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Commercial Lines Insurance Account Manager job

HUB InternationalCharlotte, NC
HUB International jobs

Company

Salary

Skills

Job Description

About Us

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

General Description (Summary, Scope, Purpose)

The Account Manager manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

DUTIES

  • Makes decisions on books of insurance business for which the incumbent is responsible.

  • Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.

  • Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.

  • Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.

  • Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.

  • Makes appropriate recommendations to clients in response to those changes independent of manager approval.

  • Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve.

  • May also negotiate with underwriters and carriers.

  • Troubleshoots claims and billing issues.

  • Responsible for overall retention of accounts in assigned book of business.

  • Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals.

  • Identifies and follows-up on cross-selling opportunities when appropriate.

  • Manages, organizes, and conducts client meetings when necessary.

  • Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.

  • Ensures the accuracy of data in those systems.

  • Travels on company business as required.

  • Prepares reports for management as required.

  • Attends industry related continuing education training and courses.

  • Performs other duties and projects as assigned.

  • Requirements:

  • At least 3 years of experience and demonstrated proficiency in an insurance account a management role in required lines. Brokerage experience is preferred.

  • High School diploma or equivalent.

  • Excellent oral and written English communications skills.

  • Superior customer service and problem solving skills.

  • Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.

  • Ability to work in a team environment.

  • Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.

  • Currently Licensed in good standing in required lines and states

  • Current with all necessary CE credits in required lines and states

  • Department Account Management & Service

    Required Experience: 2-5 years of relevant experience

    Required Travel: Negligible

    Required Education: High school or equivalent

    Estimated annual salary
    $62,395
    average
    Minimum
    $51,883
    Maximum
    $73,705

    TASKS

    • Examine documents to determine degree of risk from factors such as applicant health, financial standing and value, and condition of property.
    • Decline excessive risks.
    • Write to field representatives, medical personnel, or others to obtain further information, quote rates, or explain company underwriting policies.
    • Evaluate possibility of losses due to catastrophe or excessive insurance.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    HUB International

    Type

    Company - Private

    Size

    Large

    Revenue

    $1B to 2B

    Location

    Chicago, IL

    Industry

    Insurance

    Founded

    1998

    CEO

    Martin P. Hughes

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