As Contact Centre Specialists, we administer and resolve all customer inquiries for various call center products and services, manage all communication with the center in both verbal and written forms, and respond to all incoming telephone queries received from customers in a timely and professional manner. The Contact Centre Specialists administer various call center tools, provide the required training, document all customer problems, and review corrections precisely. We document all customer contacts, monitor data, and maintain records for the same database and servicing system. We evaluate all customer issues, prepare the update for computer tools and resources, modify procedures and activities in line with the communications, manage and perform all database functions like photocopying, typing, filing, sending faxes.
Core tasks:
- embark on continuous training and back up support to teammates
- provide training and guidance to staff of organization as required
- participate in management and training in the center
- sustain a professional relationship with the customer, co-workers, management, consultants, and vendors