Clerical Referral Specialist - WORK FROM HOME job

company building Sutter Health location Salt Lake City, UT
4.4 excellent trustpilot rating

Job

Company

Description

Skills

Summary

Job openings

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Company Description

Sutter Health is a not-for-profit health system in Northern California, headquartered in Sacramento. It includes doctors, hospitals and other health care services in more than 100 Northern California cities and towns. Facilities and care centers are located in large, urban cities as well as small, rural communities, from the Pacific Coast to the San Joaquin Valley. Major service lines offered in affiliated hospitals include cardiac care, women's and children's services, cancer care, orthopedics and advanced patient safety technology. There are opportunities for health professionals, business professionals as well as in administrative and support roles. Although each Sutter Health affiliate is a separate business with its own policies and benefits, most facilities offer medical and other insurance, flexible spending accounts, retirement benefits and savings plans, paid leave and employee assistance. As a workplace, Sutter Health proudly champions diversity.

Job Description

Position Overview:

Job Description

This position serves as the clerical support to the Referral Center for the Sutter Care at Home. This position assists the Clinical Referral Specialist and the Supervisor in ensuring the effective communication between Referral Center staff, referring physicians, board and care facilities, skilled nursing facilities, patients, families, hospice site staff, patient care liaisons, other referral sources, and the SCAH organization. The Referral Specialist assists in managing the referral center phone calls and documenting hospice referrals in the EMR system. The Referral Specialist assist with scheduling initiation visits and SN Admission Assessments, consistently communicates with sites regarding new referrals, and supports statistics and reporting functions for the Referral Center. Utilizes and promotes use of excellent customer service skills when working with referral sources and site staff.

DISCLAIMER: To be eligible for the position, applicants must be a resident of Utah, Idaho, Arizona, Arkansas, or Tennessee.

Qualifications:

Education

• HS Diploma or GED or equivalent with successful completed course work or equivalent experience in medical terminology &/or working in healthcare environment is required.

Experience

• Minimum of two years experience working in a health care environment is required.

• Customer service background via telephonic communications is required.

• Proven customer relations and phone etiquette abilities is required.

• Clerical and computer skills required including experience with office machines and a working knowledge of phone and filing systems is required.

Skills & Knowledge

• Knowledge of basic Medical Terminology preferred.

• Familiarity with ICD-9 coding preferred but not essential.

• Able to operate copy machines, basic computer programs, fax machines, word processing and e-mail.

• Excellent communication skills, written and verbal English skills required.

• Familiarity with Excel preferred.

• Ability to professionally handle confidential information, comply with HIPPA regulations and maintain workflow systems required.

• Strong data entry and general computer skills required.

• This position maintains a 5% or less data entry error.

• Must be able to communicate effectively, to perform multiple tasks effectively and efficiently, to work with minimal supervision, to react to change productively and to handle other essential tasks as assigned.

• Must be able to hear, read, write and speak clearly to effectively communicate with department staff, other employees and community, and carryout essential functions.

• Must be able to follow oral and written instructions.

• Must be able to handle sensitive issues, conflict with or among others, respectively direct and reinforce staff efforts; effectively plan and organize and prioritize work, and to effectively solve unique problems as they arise or identify when to consult supervisor.

• Must be able to deal with a challenging work environment from time demands and conflicting priorities.

• Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.

• At orientation and annually thereafter, must be able to meet core competencies for position and area of specialty, as appropriate.

• Ability to be aware of surroundings and respond to emergency and/or urgent events

• Ability to communicate with possibly disoriented, combative patients

• Must be detail-oriented

• Ability to work in mentally and physically demanding environment

Organization: Sutter Care at Home

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8-12 Hour Shift

Days of the Week Scheduled: Other

Weekend Requirements: Rotating

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

Applications Accepted: All Applications Accepted

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

4.4 excellent trustpilot rating
green circle info icon  This position is open. This job was posted on Sun May 01 2022 and expires on Tue May 31 2022.

Tasks

  • Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.
  • Advocate for clients or patients to resolve crises.
  • Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.
  • Investigate child abuse or neglect cases and take authorized protective action when necessary.
  • Counsel clients and patients in individual and group sessions to help them overcome dependencies, recover from illness, and adjust to life.
  • Plan discharge from care facility to home or other care facility.
  • Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.
  • Modify treatment plans to comply with changes in clients' status.
  • Identify environmental impediments to client or patient progress through interviews and review of patient records.
  • Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting the client or patient.
  • Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.
  • Plan and conduct programs to combat social problems, prevent substance abuse, or improve community health and counseling services.
  • Supervise and direct other workers providing services to clients or patients.
  • Oversee Medicaid- and Medicare-related paperwork and recordkeeping in hospitals.
  • Develop or advise on social policy and assist in community development.
  • Conduct social research to advance knowledge in the social work field.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Persuasion - Persuading others to change their minds or behavior.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Instructing - Teaching others how to do something.
  • Service Orientation - Actively looking for ways to help people.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management - Managing one's own time and the time of others.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Sutter Health

Description

Sutter Health is a not-for-profit health system in Northern California, headquartered in Sacramento. It includes doctors, hospitals and other health care services in more than 100 Northern California cities and towns. Facilities and care centers are located in large, urban cities as well as small, rural communities, from the Pacific Coast to the San Joaquin Valley. Major service lines offered in affiliated hospitals include cardiac care, women's and children's services, cancer care, orthopedics and advanced patient safety technology. There are opportunities for health professionals, business professionals as well as in administrative and support roles. Although each Sutter Health affiliate is a separate business with its own policies and benefits, most facilities offer medical and other insurance, flexible spending accounts, retirement benefits and savings plans, paid leave and employee assistance. As a workplace, Sutter Health proudly champions diversity.
Type

Hospital

Size

Large

Revenue

$5B to $10B

Location

392 East Winchester StSalt Lake City, UT, 84107and others

Founded

1981

CEO

Sarah Krevans

Website

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