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Customer Care Representative, Coquitlam/New job

Connect HearingWestminster, SC
Connect Hearing jobs

Company

Salary

Skills

Company Description

Connect Hearing provides hearing healthcare services and products through our network of hearing centers. It's hearing care professionals help diagnose hearing loss and provide top-level consulting on the latest hearing aids. Based on an individual’s lifestyle and hearing health, Connect Hearing provides free consultation services with a professional who recommends the patients based on their present state. Patients can also qualify for a free 2-week trial with technologically advanced hearing aids. With its Head offices in Chicago, the company is an emerging division of the world’s leading hearing healthcare solutions provider: Sonova. Connect Hearing is the single largest employer of hearing health workers in the US, hence anyone with a specialized degree in hearing can apply for open vacancies. Benefits include free hearing aids for employees and their families, travel assistance, tickets at work discount, and more.

Job Description

Stay connected to a career that will take you all the places you want to go. What makes us different? For starters, we are Canada's largest hearing aid retailer, with the largest network of registered Audiologists and Hearing Instrument Practitioners. We have over a hundred locations from coast to coast and a variety of positions. We take pride in our staff and work one on one with you to ensure your success and happiness with the company. Come see why we have been voted as one of Canada's great
Estimated annual salary
$27,923
average
Minimum
$22,049
Maximum
$33,744

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Connect Hearing

Type

Company - Public

Size

Medium

Revenue

Less than $1M

Location

Multiple locations

Industry

Healthcare

Founded

2011

Job Filters

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Senior Manager, eCommerceConnect Hearing - USAurora, IL
Connect Hearing - US Senior Manager, eCommerce The Senior Manager, E-commerce, is responsible for all activities related to conceptualizing and implementing e-commerce strategy and achieving market targets. Specific responsibilities include: business and e...Read more
Patient Care Coordinator - Woodlands, TXConnect HearingThe Woodlands, TX
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC is able to provide support to referring physicians and...Read more
Hearing Care Professional TraineeConnect HearingBedford, TX
The Hearing Care Professional Trainee (HCPT) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the HCPT is able to provide support to referring...Read more
Hearing Care Professional - San Antonio, TXConnect HearingSan Antonio, TX
Who We AreConnect Hearing is a national retail network of hearing healthcare providers supplying hearing solutions to those in our communities. We are part of international hearing healthcare manufacturer and retailer, Sonova. As part of the Sonova group...Read more
Operations Support/ Training ManagerConnect HearingAurora, NE
Who we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a...Read more

Closed Job Filters

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Patient Care CoordinatorConnect HearingLargo, FL
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
Patient Care CoordinatorConnect HearingIrving, TX
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
Patient Care CoordinatorConnect HearingLivermore, CA
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
Patient Care CoordinatorConnect HearingHealdsburg, CA
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
Patient Care CoordinatorConnect HearingAustin, TX
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
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