growth
3.2
Work-Life balance
3.0
Recognition & Support
3.1
Culture & Values
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Providence, Rhode Island-based Citizens Bank offers retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizenship is at the heart of the Citizens Bank culture. The firm believes that a good bank is at the heart of a community, and supports organizations that are making a difference locally by enhancing quality of life and economic vitality. The bank provides commercial banking, corporate, and operations career opportunities. Citizens Bank is committed to development and personal growth - if you join the team, you will find career coaching and mentoring options,, supportive managers and accessible leadership open to listening to new ideas.

Company - Public
$5B to $10B
Large
Multiple locations
Commercial Banking Companies
1988
Bruce Van Saun

Departments

What departments Citizens Bank employees work at?
DepartmentsRatio
Financial Managers13.5%
other occupation12.1%
Administrative10.7%
Credit / Loan10.4%
Chief Executives9.7%
Financial Analysts and Advisors9.5%
Accounting / Finance - Other9.2%

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Team

Professional experience

Professional Growth

How many years of experience do Citizens Bank employees have before joining?
Years of experience at Citizens Bank: Newcomers: 19%, Experiencers: 15%, Experts: 21%, Veterans: 45%. Citizens Bank employees have 8+ years experience on average before joining.

Professional Growth

Where did Citizens Bank employees work before joining?
Where they've worked before Citizens Bank: Bank of America, Citi, Citizens Financial Group, Inc.. Typical Citizens Bank employees have worked at Bank of America.
Bank of America
Citi
Citizens Financial Group, Inc.

Professional Growth

What industries did Citizens Bank employees work in previously?
Industry Background: The most typical industries of Citizens Bank: Commercial Banking Companies, Insurance Agency & Brokerage Firms, Finance & Insurance Companies, Investment Banking & Securities Brokerage Firms, Consulting Companies. Citizens Bank employees most likely come from a Commercial Banking Companies industry background.

Professional Growth

Where did Citizens Bank employees work before joining?
Past employers' size at Citizens Bank: Small: 22%, Medium: 11%, Large: 67%. Most Citizens Bank employees have previously worked at large companies.

Educational background

Educational background

What did employees at Citizens Bank study?

Top educational institutions

Where did employees at Citizens Bank study?
Bryant University
Community College of Rhode Island

Employee data

Professional Growth

How long do people stay in a role at Citizens Bank?
Time employed at Citizens Bank: <1: 11%, 1-3: 29%, 4-8: 32%, 9-13: 13%, 14-20: 10%, 20+: 5%. Most Citizens Bank employees stay with the company for 4-8 years which is the same as the industry average.

Culture & Values

How does Citizens Bank rank for age & gender diversity?
Gender ratio at Citizens Bank: 55.6% Male and 44.4% Female. Age ratio at Citizens Bank: 16-20: 0%, 21-30: 32%, 31-40: 33%, 41-50: 19%, 51-60: 13%, 60+: 3%. Citizens Bank rates - 1.4% more female than the industry average. Most Citizens Bank employees are 31-40, which is on par with the industry median age range.

Career advancement

Professional Growth

How does Citizens Bank rank for career advancement?
Career advancement at Citizens Bank: medium. Citizens Bank ranks medium for career advancement which is above the industry average.

Professional Growth

What companies do Citizens Bank employees go on to work at?
Future employers of Citizens Bank: Bank of America, Citizens Financial Group, Inc., Huntington National Bank, Key Bank, PNC. People who work at Citizens Bank most typically go on to work for the Bank of America.
Bank of America
Citizens Financial Group, Inc.
Huntington National Bank
Key Bank
PNC

Find your job at Citizens Bank

Remote only
Financial Manager
Tarrytown, NY
$26-$35 / hr.
Description Citizens Bank, Clarfeld | Citizens Private Wealth headquartered in Westchester, New York, with 13 regional offices across the country, is a leading wealth management firm. For more than three decades Clarfelds team of CFAs, CPAs, attorneys and...
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Personal Banker
Mooresville, IN
$46K-$56K / yr. (est.)
Summary of Job Responsibilities: Under general supervision, and in line with established policies and procedures, serves as a primary service and sales contact for all Bank customers. Provides a variety of sales and service functions, including but not...
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Banking Quantitative Credit Risk Modeler
Boston, MA
$129K-$157K / yr. (est.)
Description Looking for a highly qualified candidate with quantitative background that will participate in design, development, testing and execution of credit risk models that cover CCAR/ DFAST Stress Testing, CECL (ACL), Economic Capital, BAU Loss...
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Fraud Strategy Sr Consultant
Shelton, CT
$110K-$135K / yr.
The Fraud Risk Strategy Sr Consultant is accountable for monitoring and developing fraud risk strategies for Check Deposit and Inclearing. The risk manager will take the lead in the development of fraud processes, strategies and controls to mitigate fraud...
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Sr Brand Partner
Westwood, MA
$104K-$127K / yr. (est.)
Description The Enterprise Sponsorships & Experiential Marketing Team is hiring a seasoned Experiential Marketing Partner to join the team and drive/develop innovative and creative branded experiences that align with company strategies and specific...
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CBK Risk Internal Testing Partner
Farmington Hills, MI
$61K-$75K / yr. (est.)
Description Primary responsibilities include TheInternal Testingteam currently has an opening for an Internal TestingPartner. Therole isbased out of Farmington, MI and involves travel to other states within the Citizens footprint.The Internal Testing...
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Private Client Regional Manager - New Jersey
Freehold, NJ
$125K-$150K / yr.
Description Responsibilities Manage, mentor and direct a team of 20 +/- Financial Advisors in an assigned market or region. Proactive participation in the recruitment and selection of assigned team. Build positive relationships with internal colleagues...
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Private Client Relationship Manager (Burlington, MA)
Burlington, MA
$116K-$142K / yr. (est.)
Description At Citizens , our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture , having a mindset of continuous improvement and always enhancing our excellent...
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First Line Risk Sr Manager
Johnston, RI
$119K-$146K / yr. (est.)
Description As the First Line Risk Senior Manager, you will represent the First Line of Defense and identify and mitigate potential risks through the identification, management, and mitigation of the risk and controls environment supporting Consumer Loan...
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Public Affairs Director - New England Market
Boston, MA
$126K-$150K / yr.
Description In the role of Public Affairs Director, you will report to the Head of Public Affairs and provide strategic direction for the bank’s philanthropic investments across New England, particularly in the areas of workforce development and financial...
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Citizens Branch Manager II
Glenshaw, PA
$80K-$98K / yr. (est.)
As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for...
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Swap Dealer Compliance Sr Manager
Boston, MA
$122K-$180K / yr.
Description Citizens is seeking an experienced and knowledgeable Swap Dealer Compliance Senior Manager to help support a newly formed swap dealer compliance team, ensuring adherence to CFTC and NFA swap dealer requirements.This critical role involves close...
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Compliance Fair Banking Advisory
Trenton, NJ
$100K-$123K / yr. (est.)
Description This role supports the Office of Fair and Responsible Banking’s Advisory function by providing subject matter expertise across one or more business units and associated product sets. Compliance risk management coverage will include all aspects...
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Business Support Team Leader
West Palm Beach, FL
$68K-$83K / yr. (est.)
Description TheBusiness Sales Support Managerwill be responsible for managing our operational and technical sales support colleagues for the CSI Private Client Financial Advisors to optimize advisor productivity and result in client satisfaction. The...
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Principal Data Scientist
Johnston, RI
$130K-$170K / yr.
Description Citizens Financial Group is a leading financial institution providing various banking services across the country. The Advanced Analytics data science team plays a pivotal role in driving AI/ML innovation to deliver value to our colleagues and...
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Collection Recovery Sr Specialist
Johnston, RI
$60K-$74K / yr. (est.)
Description As a successful member of the Collections and Recovery team you will be asked to have meaningful conversations with customers that find themselves currently struggling with their banking relationship, they have with us. Empowerment to provide...
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Trade Desk Operations Associate
Johnston, RI
$51K-$63K / yr. (est.)
As a Licensed Series 7 and 63 colleague you will provide world class service in trade entry, order execution, account maintenance and customer service. Products include but not limited to managed accounts, mutual funds, fixed income and equities...
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Global Markets Operations Specialist II
Johnston, RI
$80K-$120K / yr.
The Global Markets Operations team, within Commercial Operations, supports Middle and Back Office and Collateral Management functions across a range of Listed and Over-The-Counter ('OTC') derivative products. Within Global Markets Operations, the...
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Landscape Manager
Fort Washington, PA
$49K-$59K / yr. (est.)
The Landscape Facility Manager role within Real Estate Operations has the responsibility for landscape planning and design as well as managing a staff of landscape technicians. The primary focus of this role will be to coordinate the landscaping tasks of a...
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Maintenance Technician
Rochester, NY
$41K-$50K / yr. (est.)
The Maintenance Technician role within Real Estate Operations has responsibility for routine office cleaning and light carpentry repairs with cleaning being a major focus of this role. In this role you will respond to colleague and business requested work...
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Vendor Review Manager
Johnston, RI
$97K-$118K / yr. (est.)
Citizens Bank is currently in the process of delivering a transformed Procurement experience to the business. In this role you will be part of a team of colleagues representing Strategic Sourcing, and Finance delivering a seamless service to the business...
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Client Services Specialist
Riverside, RI
$47K-$57K / yr. (est.)
Responsibilities Serves cash management customers by taking telephone and email inquiries, research and training clients on cash management products. Provides product/service information by answering questions & offering assistance. Independently services...
Read More
Show more jobs

Citizens Bank Reviews and Ratings

Have some insight of Citizens Bank?
Get the scoop on what others who have experience with Citizens Bank think of working there or join the conversation by leaving a review.
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Teller
Southgate, MI - September 10, 2023
Not a horrible place to work but its very "clicky"
3.2
Ratings
2
Professional growth
3
Salary & Benefits
4
Work-Life balance
3
Recognition & Support
4
Culture and Values
I first started at the trenton location. I loved my boss there and my co workers. Then i got transferred to southgate location. Thats when it started to downward spiral. Most of the people were "clicky" i had kept being promised i could move up and become a banker. They were all just broken promises and so i left citizens and went to Comerica.
Pros and Cons
Free lunch on occasion
Way too "clicky", broken promises,
avatar-of-creator
Mortgage Closer/Funder
September 19, 2022
Everything about this place was awesome
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
My manager was Penny Dondero she was an amazing boss to work for and we all were such a great team we were rated top numbers for our team at the main sites
Pros and Cons
Loved what I did
My job was discontinued
avatar-of-creator
August 2, 2022
The good and the bad
3.6
Ratings
4
Professional growth
4
Salary & Benefits
5
Work-Life balance
4
Recognition & Support
1
Culture and Values
I worked for Janitorial, easy job and easy money. You work M-F 530am to 2pm. You get every holiday off paid and plenty of vacation time. I loved my job one of the best jobs I've ever had. Great people around you s d grest co workers. However, because of a stupid policy i was suspended/fired from my postion fot a year because I was involved in two accidents with in 12 momth period. I was told even if its not my fault and someone hits me while in my company vehicle it still is my fault and therefore a liability. This is what happened to me.
Pros and Cons
You get paid weekly and dont have people breathing down your neck to get things done. 1st shify
Stupid polices that do more harm than good if you're driving a company vehicle.
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Loan Advisor
Johnston, RI - March 30, 2022
Very comfortable working experience where you get all the support needed if relevant
4.8
Ratings
4
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
It was a great experience. I loved working for citizens bank. I left for the army and that’s why I stopped working at citizens bank. I’m also apart of the army
Pros and Cons
Monthly awards for top advisor
I didn’t find any cons. I left for the army and that’s why I stopped working there
avatar-of-creator
Custermer service then banker
Pittsburgh, PA - February 9, 2022
Great work place
3.8
Ratings
3
Professional growth
3
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
3
Culture and Values
I started in customer service after a year became a banker then went back to head office and did customer support
Pros and Cons
Friendly training was great
Really none
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Senior Teller
Novi, MI - October 7, 2021
Nice working place
3.2
Ratings
2
Professional growth
2
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
I worked for the bank for 10 years. I enjoyed working there. I quit the company as I did not see my career growing there.
Pros and Cons
fun activities, supportive co workers, great holiday parties, few free lunches
not much career growth
avatar-of-creator
Pittsburgh, PA - July 18, 2021
People friendly workplace c
4.0
Ratings
4
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
I spent 25 years at Citizens Bank I’ve been there from the worst of times to when they became an IPO company. I got honestly say this is a company that is not afraid of hard work making changes and becoming greater year after year. There is room for career development if you’re willing to put in the work to move to where you want to be within the company.
Pros and Cons
friendly office and celebrate Special occasion.
May have to take your car to a parking lot and get on a bus parking is expensive.
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Operation Specialist
Pittsburgh, PA - July 15, 2021
Exceptional workplace.
4.8
Ratings
5
Professional growth
4
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Exceptional workplace Citizens Bank is a very diverse company. There is a lot of opportunities to work in various departments. At Citizens Bank you are able to shadow someone in Different departments in order to see if you would be a good fit in that area. They try to promote within 1st.
Pros and Cons
They Celebrate employees once a year for a week.
If you work in the city, you may have to pay to park.
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Licensed Banker
June 25, 2021
Disappointing
2.8
Ratings
2
Professional growth
3
Salary & Benefits
4
Work-Life balance
2
Recognition & Support
3
Culture and Values
I think Citizens Bank is a good career choice for someone just entering the work force to get some experience. And for those who don't mind being treated like a robot. The corporate culture is not for everyone, and certainly not for me! The micromanaging is horrific and the path to raises and promotions is almost non existent. Unless your goal is to be a cog in a chain that doesn't get noticed unless you begin to squeak, stay away.
Pros and Cons
Perks for management only are okay.
Pizza for peons
avatar-of-creator
Risk Analyst
Cranston, RI - April 12, 2021
Stay Away From This Place
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
Management is awful. They are never wrong and promoted by the friends and family plan. Stay away from this place unless you enjoy poor management and senseless stress.
Pros and Cons
Benefits and 401K Plan.
Poor management and everything that goes along with it.

How do I match this company?

How Do I Match This Company?
Are you and Citizens Bank a perfect pairing? Let's explore your common touchpoints.
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Discussion about Citizens Bank

Want to know more about Citizens Bank?
Share your thoughts and ideas about Citizens Bank with others in our community.
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What’s the stock symbol of Citizens Bank?
avatar-of-creator
Sophie HayesSeptember 21, 2020
CFG.
What industry does Citizens Bank fall under?
avatar-of-creator
Benjamin GardnerSeptember 21, 2020
Banking/Mortgage.
gender breakdown at Citizens Bank?
avatar-of-creator
Sophie HayesSeptember 21, 2020
gender ratio is 44.4% female, 55.6% male.
Where is Citizens Bank’s HQ?
avatar-of-creator
Sophie HayesSeptember 21, 2020
Providence, RI.
When was Citizens Bank established?
avatar-of-creator
Isabella HolmesSeptember 22, 2020
1988.
What’s Citizens Bank’s yearly revenue?
avatar-of-creator
Sophie HayesSeptember 22, 2020
$5b to $10b
Who is the CEO of Citizens Bank?
avatar-of-creator
Liam BrownSeptember 23, 2020
Bruce Van Saun.
How long do people usually work for Citizens Bank?
avatar-of-creator
Sophie HayesSeptember 23, 2020
4-8 year(s).
What size of companies did Citizens Bank employees used to work for?
avatar-of-creator
Benjamin GardnerSeptember 23, 2020
Most worked for large businesses before.
How often do employees get promoted at Citizens Bank ?
avatar-of-creator
Benjamin GardnerSeptember 23, 2020
advancement opportunities are medium
who are employees usually hired by after leaving Citizens Bank?
avatar-of-creator
Liam BrownSeptember 23, 2020
Bank of America, Citizens Financial Group, Inc., Huntington National Bank, Key Bank, PNC, Santander Bank, TD, Wells Fargo.
Where did employees work before joining Citizens Bank?
avatar-of-creator
Isabella HolmesSeptember 23, 2020
Bank of America, Citi, Citizens Financial Group, Inc., Fidelity Investments, JPMorgan Chase & Co., PNC, Santander Bank, Wells Fargo.
What’s the average age at Citizens Bank?
avatar-of-creator
Sophie HayesSeptember 23, 2020
i think it’s 31-40, 21-30.
Where did most of Citizens Bank employees go to school?
avatar-of-creator
Sophie HayesSeptember 23, 2020
Bryant University, Community College of Rhode Island, Penn State University, Rhode Island College, University of Rhode Island.
This one’s for long-term employees: has your salary ever been raised at Citizens Bank? How often and do they operate with substantial salary raises?
what’s the dress code?
what was the reason you left your job at Citizens Bank?
pay every week or every 2 weeks?
can I choose not to work on weekends
do they hire felons at Citizens Bank?
Where did you study before joining Citizens Bank?
How many vacation days?
What was the size of the company you worked for before joining Citizens Bank?
What kind of benefits does Citizens Bank offer to its employees?
What’s Citizens Bank’s business mission statement?
avatar-of-creator
Isabella HolmesSeptember 23, 2020
"At Citizens Bank, our mission is a simple one – help our customers bank better every day by finding, supporting and empowering colleagues who take pride in helping people reach and exceed their financial goals.".
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1
Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
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