CUSTOMER ACCESS REPRESENTATIVE II job

Presbyterian Medical Services jobs

Company

Skills

Company Description

Presbyterian Medical Services was founded in 1901. They deliver health-related services and are on a mission to design and deliver quality accessible integrated health, education, and human services in response to identified community needs of people. They improve the health and lives of people. They are a non-profit organization that depends upon generous and compassionate people who support their work. They deliver different services like dental, primary care, childhood education, senior services, supported housing, and much more. The people who work there are committed and generous and they need more talented people to join them. They give various employee benefits like health and dental insurance and other financial benefits.

Job Description

CUSTOMER ACCESS REPRESENTATIVE II

JOB CATEGORY: ADMINISTRATION

POSITION SUMMARY: This position provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections.

REQUIREMENTS:

• High school diploma or general education degree (GED) required.

• One year formal training, education or experience in business office procedures required.

• Computer experience required; ability to work with Windows-based programs strongly preferred.

• Experience or training in customer service industry preferred.

• Experience in medical billing preferred.

• Bilingual Spanish / English or Navajo / English preferred.

ASSESSMENT REQUIREMENTS:

• Before submitting application, must complete WorkKeys skills assessments and achieve or exceed minimum scores as follows:
  • Workplace Documents: 4
  • Graphic Literacy: 3

    For information about WorkKeys - http://jobs.pmsnm.org/jobsapply/?q=jobsapply/pageWorkKeys

    CERTIFICATES, LICENSES, REGISTRATIONS:

    • If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.

    SCREENING REQUIREMENTS:

    This position requires successful completion of an initial post-offer of employment:

    • According to PMS Human Resources Policy 205.006, “Healthcare Personnel Testing & Immunization Requirements,” this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee’s PMS health center. Influenza vaccines will be required according to dates set by the CDC and NMDOH.

    • If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check prior to providing these services.

    • If assigned to the San Juan County Adolescent Residential Treatment Center (RTC), must successfully complete a pre-employment Criminal Records Check.

    EOE/AA/M/F/SO/Vet/Disability

TASKS

  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.
  • Review data obtained from interview for completeness and accuracy.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Presbyterian Medical Services

Type

Nonprofit

Size

Large

Location

3908 OsageSanta Fe, NM, 87505

Industry

Head Start Center, Except in Conjunction With School

Founded

1969

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