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CSR needed job

ComcentricBristol, TN
Comcentric jobs




Job Description

We are looking for an experienced Customer Service Representative to join our team for a 6-month contract opportunity (with the likelihood of extending or converting to fulltime employment) in Bristol, TN.


  • Billing and work-delivery systems
  • Support internal and external customers- ensuring complete customer satisfaction
  • Shift: 11:30am-8pm must be able to work overtime!
  • Minimum qualifications:

  • 2+ years of call center/ customer service experience
  • Must be able to pass a Federal Background Test and Drug Test
  • If qualified, interested and available (or know of somebody who is), please reply with an updated resume and rate for immediate consideration to kellyjo.kiess@comcentric.com.

    -Sorry no sponsorship available for this role. Must be US Citizen or Green Card Holder.

    Kelly Jo Kiess
    Comcentric Inc.
    (720) 370-2754

    Estimated annual salary


    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.


    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.



    Company - Private


    1 to 50 employees


    $5M to $10M


    Lone Tree, CO


    Information Technology



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