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CSR needed job

ComcentricBristol, TN
Comcentric jobs

Company

Salary

Skills

Job Description

We are looking for an experienced Customer Service Representative to join our team for a 6-month contract opportunity (with the likelihood of extending or converting to fulltime employment) in Bristol, TN.

Description:

  • Billing and work-delivery systems
  • Support internal and external customers- ensuring complete customer satisfaction
  • Shift: 11:30am-8pm must be able to work overtime!
  • Minimum qualifications:

  • 2+ years of call center/ customer service experience
  • Must be able to pass a Federal Background Test and Drug Test
  • If qualified, interested and available (or know of somebody who is), please reply with an updated resume and rate for immediate consideration to kellyjo.kiess@comcentric.com.

    -Sorry no sponsorship available for this role. Must be US Citizen or Green Card Holder.

    Kelly Jo Kiess
    Recruiter
    Comcentric Inc.
    kellyjo.kiess@comcentric.com
    (720) 370-2754

    Estimated annual salary
    $25,402
    average
    Minimum
    $18,144
    Maximum
    $43,602

    TASKS

    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    Comcentric

    Type

    Company - Private

    Size

    51-200

    Revenue

    $5M to $10M

    Location

    Multiple locations

    Industry

    Computer/Internet

    Founded

    2003

    CEO

    CEO

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