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Salary and Benefits

Contact Center Specialist
$36K-$44K / yr. (est.)
$37K
$40,838 / year
$45K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Contact Center Specialist

What does a Contact Center Specialist do?

As Contact Centre Specialists, we administer and resolve all customer inquiries for various call center products and services, manage all communication with the center in both verbal and written forms, and respond to all incoming telephone queries received from customers in a timely and professional manner. The Contact Centre Specialists administer various call center tools, provide the required training, document all customer problems, and review corrections precisely. We document all customer contacts, monitor data, and maintain records for the same database and servicing system. We evaluate all customer issues, prepare the update for computer tools and resources, modify procedures and activities in line with the communications, manage and perform all database functions like photocopying, typing, filing, sending faxes.

Core tasks:

  • embark on continuous training and back up support to teammates
  • provide training and guidance to staff of organization as required
  • participate in management and training in the center
  • sustain a professional relationship with the customer, co-workers, management, consultants, and vendors

Insights

How Many Years of Experience Do Professionals Need Before Becoming Contact Center Specialist?
On average, people work 5-7 years in other positions prior to becoming a Contact Center Specialist.
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Contact Center SpecialistPhoenix, AZ - A year ago
🤔 I guess it's because no one willingly starts their career as a contact center specialist
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Contact Center SpecialistPhiladelphia, PA - A year ago
As a former contact center specialist myself, I can tell you that this job requires various skillsets, so prior experience in different fields can be valuable! 💪
How Long Do Contact Center Specialist Employees Typically Stay in Their Roles?
On average, Contact Center Specialists works in this position for 3-5 years across multiple employers.
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Director, Human ResourcesHouston, TX - A year ago
As the HR Director, I understand that turnover is a concern, but we also need to focus on hiring individuals who are a good fit for the role and the company culture.
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Senior Systems AnalystSeattle, WA - A year ago
Turnover in any field is to be expected, and as a Senior Systems Analyst, I believe the focus should be on providing enough resources and training to retain employees.
What Is the Job Hopper Score for Contact Center Specialist Employees?
Steady employment history in Contact Center Specialist, with a tendency to stay with one company for extended periods of time.
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Sales ManagerHouston, TX - A year ago
Is it because they are lacking skills or just too afraid to move on and challenge themselves?
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IT TechnicianMiami, FL - A year ago
😡 It's frustrating that some people are okay with staying in one place forever. Makes it hard to hire young talents!

Career path

Path to job

Discover a Contact Center Specialist's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Contact Center Specialist typically studied at.
Arizona State University-Tempe
DeVry University-Arizona

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Contact Center Specialist Employees?
Gender ratio in Contact Center Specialist position: 0.530306748466258 Male and 0.469693251533742 Female. Age ratio in Contact Center Specialist position: 16-20: 16%, 21-30: 63%, 31-40: 13%, 41-50: 6%, 51-60: 2%, 60+: 0%. Contact Center Specialist position is predominantly male (53.0%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Contact Center SpecialistMiami, FL - A year ago
this age distribution is disappointing. why are there so few older adults in this role?
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Contact Center SpecialistNew York City, NY - A year ago
smh, only 16% of contact center specialists are 16-20 years old. young people need more opportunities!

Workplaces

Who Are the Top Employers for Contact Center Specialist?
Top employers of Contact Center Specialist position: Citizens Bank, Digital FCU, First Data. People who work in Contact Center Specialist position most typically go on to work for the Citizens Bank.
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Contact Center SpecialistHouston, TX - A year ago
Citizens Bank may be the top employer for Contact Center Specialists, but that doesn't mean they're great. It's all about the corporate agenda!
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Contact Center SpecialistBoston, MA - A year ago
🙄 All this arguing about employers when what really matters is how we are treated as Contact Center Specialists. We deserve respect and fair treatment!
Citizens Bank
Digital FCU
First Data
What Industries Does Contact Center Specialist Typically Have Experience In?
Industry Background: The most typical industries of Contact Center Specialist: Finance & Insurance, Education, Health Care, Information Technology, Retail. Contact Center Specialist employees most likely come from a Finance & Insurance industry background.
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Contact Center SpecialistHouston, TX - A year ago
Y'all, being a Contact Center Specialist in the tech industry is like solving puzzles all day. It's exciting and challenging, definitely not for the faint-hearted. 🔍
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Contact Center SpecialistMiami, FL - A year ago
Listen up, folks! Working as a Contact Center Specialist in retail is like being constantly bombarded with complaints and unreasonable demands. I am so over it. 😤

Find your job as Contact Center Specialist

Discussion about Contact Center Specialist

Want to know more about Contact Center Specialist position?
Share your thoughts and ideas about Contact Center Specialist position with others in our community.
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Do a lot of women work as a Contact Center Specialist?
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Liam Brown4 years ago
45% are women in this profession.
What is the most common age of a Contact Center Specialist?
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Benjamin Gardner4 years ago
The typical age is 27.
Is a Contact Center Specialist considered to be a junior profession?
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Isabella Holmes4 years ago
You probably need around 6 years to work as a Contact Center Specialist
Which industries should a Contact Center Specialist consider working in?
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Isabella Holmes4 years ago
Finance & Insurance is the most probable for a Contact Center Specialist to work in.
Is a degree needed to work as a Contact Center Specialist?
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Benjamin Gardner4 years ago
No higher education could not hurt if you want to be a Contact Center Specialist
Where are you working as a Contact Center Specialist?
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Benjamin Gardner4 years ago
If you are a Contact Center Specialist you should definitely apply for Citizens Bank, Digital FCU, First Data, University of Phoenix and UPMC
How long do you usually work as a Contact Center Specialist before changing to another position?
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Sophie Hayes4 years ago
You should work for 4 years before considering changing to another role.
Is it frequent for people to switch companies and still work as a Contact Center Specialist?
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Liam Brown4 years ago
For a typical Contact Center Specialist changing companies is pretty rare.
What do people usually work as before switching to Contact Center Specialist?
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Sophie Hayes4 years ago
Most people come from Customer Service Representative, Administrative Assistant or Teller roles
If I’m working as a Contact Center Specialist, what next position could I have?
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Benjamin Gardner4 years ago
Customer Service Representative or Contact Center Supervisor are good next steps for a Contact Center Specialist
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