Client Services Consultant, Payline job

company building ADP location Melbourne, VIC
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Client Services Consultant, Payline
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Company

Description

Skills

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Summary

Job openings

Company Description

Automatic Data Processing, Inc., commonly known as ADP, is a Fortune 500 provider of human resources management - typically payroll - software and services. Career areas include Sales, Client Service, Implementation, IT, HR and Corporate. ADP fosters a down-to-earth culture that values diverse perspectives, providing a place where careers can flourish in an agile, creative and collaborative workplace. As the company is serving clients in 100+ countries, careers at ADP come with flexibility, global mobility and opportunity. The company is proud to have been named to the “Working Mother 100 Best Companies” list numerous times.

Job Description

We have an exciting opportunity for a payroll professional to join our team. This role will see you provide our valued clients with phone-based assistance with their payroll requirements. On-the-job training will be provided.

To be considered for this rewarding role, you will have:

  • Minimum 12 months Australian payroll experience.

  • Strong problem solving and organisational skills.

  • Excellent communication skills and a professional phone manner.

This role is fast paced and requires someone who genuinely thrives in a phone-based customer service environment.

This job was posted on Tue Dec 26 2017 and expired on Mon Jan 08 2018.

Tasks

  • Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
  • Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records.
  • File, type, or operate standard office machines.
  • Perform clerical tasks, such as answering phones or distributing mail.
  • Prepare forms, such as receipts, withdrawal orders, transmittal papers, or transfer confirmations, based on transaction requests from stockholders.
  • Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers.
  • Monitor daily stock prices and compute fluctuations to determine the need for additional collateral to secure loans.
  • Verify ownership and transaction information and dividend distribution instructions to ensure conformance with governmental regulations, using stock records and reports.
  • Compute total holdings, dividends, interest, transfer taxes, brokerage fees, or commissions and allocate appropriate payments to customers.
  • Prepare reports summarizing daily transactions and earnings for individual customer accounts.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management - Managing one's own time and the time of others.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Job Training

ADP

Description

Automatic Data Processing, Inc., commonly known as ADP, is a Fortune 500 provider of human resources management - typically payroll - software and services. Career areas include Sales, Client Service, Implementation, IT, HR and Corporate. ADP fosters a down-to-earth culture that values diverse perspectives, providing a place where careers can flourish in an agile, creative and collaborative workplace. As the company is serving clients in 100+ countries, careers at ADP come with flexibility, global mobility and opportunity. The company is proud to have been named to the “Working Mother 100 Best Companies” list numerous times.
Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Computer Systems Design Companies, Design Firms

Founded

1949

CEO

Carlos A. Rodriguez

Website

Visit Website

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