Computer Technician 3 (Help Desk Analyst) job

Salient CRGTWashington, DC
Salient CRGT jobs




Company Description

Salient CRGT is a leading provider of Agile software development, data analytics, mobility, cyber security, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and trainingto help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies. Our Innovation Centers focus on creating transformative business technologies and processes to benefit our customers by enhancing user experience, creating efficiencies, protecting data and systems, and improving decision making.

Job Description

**Company/Position Overview**

In this role you will: The position is part of a team that provides all IT Help Desk services and desk side support services. The Help Desk receives calls on standard office automation tools, hardware and network problems, access and security problems, remote access issues, on-line related training issues and problems with applications. Responsibilities to provide excellent customer service and the end-user experience.


+ Deskside support for desktops and Office 7

+ Support Apple users with Macbooks Air/Pro, iMac, Mac Mini, iPod, iPad and iPhones; Office 2016 for Mac

+ PC refresh and hardware swaps, including updating the inventory.

+ Printer Network and scan printing resolution and scanning functionality setup on the Network.

+ Printer setup, replacement, Networking and Network queue creation.

+ Laptop refresh, updates and group policy updates

**Mandatory Qualifications (Education, Certifications, Experience, Skills)**

+ Overall 5 years of experience.

+ Deskside support for desktops.

+ Respond to and work orders entered by Tier 1 Help Desk Support Team.

+ Handle hardware and software issues not resolvable by the Tier I Helpdesk Support

+ Use and update knowledge base

+ Repair or recreate user profiles

+ Security concerns, Virus/Trojan attacks including device isolation from the Network and scan

+ Specialty software installation and compatibility evaluation

+ TMA (work order system)

+ Network printer accessibility

+ Network connectivity issues, including NIC performance, port connectivity, cable testing and port security blocks

+ Single and dual monitor setup and projector connections

+ Answer help desk tier 1 calls, enter call information into Cireson.

+ PC refresh and hardware swaps, including updating the inventory.

+ Printer Network and scan printing resolution and scanning functionality setup on the Network

+ Printer replacement, Networking and Network queue creation

+ Printer driver updates from the Print Server

+ Printer hardware repair as much as possible before requesting factory repair service or replacement

+ Plotter support, Networking and queue creation

+ Laptop refresh, updates and Group Policy updates

+ iPhone and iPad support for hardware, Email, VPN and any functionality issues

+ Video teleconferencing and Skype for business support for users and the conference rooms

+ Toner and supply delivery and installation

+ Determining the needs for non-standard Network connected PCs and providing the equipment configuration needed.

+ Basic support for MAC devices, including security token updates and Network printing

+ Network port activation form the switched and reporting the port information to the Network team for port security activation

+ Receiving and helping asset management stocking the equipment and toner inventory

**Desired Qualifications (Education, Certifications, Experience, Skills)**

Salient CRGT is a leading provider of health, data analytics, cloud, agile software development, mobility, cyber security, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and training-to help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies.

If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit:to express interest in this position through the Salient CRGT Careers page.

Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.

**Connect With Us!**

Not ready to apply?for general consideration.

**Job ID** _2019-8064_

**LCAT** _Computer Technician 3_
Estimated annual salary


  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Salient CRGT


Company - Private


1001 to 5000 employees


$100M to $500M


Fairfax, VA


Information Technology


Brad Antle

Job Filters

Customer ServiceSalient CRGTSpokane, WA
**Job Description** Are you looking for a new and exciting career opportunity? Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams.As a Salient CRGT employee, you get to be...Read more
Information Technology Consultant IISalient CRGTWashington, DC
Information Technology Consultant II Information Technology Consultant II Job Location(s) US-DC-Washington Job ID 2018-7658 LCAT IT Consultant 4 Work Status Full-Time Regular Job Description In this role you will: Requires skilled, technically...Read more
Information Assurance SpecialistSalient CRGTWashington, DC
Information Assurance Specialist Information Assurance Specialist Job Location(s) US-DC-Washington Job ID 2019-8593 LCAT Cyber Security Associate 4 Work Status Full-Time Regular Job Description In this role you will: Provide Information Assurance support...Read more
Virtualization SpecialistSalient CRGTWashington, DC
Virtualization Specialist Virtualization Specialist Job Location(s) US-DC-Washington Job ID 2019-8747 LCAT Program Manager 1 Work Status Full-Time Regular Job Description 5 to 8 years experience with BS Degree VM Certified Professional preferred Proficient...Read more
Informatica AdministratorSalient CRGTWashington, DC
Informatica Administrator Informatica Administrator Job Location(s) US-DC-Washington Job ID 2018-7638 LCAT DW/BI Administrator 3 Work Status Full-Time Regular Job Description In this role you will: Requires skilled, technically knowledgeable, and...Read more

Closed Job Filters

IT Program ManagerSalient CRGTRockville, MD
IT Program Manager IT Program Manager Job Location(s) US-MD-Rockville Posted Date 2 months ago (2/9/2019 5:46 PM) Job ID 2019-8016 LCAT Program Manager 2a Company/Position Overview PositionRead more
Drupal Solutions ArchitectSalient CRGTBaltimore, MD
Drupal Solutions Architect Location Rockville, MD The Drupal Solutions Architect will work closely with Project Management and the client to define and prioritize functionality, execute Agile ScrumRead more
Big Data DeveloperSalient CRGTRockville, MD
Big Data Developer Big Data Developer Job Location(s) US-MD-Rockville Job ID 2019-8383 LCAT Software Programmer 4 Work Status Full-Time Regular Company/Position Overview In this role you willRead more
Business Analyst (Business Process Reengineer (BPR) Specialist - Business Analyst 4 Job Location(s) US-DC-Washington Job ID 2019-8879 LCAT Business Analyst 4 Work Status Full-Time Regular JobRead more
Salient CRGT seeks an experienced Configuration Management Associate for one of our well-known Federal clients: Veterans Affairs. In this role, you'll leverage your expert level CM skills,Read more
Similar jobs in the area
Are you looking for a fun and challenging environment? We are looking for a Tier 2 Help Desk Analyst to support one of our largest government project in Greenbelt, MD! Job Description: Support, resolve applications, systems, devices, access's and hardware...Read more
Help Desk AnalystDecisionOne CorporationWashington, DC
Technician will also assist will overflow Help Desk calls. 6 months of technical service desk experience preferred. Position will be based in the US Senate.Read more
Help Desk AnalystThe Red Hand Group LLCWashington Navy Yard, DC
Define help desk support procedures and processes. The Help Desk Analyst shall provide technical knowledge and customer service support for highly specialized…Read more
Help Desk AnalystNRL Federal Credit UnionAlexandria, VA
One to two years’ work experience in a help desk setting. This entry level Help Desk Analyst position provides customer support, service, and technical support…Read more
Drive on Your ScheduleUberWashington, DC
Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it’s totally flexible around your schedule. You decide when and how much you drive. What you need to know: Earn great money: The more you drive, the more you...Read more
Help Desk AnalystAttain, LLCMcLean, VA
Performs Help Desk duties as assigned and in conformance with standards and practices. Works with desk side engineers to define and document problems and…Read more
What is Lyft? Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be your own boss while earning extra money. Apply to drive...Read more
Help Desk AnalystCALIBRE Systems, Inc.Fort Belvoir, VA
CALIBRE, an employee-owned Management Consulting and Digital Transformation Company, is seeking a Help Desk Analyst who will support the USAFMSA (United States…Read more
Summary: This position provides technical support and services to ProSol by responding to requests for assistance from users, franchisees and customers. Primarily responsible for managing the service desk queues and ensuring that we are meeting SLAs and...Read more
Help Desk AnalystKapstone Technologies, Inc.Herndon, VA
Perform duties as Tier 2 Help Desk Analyst . Significant experience in Help Desk environments. Four years minimum help desk experience providing applications…Read more
DescriptionTechnical SupportRichmond, VA8 Months candidates must complete a background check upon offer*Job Description Provide application support and issue identification for systems supported by the Talent Acquisition Operations team. Monitor and...Read more
Title: Service Desk Analyst Location: National Harbor Maryland Length : Contract to HIRE Perks : Free parking with easy access to several restaurants along the water Culture : Fast-paced and energetic in a positive, team-based environment Clearance : EOD...Read more

Similar jobs

Ref ID: 04510-9502122363 Classification: IT Support Specialist Compensation: $26.74 to $29.41 hourly Reporting directly to the Network Director, the iIT Support Specialist will be responsible for administering computer, network and telecommunications...Read more
IT Support Specialist Add to Apply List Washington, DC 165 IT User Support Our client has an opening for an IT Support Specialist in the Washington, DC office. The IT Support Specialist is responsible for providing exceptional customer service and support...Read more
Help DeskApex SystemsWashington, DC
Title: Technical Support Location: Pentagon Supporting: Army CCSA Clearance: must be eligible to acquire/maintain Interim TS Clearance Certifications: CompTIA Sec+ Pay: 60k Essential Functions: Provide continuous coverage to the User Support Center (USC...Read more
Helpdesk AnalystMSC LLCRockville, MD
Overview Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. We have a distinguished history of supporting the National Institutes of...Read more
Reports to : HelpDesk Supervisor Status : Non-Exempt Help Desk Analyst Information Technology Services (ITS) Summary Responsible for providing technical assistance and support related to firm computer systems, hardware, software, and remote access. Duties...Read more
Desktop SupportKforce TechnologyBethesda, MD
RESPONSIBILITIES: Kforce has a client in Bethesda, Maryland (MD)seeking a Desktop Support Associate. Responsibilities include: Performs as a technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining enterprise...Read more
Position Details: Industry : IT Solutions Work Location : McLean, VA Job Title : IT Engineer Duration : 6-12 months (Possible Extensions) Job Descriptions Basic Qualifications • Bachelor's Degree in Business, Information Systems or equivalent military...Read more
Ref ID: 04510-0011030175 Classification: Desktop Support Analyst Compensation: $65000.00 to $78000.00 yearly Our client, an IT Services and Solutions Company, is looking for an IT Support Specialist for their Professional Services Team! Are you motivated...Read more
Ref ID: 04510-0010748124 Classification: Help Desk Analyst II Compensation: $55000.00 to $75000.00 yearly Overview: Our client, a Washington DC Law Firm, is looking to bring on a Help Desk Analyst to handle on-site technical support duties. The ideal...Read more
Owned Stations & Affiliate Relations Responsibilities: This role is part of the Technology & Operations team at NBC4/T44 focused on systems administration, support and upgrades of large scale IT centric technologies within Media. This role is part of a...Read more