Customer Account Representative job description and career path

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Salary and Benefits

Customer Account Representative

$34K-$41K / yr. (est.)

$34K

$37,988 / year

$42K

Average base salary

The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Account Representative

What does a Customer Account Representative do?

Woman in black long sleeves explaining the services on a customer

As Customer Account Representatives, we treat customer complaints and queries of assigned clients, upsell products and services. We approach new customers, collaborate with account managers, submit reports to upper management, address customer concerns, and contact prospects to expand your account portfolio. The Customer Account Representatives foster relationships with clients, grow our business, be the primary contact of the assigned customer, negotiate contracts, handle paperwork, and follow up after closing a sale to ensure client satisfaction.

Core tasks:

approach prospective clients through cold-calling, email, and other means to meet sales targets
issue reports on sales activity, accounts status, and possible issues
respond timely to customer queries and complaints to find solutions and defuse tension
strengthen the relationship with clients and help grow our business

Insights

Professional Growth

How Many Years of Experience Do Professionals Need Before Becoming Customer Account Representative?

On average, people work 3-5 years in other positions prior to becoming a Customer Account Representative.

Customer Account RepresentativePhoenix, AZ - A year ago

💯 Look, some people change career paths to find their passion. If being a Customer Account Representative is what they want, who are we to question it?

Customer Account RepresentativeSan Francisco, CA - A year ago

🙏 We shouldn't belittle any job. Everyone's career journey is unique, and every position has its value and purpose. Let's respect each other's choices.

Professional Growth

How Long Do Customer Account Representative Employees Typically Stay in Their Roles?

On average, Customer Account Representatives works in this position for 3-5 years across multiple employers.

HR CoordinatorChicago, IL - A year ago

As an HR Coordinator, I can see why Customer Account Representatives may change jobs frequently. It often involves extensive client interactions and can lead to burnout and high turnover rates.

Marketing AssistantMiami, FL - A year ago

imho, I feel like 3-5 years in this job is a pretty standard tenure, especially if the Customer Account Representative is focused on building strong client relationships and wants to grow within the organization! 🚀

Professional Growth

What Is the Job Hopper Score for Customer Account Representative Employees?

Moderate job changes in Customer Account Representative, showing some career movement without excessive turnover.

IT SpecialistNew York City, NY - A year ago

i don't see the problem with moderate job changes 🤔 It keeps things fresh and prevents stagnation, allowing Customer Account Representatives to bring new insights to the table.

Financial AnalystMiami, FL - A year ago

I believe the focus should be on job performance and the ability to adapt, rather than the number of job changes. The infographic looks spot-on to me.

Career path

Path to job

Path after job

Community

Demographics

Culture & Values

What Is the Age and Gender Ratio of Customer Account Representative Employees?

Gender ratio in Customer Account Representative position: 0.512713048337524 Male and 0.487286951662476 Female. Age ratio in Customer Account Representative position: 16-20: 11%, 21-30: 73%, 31-40: 11%, 41-50: 3%, 51-60: 2%, 60+: 0%. Customer Account Representative position is predominantly male (51.3%) with the largest age group being 21-30 years old, followed by 31-40 years old.

Customer Account RepresentativePhoenix, AZ - A year ago

Haha! Looks like I'm in the age group that barely exists in this occupation. I'm feeling rare! 👀

Customer Account RepresentativeSan Francisco, CA - A year ago

I can't help but feel annoyed that my gender and age group dominate this field. Where's the inclusivity? 🙄

Workplaces

Professional Growth

Who Are the Top Employers for Customer Account Representative?

Top employers of Customer Account Representative position: 3M, Allied Electronics, American Honda Finance. People who work in Customer Account Representative position most typically go on to work for the 3M.

Customer Account RepresentativeNew York City, NY - A year ago

Damn, working for 3M would be amazing. Their innovation and forward-thinking approach make them a highly sought-after employer.

Customer Account RepresentativeMiami, FL - A year ago

Why does everyone hate on Allied Electronics? They are one of the leading employers in the industry, and they provide great opportunities!

Allied Electronics

American Honda Finance

Professional Growth

What Industries Does Customer Account Representative Typically Have Experience In?

Industry Background: The most typical industries of Customer Account Representative: Manufacturing, Finance & Insurance, Real Estate / Rental / Leasing, Information Technology, Retail. Customer Account Representative employees most likely come from a Manufacturing industry background.

Customer Account RepresentativeNew York City, NY - A year ago

😡 I can't believe some of you are disrespecting our job. Without us, the company would lose valuable clients!

Customer Account RepresentativeMiami, FL - A year ago

Lol where's the excitement in this job? I prefer fast-paced environments, not dealing with customers who always think they're right. 😒

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Discussion about Customer Account Representative

Want to know more about Customer Account Representative position?

Share your thoughts and ideas about Customer Account Representative position with others in our community.

Is Customer Account Representative a female or male dominated profession?

Liam Brown4 years ago

The women/men ratio is well balanced.

What is the most common age of a Customer Account Representative?

Benjamin Gardner4 years ago

The typical age is 26 for a Customer Account Representative.

How many years of experience do you usually have as a Customer Account Representative?

Liam Brown4 years ago

You should work for 4 years on average to become a Customer Account Representative.

Which industries are highly likely to employ a Customer Account Representative?

Sophie Hayes4 years ago

Real Estate / Rental / Leasing employs the most.

Do I need a degree to work as a Customer Account Representative?

Benjamin Gardner4 years ago

Most people have No higher education

Which company employs the most people in the Customer Account Representative role?

Isabella Holmes4 years ago

Working as a Customer Account Representative it might be a good next step to work for 3M, Allied Electronics, American Honda Finance, GM Financial and Rent-A-Center

How long do you usually work as a Customer Account Representative before changing to another position?

Liam Brown4 years ago

You should work for 4 years before considering changing to another role.

Is it frequent for people to switch companies and still work as a Customer Account Representative?

Liam Brown4 years ago

The job hopper score is medium for a Customer Account Representative.

What jobs do people work in before becoming a Customer Account Representative?

Sophie Hayes4 years ago

A Customer Account Representative probably worked as Customer Service Representative, Administrative Assistant or Sales Associate before

What are the typical next steps for someone working as a Customer Account Representative?

Sophie Hayes4 years ago

Customer Service Representative, Account Manager or Sales Representative can be a good next step

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Disclaimer

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Customer Account Representative

Salary and Benefits

About Customer Account Representative

Insights

Professional Growth

Professional Growth

Professional Growth

Career path

Path to job

Prior positions

Fields of study

Top educational institutions

Path after job

Subsequent positions

Community

Demographics

Culture & Values

Workplaces

Professional Growth

Professional Growth

Find your job as Customer Account Representative

Discussion about Customer Account Representative

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