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Client Services Manager I, Heffler Claims Administration job

Duff & PhelpsPhiladelphia, PA
Duff & Phelps jobs

Company

Salary

Skills

Company Description

Duff and Phelps, a multinational financial consultancy firm, founded in 1932 by William Duff and George Phelps in Chicago, Illinois, US.
Current CEO is Noah Gottdiener.
They were founded to advocate fairness and transparency in public as well as the private sectors. They provide financial services to maximize value for clients. They offer services in the following areas of valuation, disputes and investigations, cybersecurity, and regulatory issues. They are leading global providers of risk solutions and the leaders in complex business services and have approximately 4000 skilled professionals in 25 countries around the world.
Main headquarters are in New York, United States.
They make an annual revenue of approximately $925 million (USD).
They differentiate themselves in their commitment to question assumptions, critically analyze the facts and provide the clients with what they need to know to make favorable decisions.

Job Description

 Job Description - Client Services Manager I, Heffler Claims Administration (19002056)
Job Description 
Client Services Manager I, Heffler Claims Administration(
Job Number:
 19002056)
Description
 

Heffler Claims Group, LLC (HCG), a division of global advisor, Duff & Phelps, is the pioneering administrator in the class action field with more than fifty years of experience in the management and administration of class action settlements. Together with Prime Clerk, the leading bankruptcy claims and noticing agent and another Duff & Phelps company, we offer the most comprehensive administrative services in the industry. As a member of the Duff & Phelps family of companies, there are nearly 3,500 professionals in 28 countries around the world who provide our clients with world-class IT, cybersecurity, and global notification and administration capabilities for class action claims administration including Consumer, Antitrust, Securities, Data Breach, and Mass Tort matters.

Job Description:

HCG administers class action settlements in consumer, securities, antitrust, employment and other class action matters. As part of our procedures in administering a class action settlement, we are responsible for notifying potential class members, receiving and reviewing proof of claim forms filed by individuals, businesses and other entities, calculating losses and auditing claims to determine the extent of the damages incurred. We also process settlement checks under the court's direction.

Position Responsibilities:

Client Service Managers are primarily responsible for maintaining client relationships within their area of expertise for the clients assigned to them. A Client Service Manager is expected to:

  • Determine adequate staffing requirements to cover all assigned work across multiple cases
  • Prioritize work, evaluate tasks, and resolve conflicts
  • Delegate and direct work assigned to staff across multiple cases
  • Supervise, schedule, and evaluate staff
  • Understand the firm's system of internal controls
  • Review all work prior to submission for final review
  • Develop work plans to achieve quality goals in a concise manner
  • Possess enough technical knowledge to supervise staff and complete a case in a timely manner (meet pre- determined case time budgets and all required due dates)
  • Possess enough technical knowledge to draft case affidavits
  • Serve as a liaison between Partners, clients, and staff
  • Seek opportunities to provide additional services to existing clients, and cultivate contacts to develop potential new cases and clients
  • Develop relationships with potential new clients and demonstrate the ability to attract new clients to the firm
  • Develop the confidence of the Partners regarding making sound technical and business decisions
  • Be available and flexible to work any required additional time necessary to perform and complete any and all cases assigned to them by the established due dates
Qualifications:
  • Bachelor's Degree (or equivalent) required
  • 5-7 years in Claims Administration or Class Action Business
  • Strong computer skills, especially the Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong written and verbal communication skills
  • Ability to work as a team leader
  • Ability to work in a fast-paced, deadline-driven environment
  • Detail-oriented
Benefits
  • Competitive package offered

In order to be considered for a position at Duff & Phelps, you must formally apply via careers.duffandphelps.jobs

Duff & Phelps is committed to providing equal opportunities in employment. We will not discriminate between applications for reason of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status age or disability.

Work Locations
: Philadelphia.Market 1835 Market Street  Suite 2950 Philadelphia 19103
Schedule
: Full-time
Employee Status
: Regular
Job Posting
:Oct 18, 2019
Estimated annual salary
$53,600
average
Minimum
$40,859
Maximum
$63,085

TASKS

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Duff & Phelps

Type

Company - Private

Size

Large

Revenue

$1B to 2B

Location

Philadelphia, PA, and others

Industry

Financial Consultants

Founded

1932

CEO

Noah Gottdiener

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