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Clinical Services Pharmacy Technician job

HumanaGoodyear, AZ
Humana jobs

Company

Skills

Company Description

Louisville, Kentucky-based Humana offers a wide range of insurance products and health and wellness services. Humana is dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Humana associates are at the heart of creating and providing positive healthcare experience for its members. The firm is seeking innovative professionals who are passionate about making a positive change in the lives of others. Humana recruits undergraduate and graduate level students for internships and full-time opportunities, and is devoted to hiring veterans in all areas of its business as well. When joining the team, you will have the chance to benefit from a bunch of incentives including a competitive base pay, medical, dental and vision benefits, life insurance, 401(k), paternity leave, and several other.

Job Description

DescriptionThe Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.Responsibilities

The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications
  • Requires High School Diploma or equivalent
  • Must have an active Pharmacy Technician license in the state of Arizona
  • Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
  • Excellent communication skills
  • Experience using multiple computer applications simultaneously and strong data entry skills
  • A positive, proactive attitude with a passion for customer service
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test
Preferred Qualifications
  • Bilingual in Spanish
Additional Information

Initial Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern HireText allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isnt missed) inviting you to participate in a Modern Hire Text interview.

In this interview, you will respond to a set of interview questions via text and you will provide written responses to each question. You should anticipate this interview to take about 15 minutes. Your responses will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates.Effective July 1, 2011, Humanaadopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products.If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours40

TASKS

  • Receive written prescription or refill requests and verify that information is complete and accurate.
  • Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
  • Answer telephones, responding to questions or requests.
  • Maintain proper storage and security conditions for drugs.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Medicine and DentistryKnowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Humana

Type

Company - Public

Size

Large

Founded

1961

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