As Client Services Analysts, we are responsible for responding to client demands in a timely and professional manner. We learn and become efficient at project processing, including coordination, multi-tasking, and comprehension of instructions. We collaborate with client engagement and sales to facilitate the delivery of company products. Coordinating sale distribution is also a part of our duty. We offer excellent customer service and education. Working as Client Services Analysts, we are responsible for quickly resolving client difficulties. We assist in tracking customer preferences to determine the focus of sales efforts. We keep track and analyze client satisfaction patterns. Finally, we maintain long-term, beneficial client connections.
Core tasks:
- communicating with clients to understand their requirements
- answering customer's inquiries via calls and email
- analyzing the client's concerns, and offer solutions
- following service quality standards