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Client Relationship Rep ll job

Nationstar Mortgage jobs




Company Description

Nationstar Mortgage (NM) is a perceived innovator in the home loan industry with over twenty years of involvement, and its leader image, Mr. Cooper, is the biggest non-bank contract servicer in the country. Nationstar Mortgage serves clients at each place of the home advance excursion, with an emphasis on conveying an assortment of adjusting and loaning items and advances to make the home credit measure seriously fulfilling and less troubling. Through its brands, Nationstar is devoted to increasing the expectation of administration borrowers which they can anticipate from a home advance bank and servicer. Nationstar Mortgage is possessed by Mr. Cooper Group Inc. (NASDAQ: COOP). At Mr. Cooper, they trust in keeping the fantasy of homeownership alive. Therefore, they employ trusted and experienced experts to deal with client's issues, and the company pays them off a good salary package.

Job Description

Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

Were here to keep the dream of home ownership alive. Oh, and while were at it, were determined to change the lending industry itself. Its simple, but it wont be easy. And well need a great team behind us. (Thats where you come in.) We want to show the world that transparency, candor and collaboration arent just good values. Theyre good business. Working here isnt for people who want to punch a clock. Its for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Provide highly-advanced comprehensive support as the point of contact between customers (brokers or correspondents), Sales (account executives, regional or divisional management) and operations team staff to ensure exceptional customer service is provided and a top tier relationship is maintained.

Manage assigned pipeline to ensure all procedures are applied accurately and processes are completed in a timely manner.

Credit Policy experience in the mortgage industry.

Strong front-line mortgage experience.

Serve as subject matter expert within the team. Work under immediate supervision and report to Manager or Director of department.

Estimated annual salary


  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Nationstar Mortgage


Company - Public




$2B to $5B


Multiple locations


Credit Intermediation Companies



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