Claims Adjuster: Home job

American Auto Shield jobs

Company

Salary

Benefits

Job Description

Do you want to work for a company that takes care of its employees? American Auto Shield is looking for an experienced Home Warranty Claims Adjuster.
SUMMARY
Provide customer service to contract holders, home service providers and parts/product suppliers in a call center environment. Determine the companys liability related to all home warranty claims and address any customer and/or inquiries related to contract procedures and coverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Review claims for proper diagnosis and determine appropriate coverage
  • Claims handling including gathering of labor time and cost, parts costs, enter information into system, set-up claim in system with notes, reasons for approval/denial; monitor claims through completion
  • Purchase outside parts/replacement product when necessary in order to keep claims cost in line
  • Knowledgeable of home appliances and systems, including electrical, plumbing and HVAC to ensure proper administration and handling
  • Review all technical issues for accuracy of diagnosis, repairs, and proper repair procedures
  • Perform investigation of unusual claims as requested by management by talking to customers, home service providers or any other involved parties
ACCOUNTABILITY
  • Provide high level of customer service
  • Adhere to the attendance policy
EDUCATION AND/OR EXPERIENCE
  • High school diploma or general education degree (GED); minimum 2 years of home service contract claims and customer service experience and/or training is required.
  • Must be able to understand all aspects of the Home Warranty claims process and proper skill handling with customers and home services partners
  • Strong knowledge of home repair services preferred (HVAC, ELECTRICAL, PLUMBING AND TECHNICAL adjusting knowledge)
LANGUAGE SKILLS
  • Ability to read, analyze, and interpret contracts and coverage pages.
  • Ability to effectively present information and respond to questions from co-workers and customers.
COMPUTER SKILLS
  • To perform this job successfully, an individual should have knowledge of navigating the Internet; Word Processing Software (Word); Electronic Mail Software (Outlook).
OTHER SKILLS AND ABILITIES
  • Remain calm and professional in stressful situations
  • Friendly, courteous, service-oriented, flexible and enjoy working with others
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines
  • Resolve routine problems
  • Establish and maintain effective working relationships with internal and external team members
  • Provide excellent verbal and written communication
  • Strong organizational skills, with the ability to prioritize and complete a variety of tasks
  • Ability to work independently and as part of a team.
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Ability to administrate claims in a call center environment while maintaining efficiency throughout the claims process
  • Good problem solving and decision-making skills
  • Must work with a high sense of urgency in a fast-paced environment
About Us:
  • Founded in 2002 and headquartered in Lakewood, Colorado, American Auto Shield specializes in third-party administration of vehicle and home service contracts and related automotive and home claims administration. Our expertise complemented by our strategic partnerships allows us to develop and deliver products that provide superior coverage and service.
  • We continue to experience tremendous growth which equates to great opportunities for our loyal employees. Within the past 12 months we have earned more than a 400% increase in new contract volume. Today we have more than 150 full time employees and expect to reach approximately 200 by the end of 2019. This growth includes expanding beyond our Denver metropolitan HQ with additional of satellite offices in Missouri, Florida and Arizona.
We offer:
  • Competitive compensation package, depending on experience
  • Strong medical, dental, and vision insurance
  • Vacation PTO
  • Satisfaction of work with a small, highly skilled team that makes a big impact
  • Business casual dress working environment

SUMMARY
Provide customer service to contract holders, home service providers and parts/product suppliers in a call center environment. Determine the companys liability related to all home warranty claims and address any customer and/or inquiries related to contract procedures and coverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Review claims for proper diagnosis and determine appropriate coverage
  • Claims handling including gathering of labor time and cost, parts costs, enter information into system, set-up claim in system with notes, reasons for approval/denial; monitor claims through completion
  • Purchase outside parts/replacement product when necessary in order to keep claims cost in line
  • Knowledgeable of home appliances and systems, including electrical, plumbing and HVAC to ensure proper administration and handling
  • Review all technical issues for accuracy of diagnosis, repairs, and proper repair procedures
  • Perform investigation of unusual claims as requested by management by talking to customers, home service providers or any other involved parties
ACCOUNTABILITY
  • Provide high level of customer service
  • Adhere to the attendance policy
EDUCATION AND/OR EXPERIENCE
  • High school diploma or general education degree (GED); minimum 2 years of home service contract claims and customer service experience and/or training is required.
  • Must be able to understand all aspects of the Home Warranty claims process and proper skill handling with customers and home services partners
  • Strong knowledge of home repair services preferred (HVAC, ELECTRICAL, PLUMBING AND TECHNICAL adjusting knowledge)
LANGUAGE SKILLS
  • Ability to read, analyze, and interpret contracts and coverage pages.
  • Ability to effectively present information and respond to questions from co-workers and customers.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of navigating the Internet; Word Processing Software (Word); Electronic Mail Software (Outlook).

OTHER SKILLS AND ABILITIES
  • Remain calm and professional in stressful situations
  • Friendly, courteous, service-oriented, flexible and enjoy working with others
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines
  • Resolve routine problems
  • Establish and maintain effective working relationships with internal and external team members
  • Provide excellent verbal and written communication
  • Strong organizational skills, with the ability to prioritize and complete a variety of tasks
  • Ability to work independently and as part of a team.
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Ability to administrate claims in a call center environment while maintaining efficiency throughout the claims process
  • Good problem solving and decision-making skills
  • Must work with a high sense of urgency in a fast-paced environment
About Us:
  • Founded in 2002 and headquartered in Lakewood, Colorado, American Auto Shield specializes in third-party administration of vehicle and home service contracts and related automotive and home claims administration. Our expertise complemented by our strategic partnerships allows us to develop and deliver products that provide superior coverage and service.
  • We continue to experience tremendous growth which equates to great opportunities for our loyal employees. Within the past 12 months we have earned more than a 400% increase in new contract volume. Today we have more than 150 full time employees and expect to reach approximately 200 by the end of 2019. This growth includes expanding beyond our Denver metropolitan HQ with additional of satellite offices in Missouri, Florida and Arizona.
We offer:
  • Competitive compensation package, depending on experience
  • Strong medical, dental, and vision insurance
  • Vacation PTO
  • Satisfaction of work with a small, highly skilled team that makes a big impact
  • Business casual dress working environment
Estimated annual salary
$45,255
average
Minimum
$39,610
Maximum
$55,651
Health InsuranceCasual Dress
Vision InsuranceDental Insurance
Vacation & Paid Time Off

American Auto Shield

Type

Company - Private

Size

Small

Revenue

$10M to $20M

Location

Multiple locations

Industry

Automobile Warranty Insurance

Founded

2002

CEO

Ted L. Terry

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Home Warranty Claims AdjusterAmerican Auto ShieldLittleton, CO
Do you want to work for a company that takes care of its employees? American Auto Shield is looking for an experienced Home Warranty Claims Adjuster. SUMMARY Provide customer service to contractRead more
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Do you want to want work for a company that takes care of its employees? American Auto Shield is looking for experienced Automotive Mechanical Claim Adjusters. If you: Are ready to stop turningRead more
Customer Service Representative IAmerican Auto ShieldLittleton, CO
Customer Service Representative I SUMMARY This position is primarily responsible for taking new claim calls from repair facilities, collecting initial claim information, and ensuring that the callerRead more
Accounting ManagerAmerican Auto ShieldLakewood, CO
We are looking for a bright and energetic personality to join our growing accounting team. Our goal is to create a world class organization and finance group with this position being a key toRead more
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