Do you love working in a dynamic, fast-paced environment with cutting edge technology? Are you fanatical about customers and interested in an innovative and fast-growing industry with the world’s largest brands? Ideally you love to be a part of a team, demonstrate client empathy, are analytical and looking for professional growth.
A Curalate Client Support Associate (CSA) is a critical part of the Support Engineering team, providing first class services to address a wide-range of customer requests and issues. The CSA is not only the face of our organization, but is a critical thinker and subject matter expert providing not only answers to questions, but educates users on best practices and workarounds on all Curalate functionality from troubleshooting to simple and advanced workflows.
Our team is quick to identify trends & patterns with the overall end-user experience and provide data driven feedback to our Product Development teams and provide continuous updates to our Help Center / Knowledge Base content to streamline repeat questions.
This is a great opportunity to work hands on with clients and bridge the gap from end-user to product. The Client Support Associate performs the following tasks:
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