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HUB InternationalSalt Lake City, UT
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Csr - HUB International HUB Jobs - CSR in Salt Lake City, Utah, United States

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Hub International CSR in Salt Lake City, Utah

TheCustomer Service Representative (CSR)role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain existing accounts in the trucking and transportation field.


* Manages a book of new and renewal insurance business

* Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

* Provides support to Producers in obtaining, maintaining, and expanding business

* May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

* Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts

* Acquires understanding of clients insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval

* Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues

* Responsible for overall retention of accounts in assigned book of business

* Manages, organizes, and conducts client meetings when necessary

* Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems

* Prepares reports for management as required.

* Supports, mentors, and trains lower level Assistant CSRs, as necessary

* Attends industry related continuing education training and courses


* Requisite insurance license

* A high school diploma required; some college preferred

* Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members

* Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

* Ability and willingness to utilize companys computer system and software

* Strong typing skills with an ability to compose clear and concise letters

* Ability to understand policy forms and coverage descriptions

* Organizational skills required

* Willingness to attend educational classes desired

* High attention to detail essential


Location: United States, Utah, Salt Lake City

Required Education: High school or equivalent

Required Experience: 2-5 years

Required Travel: No travel required

Date published: 28-May-2018

Department: Account Management & Service

Ref#: P724_20180522

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veterans status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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Estimated annual salary


  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

HUB International


Company - Private




$1B to 2B


Chicago, IL






Martin P. Hughes

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