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Client Service Account Manager job

SiemensFlorham Park, NJ
Siemens jobs

Company

Salary

Skills

Company Description

Siemens AG is a German multinational conglomerate company, the largest industrial manufacturing company in Europe with branch offices abroad. The principal divisions of the company are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent its main activities. Siemens is present in the U.S. with over 50,000 employees spread across all the 50 states and Puerto Rico. Among other things, Siemens has transformed the Mercedes-Benz Superdome in New Orleans with energy-efficient lighting and temperature management systems, refurbished transit vehicles in Sacramento to expand their lifespan, and delivered world-class power generation equipment for Panda Power Funds projects to help produce cleaner, cheaper, natural gas. From making sustainable energy more economical to building intelligent infrastructure that change the cities we live in, a multitude of (global) opportunities are available in the areas of Engineering, Manufacturing, R&D, IT, Sales, Marketing and Operations.

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 217318
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: No

Division Description:

Siemens is a globaltechnology powerhouse that has stood for engineering excellence, innovation,quality, reliability and internationality for more than 165 years. As a globaltechnology company, Siemens is rigorously leveraging the advantages that this setupprovides. To tap business opportunities in both new and established markets,the Company is organized in nine Divisions: Power and Gas, Wind Power andRenewables, Energy Management, Building Technologies, Mobility, DigitalFactory, Process Industries and Drives, Healthineers and Financial Services.

Job Description:

Siemens US Talent Acquisition

Our contributions sometimes aren t very apparent but our innovations have made history. The Siemens Building Technologies Division is searching for a dynamic Jr. Client Service Account Manager to establish the foundation for our customer s overall sales, service and digital experience. Are you ready to make history with us?

Job Duties:

As a Jr. Client Service Account Manager, you will manage the delivery of service for assigned customer accounts.

Our Jr. Client Service Account Managers review field work orders and inspection reports to identify deficiencies and / or optimization opportunities, and develop customer proposals. In addition, you will be responsible for approximately 500 agreements and a high frequency of customer interaction on a daily basis.

From managing accounts to generating proposals and developing detailed technical maintenance plans, this position serves as an entry level position for individuals wanting to advance into technical or Sales positions.

Technical school or Associates degree (2 year) preferred, although

experience will also be considered.

Strong accuracy and attention to detail for quality of data needed

Strong problem solving ability

Preferred Knowledge, Skills, Abilities, and Education:

Overall understanding of building management systems and products in automation, fire detection and security applications

Estimated annual salary
$54,905
average
Minimum
$41,854
Maximum
$64,621

TASKS

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Siemens

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Florham Park, NJ, and others

Founded

1843

CEO

Joe Kaeser

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