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Client Services Lead job

Forbes Technical Consulting jobs

Company

Salary

Job Description

Client Services Lead Wood Dale, IL Contract to hire U.S. Citizens are encouraged to apply. Unfortunately, this role does not offer sponsorship at this time. Please send resumes to Aleta at Aletaforbestc.com. Requirements and responsibilities: Customer services/success strategy including Customer Success Planning, Customer Journey, customer communication quality/control. Customer support tool selection, maintenance, and scaling (Freshworks Suite experience preferred). Bug tracking, feature request, and responsibility for frontline/escalated customer issue resolution within prescribed SLA limits (Azure DevOps, JIRA, Trello). Active understanding and engagement in the Agile development process. Regular contributor of VOC input during Agile rituals. Create and track KPIs including NPS. Write and manage CSAT surveys (SurveyMonkey). Regular customer-driven knowledge base contributions including written articles and instructional videos. Webinar planning, managing, and hosting. Bachelors degree in related field required. Highest level B2B customer interaction and communication skills including C-suite contacts. High pressure support team management and interpersonal conflict management skills. High comfort level with PowerPoint and all Microsoft Office tools. Not required but nice to have: Functional Adobe Suite skills: Premiere Pro, Lightroom, Photoshop, Illustrator, XD Certified ScrumMaster (or Agile experience). Contact: Aleta Giordano Ross Senior Recruiting Consultant Forbes Technical Consulting LLC | 401 N. Franklin |Suite 3S | Chicago, IL 60654 E: aletaforbestc.com
Estimated annual salary
$47,000
average
Minimum
$24,992
Maximum
$94,700

Forbes Technical Consulting

Type

Company - Private

Size

Small

Revenue

$5M to $10M

Location

Multiple locations

Industry

Employment Services Companies

Founded

1999

CEO

Rory Nugent

Job Filters

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Full Stack DeveloperForbes Technical ConsultingDearing, KS
Senior Front-End Developer\nChicago, IL\nFull time direct hire\nContact Mary at \n\nResponsibilities:\n* Develop of complex user interfaces in Angular based UI designs\n* Implement backend code in Node.js\n* Integrate using REST with Salesforce (primarily...Read more
Senior Web Application Developer - JavaForbes Technical ConsultingChicago, IL
Senior Web Apps Developer Chicago, IL (Hybrid) Must be local to Chicago and willing to go onsite\nFull time, permanent\nContact Mary at \nThis position is responsible for designing, writing, modifying, testing, debugging, documenting, and implementing...Read more
Salesforce Solutions ArchitectForbes Technical ConsultingDearing, KS
Salesforce Solutions Architect\nLocation: Remote\nType: Full time, direct hire\nContact: Mary at \n* Analyze the business' future state capabilities, future, and current IT environment to detect critical deficiencies and recommend solutions for improvement...Read more
Project ManagerForbes Technical ConsultingOak Brook, IL
IT Project Manager\nLocation:Oak Brook, IL\nType: 6+ month contract to hire\nContact:Bri at \n\nRequirements:\n* 5+ years of PM experience\n* Waterfall methodology experience\n* Bachelors Degree\n* PMP highly preferred\n\nAdditional Notes:\n* Experience...Read more
Salesforce Commerce Cloud Developer / ArchitectForbes Technical ConsultingDearing, KS
Salesforce Commerce Cloud (SFCC) Developer Type: 6+ Month contract\nLocation: US - Remote\nContact: Mary at \nResponsibilities: This individual will be part of our clients development team collaborating with their sales team, other delivery consultants...Read more

Closed Job Filters

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Project ManagerForbes Technical ConsultingOak Brook, IL
IT Project Manager Location: Oak Brook, IL Type: 6+ month Contact: Mary at Requirements: 5+ years of PM experience Waterfall methodology experience Bachelor s Degree PMP highly preferred AdditionalRead more
Business AnalystForbes Technical ConsultingLower West Side, IL
Business Analyst Location: Downtown Chicago Type: Contract/C2H The Project Manager / Business Analyst - Consultant (PM/BA) role is on Product team within the Information Technology department. TheRead more
Oracle Financial SpecialistForbes Technical ConsultingLower West Side, IL
Oracle Financial Specialist Location: Chicago, IL (Downtown) Type: Full time, permanent hire Contact: Haley at Note: This is an onsite position. Those authorized to work in the United States withoutRead more
Sitecore DeveloperForbes Technical ConsultingLower West Side, IL
Front End Developer Location: Chicago, IL (Hyde Park) Type: 3+ month contract Please note: We are unable to work C2C on this position. Also, a portfolio is highly preferred upon applying. Summary ofRead more
Senior JAVA DeveloperForbes Technical ConsultingChicago, IL
Senior Java Developer Location: Chicago, IL (Downtown) Type: Contract Contact: Haley at Summary: This individual reports to the Application Development Manager. The Senior Developer''s role is toRead more
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