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Customer Care Representative, Accounting Systems job

DeltekTampa, FL
Deltek jobs

Company

Salary

Skills

Job Description

Position Responsibilities Do you have an accounting background with amazing customer service skills? Are you looking for a non-traditional accounting role working with great clients? We have the job for you! Deltek is searching for a Customer Care Analyst who will provide quality accounting software support to clients using ComputerEase, construction accounting software. In this role you will work closely with an experienced team of Analysts based in offices across the country. You will provide support to our customers via telephone, e-mail, chat and the internet. Your days will be busy and challenging, and no day will be the same. The position is based at our new office near downtown Tampa. Qualifications What you need to be successful: Bachelors Degree in Accounting preferred or related experience Strong oral and written communication 2+ years customer service skills Software support experience in ComputerEase (or similar accounting software) is preferred, but not a must 2+ years accounting experience Successful history working in a team environment Refined problem solving skills Able to multi-task in a fast-paced environment Must have the ability to work independently and be self-motivated Proficiency with Microsoft Office applications Company Summary Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors and other project-based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration to research and identify opportunities, win new business, recruit and develop talent, optimize resources and streamline operations. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. For more information, visit www.deltek.com. Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Estimated annual salary
$32,672
average
Minimum
$24,853
Maximum
$36,126

TASKS

  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Deltek

Type

Company - Private

Size

Large

Revenue

$100M to $500M

Location

Multiple locations

Industry

Engineering/Architecture
Computer/Internet

Founded

1983

CEO

Michael Corkery

Job Filters

Position Responsibilities The Principal IT Business Systems Analyst s role is to plan, design, develop, and launch enterprise IT business application solutions and systems to support and improve operational business processes across the company. This...Read more
Assistant ControllerDeltek IncHerndon, VA
Position Responsibilities We are actively seeking an experienced Assistant Controller to take responsibility for general accounting and reporting globally, including oversight of global close and consolidation, accounting strategy, and related policies and...Read more
Position Responsibilities We are actively seeking an experienced Senior Project Manager to lead the execution of strategic business initiatives throughout our organization. This role will be focused on Strategic Business Initiatives and specifically...Read more
Position Responsibilities The Senior Marketing Automation Specialist will help to manage Deltek s marketing automation platform by designing, executing and monitoring programs and campaigns. A key focus of this role is to ensure that processes and programs...Read more
Principal Financial AnalystDeltek IncHerndon, VA
Position Responsibilities The Principal Financial Analyst position reports to the Director of Finance and will will play an important role in enhancing the level of financial support provided to the corporate FP&A team. Core responsibilities include...Read more

Closed Job Filters

Headquartered in Herndon, Virginia, with over 2,400 employees worldwide, Deltek is the leading global provider of enterprise software and information solutions for government contractors, professionalRead more
Position Responsibilities We are investing in growing our business and have plans in place to double our size in the next 4 years! As part of this, we are looking for a Principal Business ConsultantRead more
Position Responsibilities Accounting assistant in finance to perform a variety of account receivable tasks under the supervision of senior director AR, Credit Risk & Collections. This position willRead more
Corporate CounselDeltekHerndon, VA
Company Summary Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting,Read more
Manager, EngineeringDeltekHerndon, VA
Position Responsibilities Deltek is actively seeking a collaborative, enthusiastic and dedicated Engineering Manager to join our team based on the East Coast, with primary work taking place in theRead more
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