Funding Circle is the global leading marketplace lending platform. With its industry-leading digital lending technology, Funding Circle helps small businesses get the capital they need to succeed. We are headquartered in London with offices in San Francisco, Denver, Berlin, and Amsterdam. We have lent $10.9 billion to 77,000 small businesses globally and unlocked 115,000 jobs.
Description Position at Funding Circle US
Who are we? We want to help small businesses win. That's why we're here.
We connect small business owners to investors - to create jobs, support local communities and power economies - because we believe that people are made to do more. And we want to help realize their goals.
So, we created the leading small business loan platform. At the end of 2020, Investors had lent $15.2 billion in 143,000 loans to 100,000 small business owners globally. There's never been a better time to join!
Be part of the team that changes everything. Let's build the place where small businesses can get the funding they need to win and leave a legacy behind, forever.
This role sits within what we call the "Funnel" team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.
What will you be doing?We are seeking an experienced Collections Specialist to join our Servicing & Collections team in Downtown Denver. You will be responsible for contacting customers with delinquent accounts, initiating appropriate action, maintaining records, and providing a high level of customer service to help our customers get back on track. You will be part of an innovative Servicing Collections and Recoveries team developing best practices & processes.
- Review status of delinquent accounts and initiate action, which would include notifying customers of delinquent status based on due date, prepare correspondence for special handling, and skip tracing
- Communicate and coordinate customer account information to a variety of departments and participate in weekly/monthly meetings to report status on assigned delinquent accounts
- Research disputed delinquent account balances, correct errors, work misapplied payments, reversed late charges, direct deposit errors, and overpayment errors
- Negotiate and process ACH payments, while setting up payment plans to bring accounts current
Are you? - Excellent Customer Service and Satisfaction skills
- 1-3 years of experience in call center operations, collections, lending, customer service, sales
- Contact customers (outbound calls/inbound calls/emails) to secure payments by negotiating payment in full, payment arrangements and payment terms. Previous experience with both dialer and manual calls
- Meet/Exceed KPI and Production Targets
- Be solution oriented with the ability to de-escalate challenging situations and simplify complex processes and make them easier for our borrowers
- Handle difficult conversations with the ability to overcome objections
- Ability to quickly identify issues, and have worked in an established framework, raise issues quickly to Leads and Managers as needed
- Deadline oriented, self-starter with the ability to work independently and directly contact a wide variety of stakeholders
- Thrives in a strong culture of open communication, teamwork, curiosity to make things better, getting things done, and brings their passion to work
- Proficiency in MIcrosoft Office and Salesforce a plus
- Identifies with our mission, "to build a better financial world", and align with our core values: Think Smart, Make It Happen, Be Open, Stand together, Live The AdventureSome things just can't be taught, soft skills are important.
Why should you join us? We're gearing up for our biggest chapter yet - and it's being driven by all of our Circlers.
We think of ourselves as the career launchpad. A place to develop yourself, fast. Real work. Real experience. Real opportunities to collect skills. Think big remits and huge ownership to make great things happen.
Yes, it's target-driven and high-octane - but we like to play hard too. That's what makes us, us. Our vibrant culture is built around potential and creating a place where you can really be you. We keep it agile and open. All voices heard. Because we believe great ideas come from everywhere.
If you show skill and willing, we'll back you all the way. This is the place for you to build something incredible.
It's in our differences that we find our strengths. At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Want to Build the Incredible? We'd love to hear from you. *Colorado Only* Base Salary range of $46,000 to $53,000 + monthly cash incentives + equity + benefits
The health and safety of Funding Circle employees is our top priority. Therefore, as a condition of employment, Funding Circle requires proof of COVID vaccination for all U.S.-based new hires beginning October 1, 2021. Reasonable accommodations will be made for medical or religious reasons consistent with applicable laws.
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This job was posted on Mon May 02 2022 and expired on Thu May 12 2022.