As Client Care Specialists, we solve problems to have an effortless experience that results in first call resolution and delight, provide 24/7 support to internal and external clients, and an efficient environment by answering inbound calls. We maintain performance standards, accurately address client questions and concerns, and emphasize minimal client effort. We refer recurring challenges to second-level support or a Client Care Team Leader, ensuring client information security and minimizing bank losses.
Core tasks:
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