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Consumer Sales Manager job

Generac Power Systems jobs

Company

Salary

Skills

Company Description

Generac Power Systems, which was established in 1959 and is currently the #1 producer of home backup generators, was the first to build inexpensive home standby generators, as well as the first engine built particularly for the rigors of generator operation. Generac offers the most comprehensive line of power equipment in the industry, including portable, residential, commercial, and industrial generators. Their Generac Mobile product range consists of a variety of portable generators. Their Mobile series are of high-quality light towers, trailer-mounted mobile generators, and combination systems are developed and manufactured for a wide range of industries and extreme conditions. Generac was also the first to introduce the domestic power washer, giving households the ability to clean. Generac now offers a complete array of cutting-edge, virtual and toughest commercial environments with leading power products.

Job Description

  • Consumer Sales ManagerJob Locations US-WI-WaukeshaJob ID 2019-16162# of Openings 1Posted Date 1 month ago(5/20/2019 10:34 PM)Category MKTG - Marketing
  • Overview

    Generac Power Systems – Work with the leader in the power industry! Our office in Waukesha, WI is seeking a Consumer Sales Manager.

    The Consumer Sales Manager leads and manages the operations of the internal and external contact centers through monitoring individual metrics and performance goals to ensure optimum communication, team work and goal achievement. This role champions exceptional service, ensuring that every contact is treated as an opportunity for superior sales and service. This position plays a key role in the motivation and development of the team and is instrumental in creating and maintaining best practices. This role is responsible for managing daily work volume, daily metrics reporting and ensuring goals are met. This person is also highly involved in the planning and execution of sales enablement tools for our lead generation efforts.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Monitors, manages, and reports out on service levels and key performance metrics as need to meet workload fluctuations, service needs, and contact center performance
    • Evaluate available workforce resources to optimize both short and long term staffing plans in multiple locations
    • Develop and implement highly complex process maps for phone, chat, web and sales enablement tools
    • Handles escalated calls and monitors call quality of team to ensure compliance and a positive customer experience.
    • Create and maintain best practices for the team as well as develop and improve processes.
    • Ensure in-home consultation and close rate goals are accomplished
    • Participate in process development for future marketing campaigns
    • Execute and support infomercial campaigns, to include identifying appropriate staffing levels, developing processes and training all contact centers
    • Collaborates with relevant leadership to develop and prioritize value-creating tools and resources
    • Designs and directs the work of the team. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary.
    • Facilitate proper on-boarding for new contact centers regarding company programs, tools, processes, and programs
    • Support promotional and follow-up campaigns by directing team as appropriate
    • Implement sales approach and drive consistency across subscription business
    Qualifications

    MINIMUM QUALIFICATIONS:

    • Bachelor’s Degree in Business or equivalent experience
    • 5 years of experience in Sales or Customer Support leadership role;

    PREFERRED QUALIFICATIONS:

    • Previous work experience in a call center environment and managing a complex phone system

    PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel -20%

    Application FAQs

    Software Powered by iCIMS

    Estimated annual salary
    $79,884
    average
    Minimum
    $46,952
    Maximum
    $156,586

    TASKS

    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Provide staff with assistance in performing difficult or complicated duties.
    • Monitor sales staff performance to ensure that goals are met.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    Generac Power Systems

    Type

    Company - Public

    Size

    Large

    Revenue

    $1B to 2B

    Location

    Multiple locations

    Founded

    1959

    CEO

    Aaron Jagdfeld

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