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Customer Care Manager job

Company

Skills

Benefits

Job Description

Are you looking for a home care job where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’s where you can shine. We are proud to offer you the opportunity to pursue your passion at your own level, on a flexible schedule, and with the recognition and benefits you need. Come work for us and see how BrightStar Care employees uphold A Higher Standard.

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including: 

  • Medical Insurance

  • Mileage Reimbursement for clinical / administrative positions  

  • Generous Paid Time-Off Plans

  • Free Training

  • Limited/Discounted OR Free Legal Services

  • Limited/Discounted OR Free Financial Advice Services

  • Gas cards

  • Part of a team with RN Oversight

  • 13 week performance bonus

  • Employee referral bonus

  • OnCall bonus

  • Home Health or Facility shifts available

  • Travel time reimbursement

  • Enterprise Champion for Quality 6 YEARS RUNNING!

  • Mobile shift access

  • Weekly pay w/ direct deposit

  • National company with over 300+ locations

  • We promote from within

  • Nurse and Employee of the month

  • HomeCare Pulse Employer of Choice

  • Weekly pay via direct deposit

  • Variety of in-home and assisted living assignments, procedures, and treatments

  • Mobile time tracking and care notes, employees can easily clock in and out for work right from a mobile device. Online or offline

  • Over 95% of BrightStar locations are Joint Commission accredited or in process!

 We strongly live our value of a work-life balance by providing our employees with the following:

  • We offer flexible work schedules on a variety of assignments, procedures, and treatments

  • Weekend and evening opportunities, in-home and facility based

  • National opportunities with over 300 locations in US

Responsibilities

  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.

  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. 

  • Billing and coding management 

  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies

  • Assists in the development of organization goals and agency performance improvement activities

  • Administers agency policies and procedures

  • Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care

  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing

  • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities

  • Assures proper maintenance of clinical records in compliance with local, state and federal laws

  • Assures compliance with all local, state and federal laws

Requirements

  • High School Diploma required

  • Flexibility and good time management skills A MUST

  • Preferred 2 years’ of management experience and/or managing customer service

  • Excellent organization, planning, and project management skills.

  • Valid driver’s license; valid state required proof of auto insurance.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

TASKS

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Health InsuranceWeekly Pay
Employee Discount
Performance Bonus

Job Filters

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Closed Job Filters

State Tested Nurse Aide (STNA) - HomecareBrightStar Care of Centerville/Warren CountyNew York City, NY
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State Tested Nurse Aide (STNA) - HomecareBrightStar Care of Centerville/Warren CountyMontgomery County, OH
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Customer Care ManagerBrightStar Care of Centerville/Warren CountyCenterville, OH
Are you looking for a home care job where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’s where you can shine. WeRead more
LPN wanted for Customer Care Manager positionBrightStar Care of Centerville/Warren CountyCenterville, OH
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Come work for BrightStar Care, a company that believes in serving with passion and doing the right thing. The Infusion Nurse is responsible for providing home health clinical services.  TheRead more
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