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Communication Specialist - Orland Park job

Midwest Orthopaedic Consultants jobs

Company

Salary

Skills

Benefits

Job Description

Communication Specialist

Our Team

Midwest Orthopaedic Consultants has earned a reputation for supplying timely and high quality medical services. Our patients come first, and our employees play an important role in providing services and maintaining our reputation. We offer 401k, health, dental, vision, and other great benefits. We help subsidize membership fees for Lifetime Fitness! We are proud of our teamwork and friendly driven atmosphere to provide patient success.

Day in the Life

The Communication Specialist assists all patients calling in for appointments, and rescheduling appointments. The Communications Specialist is responsible for scheduling patients for appointments, confirming the appointment time, reviewing and verifying demographics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Book appointments, coordinate and re-schedule patients and confirms appointments using computerized system.
  • Answering high volume phone queue.
  • Screens calls, takes messages and directs to appropriate triage.
  • Block schedules for surgeries, vacations, PTO, etc.
  • Prepares the daily schedule of physicians' office, OR and on-call coverage.
  • Check reports for cancellations daily and remove from schedule.
  • Record details of inquiries, comments and complaints.
  • Opens and closes switchboard according to established procedure.
  • Follows all HIPAA regulations as instructed.
  • Check New Patient list for duplicates.
  • Communicate and coordinate with internal departments.
  • Customer service email correspondence (must have proper grammar to compose emails to clients.)
  • Performs additional related duties assigned as needed for the practice

COMPETENCIES:

  • Strong customer service support skills.
  • Excellent interpersonal, teamwork and communication skills verbal & written.
  • Good listening skills, good grammar and good reading comprehension.
  • Punctual, reliable, hardworking, well organized, professional and detail orientated.
  • Ability to problem solves and makes decisions quickly under pressure.
  • Knowledge of administrative procedures.
  • Ability to persuade, influence and negotiate effectively at all levels within and outside the organization.
  • Knowledge of Medical Terminology
  • Knowledge of phone systems and All scripts patient Management system
  • Operates basic office equipment such as telephone, fax, and computer

EDUCATION AND EXPERIENCE REQUIRED:

  • High school diploma or equivalent.
  • Microsoft Office experience with knowledge of Excel, Word & Outlook a plus.
  • Scheduling experience preferred.
  • Fluent in English/ bilingual in Polish or Spanish a plus.
  • Healthcare industry knowledge helpful.

Working Conditions/Physical Demands:

  • Sitting, and talking for long periods of time while operating a telephone.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, and the ability to adjust focus.
  • The noise level in the work environment is usually moderate such as found in a normal business office with computers.

Midwest Orthopaedic Consultants is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, Veteran status, disability or national origin.

0

Job Posted by ApplicantPro
Estimated annual salary
$33,683
average
Minimum
$21,521
Maximum
$40,455

TASKS

  • Respond to requests for information from the media or designate an appropriate spokesperson or information source.
  • Write press releases or other media communications to promote clients.
  • Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.
  • Plan or direct development or communication of programs to maintain favorable public or stockholder perceptions of an organization's accomplishments, agenda, or environmental responsibility.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Dental InsuranceVacation & Paid Time Off
401K PlanHealth Insurance
Vision Insurance

Midwest Orthopaedic Consultants

Type

Company - Private

Size

Small

Revenue

$10M to $25M

Location

Orland Park, IL, and others

Industry

Healthcare

Job Filters

Communication Specialist (Call Center)Midwest Orthopaedic ConsultantsOrland Park, IL
Midwest Orthopaedic Consultants is looking to hire a compassionate, patient focused Part-time Communications Specialist to join our call center here in Orland Park! Our TeamMidwest Orthopaedic Consultants has earned a reputation for supplying timely and...Read more
Medical AssistantMidwest Orthopaedic ConsultantsOrland Park, IL
Medical Assistant Our TeamMidwest Orthopaedic Consultants has earned a reputation for supplying timely and high quality medical services. Our patients come first, and our employees play an important role in providing services and maintaining our reputation...Read more
Radiology TechnologistMidwest Orthopaedic ConsultantsOak Lawn, IL
Midwest Orthopaedic Consultants is ready to add a FULL-TIME Radiology Technologist to our clinics in Orland Park, IL and Oak Lawn, IL. Do you have the ability to handle a high volume of patients? Have you been searching for a part-time job? Are you ready...Read more
Surgical CoordinatorMidwest Orthopaedic ConsultantsOrland Park, IL
Midwest Orthopaedic Consultants is looking for an organized go-getter to assist with scheduling surgeries at our clinics in Orland Park, IL and Oak Lawn, IL as a full-time Surgical Coordinator. Do you enjoy organizing so much that you wish everyone would...Read more
Clinical CoordinatorMidwest Orthopaedic ConsultantsOrland Park, IL
Are you interested in using your leadership skills to advance your career in healthcare? Do you tend to "see the big picture?" Midwest Orthopaedic Consultants of Illinois is looking to hire a Clinical Coordinator to join our amazing team and help direct us...Read more

Closed Job Filters

Financial Services CoordinatorMidwest Orthopaedic ConsultantsOrland Park, IL
Our Team Midwest Orthopaedic Consultants has earned a reputation for supplying timely and high-quality medical services. Our patients come first, and our employees play an important role in providingRead more
Medical AssistantMidwest Orthopaedic ConsultantsOak Lawn, IL
RegistryMedical Assistant Our Team Midwest Orthopaedic Consultants has earned a reputation for supplying timely and high quality medical services. Our patients come first, and our employees play anRead more
Full-time Patient Services RepresentativeMidwest Orthopaedic ConsultantsOak Lawn, IL
Patient Service Representative Our Team Midwest Orthopaedic Consultants has earned a reputation for supplying timely and high quality medical services. Our patients come first, and our employees playRead more
Surgical Scheduling CoordinatorMidwest Orthopaedic ConsultantsOrland Park, IL
Midwest Orthopaedic Consultants is currently looking for a Full Time Surgical Scheduling Coordinator to join the Surgical Clearance Team! Our Team Midwest Orthopaedic Consultants has earned aRead more
MRI TechnologistMidwest Orthopaedic ConsultantsOak Lawn, IL
Our Team Midwest Orthopaedic Consultants has earned a reputation for supplying timely and high quality medical services. Our patients come first, and our employees play an important role in providingRead more
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