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CUSTOMER CARE REP job

Berry GlobalBowling Green, KY
Berry Global jobs

Company

Salary

Skills

Company Description

Berry Global is a Fortune 500 Manufacturing company committed to marketing of plastic package products. This company was initially started as a small hometown company headquartered in Evansville, Indiana. With a small beginning, today Berry Global expanded over 290 facilities across the globe employing 48,000 plus associates. The company has three core divisions comprising health and hygiene specialities, consumer packing, and engineered materials. Berry Global serves over 2,500 clients including McDonald's, Burger King, Gillette, Coca-Cola, Wal-Mart and Hershey Foods. Berry Global as a global organization, values the fact that everyone holds their individual identity, but joins together as one company. Berry Global is committed in building and shaping inclusive culture to ensure everyone feels welcome and connected. Berry Global offers its employees with development opportunities at all levels of the organization, from virtual programs to instructor-led training. Berry Global initiates and participates in business events that involve manufacturing partners to create private label and customized products.

Job Description

CUSTOMER CARE REP

  • Job ID: 7784

  • Functional Area: CUSTOMER SERVICE

  • Position Type: Full-Time Regular

  • Relocation Provided: No

  • Shift: 8 Hour Day

  • Location: BOWLING GREEN, KY (BOKY)

  • Education Required: High School Diploma

  • Experience Required: 3 - 5 Years

  • Hours of Work: Mon - Fri / 8 AM to 5 PM

  • Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2018 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.

    At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com

    PURPOSE:

    Under the direction of the Department Manager, the Customer Care Representative will interact with customers, internal and or external, to provide and process information in response to inquiries, concerns about request and product information as well as performs a variety of duties related to the Customer Care function. The Customer Care Representative maintains day-to-day operations and contact with customers, Sales Representatives, internal and external departments. The Customer Care Representative serves as an order entry person, problem solver and Berry Representative. Continually evaluates policies and procedures to determine new improved and streamlined approaches to better serve customers' needs.

    RESPONSIBILTIES:

  • Receives, processes, inputs and monitors customers web based, email and or faxed orders from receipt to invoicing while screening information for accuracy and completeness; prepares and forwards preliminary paperwork for special production orders.

  • Partner with sales and manufacturing to analyze customer requirements to develop and maintain customer-specific products.

  • Serve as an order entry person, contacts customer and or sales representative promptly with resolution to problems and or alternatives; manage customer releases and ensure delivery dates are met.

  • Maintains a professional relationship with internal and external departments for order completion.

  • Proactively manages customers finished goods inventory levels.

  • Prepares and forwards preliminary paperwork for special production orders.

  • Promotes a strong work ethic and displays a team player mentality.

  • Knowledgeable of product line, delivery times, and procedures.

  • Performs special projects as assigned by Department Manager.

  • QUALIFICATIONS:

  • 5 years customer care experience in a manufacturing or technical environment.

  • Proficient in Microsoft Excel

  • Ability to communicate clearly and professionally, both verbally and in writing.

  • EDI experience a plus

  • Typing 50-60 wpm; ability to use general office equipment.

  • Strong decision making and analytical skills.

  • Detail oriented, strong organizational and communication/listening skills.

  • Ability to maintain professionalism under stress

  • Estimated annual salary
    $23,699
    average
    Minimum
    $18,713
    Maximum
    $28,638

    TASKS

    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    KNOWLEDGE

    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Berry Global

    Type

    Company - Public

    Size

    Large

    Revenue

    $5B to $10B

    Location

    Bowling Green, KY, and others

    Founded

    1967

    CEO

    Tom Salmon

    Job Filters

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    MAINTENANCE LEVELBerry Global, IncWaxahachie, TX
    Overview: Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry...Read more
    Overview: Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry...Read more
    INJECTION MOLDING PROCESS TECHNICIANBerry Global, IncStreetsboro, OH
    Overview: Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry...Read more
    INSPECTOR/PACKERBerry Global, IncStreetsboro, OH
    Overview: Berry Global At Berry Global Group, Inc. (NYSE:BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities...Read more
    MAINTENANCE TECHNICIANBerry Global, IncStreetsboro, OH
    Overview: Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry...Read more

    Closed Job Filters

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    Application Security EngineerBerry GlobalFlorida, FL
    Basic Qualifications: Bachelor degree or commensurate work experience required. Bachelor degree in engineering, computer science or related field preferred. Minimum of two (2) years of work experienceRead more
    Application Security EngineerBerry GlobalSt. Petersburg, FL
    Basic Qualifications: Bachelor degree or commensurate work experience required. Bachelor degree in engineering, computer science or related field preferred. Minimum of two (2) years of work experienceRead more
    Application Security EngineerBerry GlobalSaint Petersburg, FL
    Basic Qualifications: Bachelor degree or commensurate work experience required. Bachelor degree in engineering, computer science or related field preferred. Minimum of two (2) years of work experienceRead more
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