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Customer Care Manager

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Salary and Benefits

Customer Care Manager
$47K-$57K / yr. (est.)
$47K
$52,241 / year
$57K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Care Manager

What does a Customer Care Manager do?
Boss talking to employees
Man and women working in a call center office

Customer Care Managers oversee the activities of the customer service team, ensuring they deliver high-quality service to meet customer needs. They design and implement customer service strategies, policies, and procedures to improve overall customer satisfaction. These professionals also handle complex and escalated customer complaints or service issues. Analyzing customer service metrics and feedback is part of their role to identify trends and areas for improvement. Customer Care Managers often train, mentor, and evaluate customer service representatives to maintain a skilled and effective team.

Core tasks:

  • Designing and implementing customer service policies and procedures
  • Handling escalated customer complaints and service issues
  • Analyzing customer service metrics and feedback
  • Training and mentoring customer service representatives
  • Ensuring high-quality service delivery to meet customer needs

Insights

Professional Growth

How Many Years of Experience Do Professionals Need Before Becoming Customer Care Manager?
On average, people work 7+ years in other positions prior to becoming a Customer Care Manager.
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Customer Care ManagerNew York City, NY - A year ago
7 years is too long, it's outdated! 😡
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Customer Care ManagerSan Francisco, CA - A year ago
why not promote from within instead of wasting years elsewhere? 🤨

Professional Growth

How Long Do Customer Care Manager Employees Typically Stay in Their Roles?
On average, Customer Care Managers works in this position for 3-5 years across multiple employers.
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Call Center AgentHouston, TX - A year ago
👎 What a load of rubbish! I've seen Customer Care Managers change jobs every few months, especially those seeking better pay and work-life balance.
avatar-of-creator
Sales RepresentativeLos Angeles, CA - A year ago
As a Sales Representative, it makes sense that the average tenure is lower due to the high-pressure environment and constant dealing with customer complaints and conflicts.

Professional Growth

What Is the Job Hopper Score for Customer Care Manager Employees?
Moderate job changes in Customer Care Manager, showing some career movement without excessive turnover.
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Call Center SupervisorHouston, TX - A year ago
I've been a supervisor for a long time, and I can't help but notice how career progression in customer care isn't always straightforward.
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Customer Service RepresentativeMiami, FL - A year ago
it's frustrating to have limited growth opportunities in this field compare ot others. 😡

Career path

Path to job

Prior positions

How long does a Customer Care Manager work in this position across multiple employers?
16 %
Customer Service Manager
Avg. length of tenure:5 years
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13 %
Customer Service Representative
Avg. length of tenure:3 years
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Fields of study

Discover a Customer Care Manager's areas of knowledge sorted by their majors.

Top educational institutions

Explore the list of higher education institutions that a Customer Care Manager typically studied at.
Arizona State University-Tempe
Michigan State University

Path after job

Community

Demographics

Culture & Values

What Is the Age and Gender Ratio of Customer Care Manager Employees?
Gender ratio in Customer Care Manager position: 0.506314127861089 Male and 0.493685872138911 Female. Age ratio in Customer Care Manager position: 16-20: 7%, 21-30: 49%, 31-40: 28%, 41-50: 12%, 51-60: 4%, 60+: 0%. Customer Care Manager position is predominantly male (50.6%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Customer Care ManagerSan Francisco, CA - A year ago
where are the older, experienced folks in this profession? age discrimination? 😡
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Customer Care ManagerNew York City, NY - A year ago
this is illuminating. we need more diversity and equal opportunities in this field! 💪

Workplaces

Professional Growth

Who Are the Top Employers for Customer Care Manager?
Top employers of Customer Care Manager position: American Airlines, CenturyLink, Comcast. People who work in Customer Care Manager position most typically go on to work for the American Airlines.
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Customer Care ManagerPhoenix, AZ - A year ago
CenturyLink might not have the most exciting brand, but we take our customer service seriously. We aim to provide personalized support and resolve issues to keep our customers satisfied.
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Customer Care ManagerSan Francisco, CA - A year ago
Can't say I'm surprised to see Comcast on this list. Their customer service is a joke. You have better chances of winning the lottery than getting your problem resolved with them!
American Airlines
CenturyLink
Comcast

Professional Growth

What Industries Does Customer Care Manager Typically Have Experience In?
Industry Background: The most typical industries of Customer Care Manager: Information Technology, Manufacturing, Retail, Finance & Insurance, Transportation & Warehousing. Customer Care Manager employees most likely come from a Information Technology industry background.
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Customer Care ManagerHouston, TX - A year ago
Um, excuse me, but being a Customer Care Manager isn't just about answering calls and passive-aggressively apologizing. It requires skills most people don't appreciate. 😤
avatar-of-creator
Customer Care ManagerPhiladelphia, PA - A year ago
Guys, let's not forget the importance of empathy and patience that a Customer Care Manager needs. It's a tough job, but someone's got to do it! 💪

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Discussion about Customer Care Manager

Want to know more about Customer Care Manager position?
Share your thoughts and ideas about Customer Care Manager position with others in our community.
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What is the women/men ratio in the job of Customer Care Manager?
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Sophie Hayes3 years ago
This is a well balanced profession, about half of the people are women.
What is the typical age of people who work as a Customer Care Manager?
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Sophie Hayes3 years ago
The typical age is 31.
How much experience is typically required to work as a Customer Care Manager?
avatar-of-creator
Isabella Holmes3 years ago
7 years of experience is needed on average for a Customer Care Manager.
What industries does a Customer Care Manager typically work in?
avatar-of-creator
Isabella Holmes3 years ago
Information is the most frequent for a Customer Care Manager.
Is a higher education needed as a Customer Care Manager?
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Benjamin Gardner3 years ago
No higher education could not hurt if you want to be a Customer Care Manager
Where are you working as a Customer Care Manager?
avatar-of-creator
Isabella Holmes3 years ago
If you are a Customer Care Manager you should definitely apply for American Airlines, CenturyLink, Comcast, Level 3 Communications and PulteGroup
How many years of experience as a Customer Care Manager is needed in average to switch to another position?
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Isabella Holmes3 years ago
A Customer Care Manager typically moves on after 4 years
How likely is it for people working as a Customer Care Manager to switch companies still working as a Customer Care Manager?
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Sophie Hayes3 years ago
A typical Customer Care Manager might work for one or two companies.
From which job titles people come from to work as a Customer Care Manager?
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Isabella Holmes3 years ago
Typical prior positions for a Customer Care Manager are Customer Service Manager, Customer Service Representative or Customer Care Supervisor
What are the typical next steps for someone working as a Customer Care Manager?
avatar-of-creator
Benjamin Gardner3 years ago
Customer Service Manager, Project Manager or Director OF Customer Care can be a good next step
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