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Salary and Benefits

Contact Representative
$37K-$45K / yr. (est.)
$38K
$41,667 / year
$46K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Contact Representative

What does a Contact Representative do?

As Customer Representatives, we are responsible for answering customers' calls, live chats, and emails about our products, after-sales calls, as well as taking orders and troubleshooting customer issues. we serve as the primary contact with our customers acting as an advocate for their needs, seeking best-fit solutions with a personal touch. Additionally, we are responsible for managing customer satisfaction by providing exemplary proactive and reactive communication. We work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements. We escalate issues to appropriate parties, as necessary, to ensure proper resolution.

Core tasks:

  • provide an outstanding customer experience in each interaction
  • communicate directly with our customers in compliance with the company guidelines via chat, emails and phone calls and other forms of correspondence
  • demonstrate a customer-centric mindset
  • provide general information on a wide array of our floor covering products
  • process orders directly through live chat, phone, and email
  • provide order status information and shipping information like tracking orders.
  • answer and resolve customer complaints with patience and empathy
  • process finance requests including processing refund queries, invoice/statement queries

Insights

How Many Years of Experience Do Professionals Need Before Becoming Contact Representative?
On average, people work 5-7 years in other positions prior to becoming a Contact Representative.
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Contact RepresentativeHouston, TX - 11 months ago
I don't believe that statistic. This job sucks so much, nobody would willingly spend that long working it. 🤬
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Contact RepresentativePhoenix, AZ - 11 months ago
Is working for 5-7 years in other positions essential for becoming a Contact Representative? I hope not, because I'm ready to get out of here!
How Long Do Contact Representative Employees Typically Stay in Their Roles?
On average, Contact Representatives works in this position for 3-5 years across multiple employers.
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Call Center SupervisorDallas, TX - 11 months ago
Wow, just a few years? I've been overseeing contact representatives in the call center for a decade, and trust me, it's no walk in the park!
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HR SpecialistMiami, FL - 11 months ago
Well, well, contact representatives sure love to complain. Maybe if they had the skills to move up the ladder like us HR specialists, they wouldn't be stuck!
What Is the Job Hopper Score for Contact Representative Employees?
Moderate job changes in Contact Representative, showing some career movement without excessive turnover.
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Customer Service SupervisorHouston, TX - 11 months ago
🙄 It's understandable to want career growth, but constant job changes can lead to an unstable work environment for Contact Representative teams.
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Administrative AssistantMiami, FL - 11 months ago
contact representatives constantly job hopping 😤 shows a lack of commitment, makes hiring new reps like trying to catch water.

Career path

Path to job

Discover a Contact Representative's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Contact Representative typically studied at.
Arizona State University-Tempe
Community College of the Air Force

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Contact Representative Employees?
Gender ratio in Contact Representative position: 0.519688187087747 Male and 0.480311812912253 Female. Age ratio in Contact Representative position: 16-20: 19%, 21-30: 61%, 31-40: 11%, 41-50: 5%, 51-60: 3%, 60+: 1%. Contact Representative position is predominantly male (52.0%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Contact RepresentativePhoenix, AZ - 11 months ago
why are you complaining? It's a job for everyone and young people are more tech-savvy, that's why they dominate! 😒
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Contact RepresentativeSan Diego, CA - 11 months ago
yeah, it's not ideal but it's the reality. Maybe older folks don't have the same level of communication skills needed for this role. 🤷

Workplaces

Who Are the Top Employers for Contact Representative?
Top employers of Contact Representative position: Internal Revenue Service, Social Security Administration, U.S. Department of the Treasury. People who work in Contact Representative position most typically go on to work for the Internal Revenue Service.
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Contact RepresentativeDallas, TX - 11 months ago
The Social Security Administration deals with people's livelihoods. Your naive comment just shows your ignorance!
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Contact RepresentativePhoenix, AZ - 11 months ago
The U.S. Department of the Treasury plays a vital role in ensuring strong economic foundations. Don't diminish their significance!
Internal Revenue Service
Social Security Administration
U.S. Department of the Treasury
What Industries Does Contact Representative Typically Have Experience In?
Industry Background: The most typical industries of Contact Representative: Public Administration, Education, Finance & Insurance, Professional / Scientific / Technical, Retail. Contact Representative employees most likely come from a Public Administration industry background.
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Contact RepresentativeHouston, TX - 11 months ago
I completely understand the struggle you all face, but being a Contact Representative in the public administration industry takes a toll on your mental health. ?
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Contact RepresentativeAtlanta, GA - 11 months ago
Y'all have legitimate concerns, but as a Contact Representative in the professional/technical industry, I thrive in a fast-paced environment. Bring it on! ?

Find your job as Contact Representative

Discussion about Contact Representative

Want to know more about Contact Representative position?
Share your thoughts and ideas about Contact Representative position with others in our community.
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What is the women/men ratio in the job of Contact Representative?
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Sophie Hayes3 years ago
This is a well balanced profession, about half of the people are women.
What is the most common age of a Contact Representative?
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Isabella Holmes3 years ago
The typical age is 27 for a Contact Representative.
Do I need a lot of experience to be a Contact Representative?
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Isabella Holmes3 years ago
On average, people have 6 years of experience when they start working as a Contact Representative
Which industries are highly likely to employ a Contact Representative?
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Benjamin Gardner3 years ago
Most typically work in the Retail industry.
Is a higher education needed as a Contact Representative?
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Isabella Holmes3 years ago
No higher education is the typical for a Contact Representative
Which company is likely to have openings for Contact Representative positions?
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Sophie Hayes3 years ago
Working as a Contact Representative it might be a good next step to work for Internal Revenue Service, Social Security Administration, U.S. Department of the Treasury, US Department of Veterans Affairs and U.S. House of Representatives
How long do you usually work as a Contact Representative before changing to another position?
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Liam Brown3 years ago
A Contact Representative typically moves on after 4 years
Is it frequent for people to switch companies and still work as a Contact Representative?
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Sophie Hayes3 years ago
The job hopper score is medium for a Contact Representative.
What occupations do people usually work in before becoming a Contact Representative?
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Sophie Hayes3 years ago
Most people come from Customer Service Representative, Administrative Assistant or Sales Associate roles
Working as a Contact Representative what job titles should I consider to switch to?
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Sophie Hayes3 years ago
Working as Contact Representative consider Customer Service Representative or Administrative Assistant as a next step in your career.
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Disclaimer

informationLENSA generates certain information provided on this website by compiling and analyzing publicly available data and data from employees/former employees. All company names are the registered trademarks of their original owners. The use of any trade name or trademark does not imply any association with the third-party company. None of the information provided is endorsed in any way by any of the companies mentioned. We do not guarantee the accuracy, currency, or suitability of this information (including regarding demographics or salary estimate) and you are responsible for how you use it. ALL INFORMATION IS PROVIDED “AS IS” AND “WITH ALL FAULTS”. We are not responsible for nor endorse third party content on our website. If you notice any inaccurate information or information you think is proprietary you can email us at [email protected]. See our Terms and Conditions and Community Guidelines for more information.