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Customer Care Representative I job

National General Insurance jobs

Company

Salary

Skills

Benefits

Company Description

Headquartered in New York City, National General Insurance Group is a property and casualty insurance company. The company is a major automobile insurer in the United States. At National General employees live by what they call the 4Es: energize, engage, empower and execute. They strive to get customers back on the road with as little disruption to their life as possible. The fast-paced and dynamic company is seeking professionals with solid experience, motivated individuals looking to discover new beginnings, and students wanting to make their mark in the insurance industry. You can browse locations throughout the entire United States. You can expand your knowledge and talents in the career areas of Sales, Claims, Operations, and Product / Pricing. The company respects your contributions and ensures your health and wellbeing with insurances, paid time off, 401k plan, tuition reimbursement, and more.

Job Description

Job Description

Primary Purpose:

Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file; de- escalates calls and process complaints; handle disbursement of claim funds.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Deliver timely, accurate customer service ensuring the highest level of satisfaction
  • Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries
  • Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries
  • Work on Claim Packets when phone lines are slow
  • Update records and note system as required
  • Able to meet and maintain availability standards, schedule adherence and attendance guidelines
  • Ability to work in fast paced environment
  • Flexibility in work hours and in changing environments
  • May assist answering questions in the help desk
  • May cross train to assist with borrower follow ups

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must possess effective verbal and written communication skills
  • Sound analytical skills
  • Solid work quality, accuracy and proficiency

Desired Skills:

  • Bilingual skills, both written and verbal, highly desirable
  • Mortgage Lending Call Center specific experience
  • 1+ years of experience in a Call Center



-

About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

  • Paid Training
  • Medical, Dental, Vision benefits
  • Wellness Programs
  • Life and Short/Long Term Disability Insurance
  • 401k w/ Company Match
  • Company Paid Holidays & Generous Time-off policy
  • Employee Discount Program
  • Career Advancement and Development Opportunities
  • On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
  • On-site Fitness Center (Cleveland and Dallas offices)
  • Subsidized parking (Cleveland office)

    National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

    In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

    -
Company Description
About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Estimated annual salary
$31,023
average
Minimum
$24,497
Maximum
$37,489

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Wellness ProgramsEmployee DiscountLife Insurance
Vision InsuranceHealth InsuranceDisability Insurance
Paid Holidays401K PlanDental Insurance

National General Insurance

Type

Company - Public

Size

Large

Revenue

$2B to $5B

Location

Mesa, AZ, and others

Industry

Insurance

Founded

1939

CEO

Barry Karfunkel

Job Filters

FILTER JOBS
Property Claims Field AdjusterNational General InsuranceBrooklyn, NY
This is a remote position. The ideal candidate will be located in the Brooklyn, NY area. Primary Purpose: Responsible for confirming coverage, investigating, negotiating, setting reserves and settling covered claims of moderate exposure within their...Read more
Sales RepresentativeNational General InsuranceScottsdale, AZ
Previous Sales Experience is NOT Required, but a Motivated, Outgoing & Positive Attitude is! Come and see why National General Insurance has been voted as a “Great Place to Work” for 2 Years in a Row! Earn a New Hire Completion Bonus up to $10,000.0...Read more
Territory Sales Manager IINational General InsuranceConifer, CO
Primary Purpose: Prospect, qualify, appoint and manage agencies in a defined territory to produce profitable sales and growth. Meet and exceed territory volume and profit objectives for all National General assigned products, while maintaining and growing...Read more
Direct Auto Insurance is an Allstate Business Want to grow your sales career with one of the fastest growing auto insurers in the country? Start a new career in omni-channel sales? Thrive in a performance-driven environment where you’re recognized and...Read more
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Primary Purpose: Responsible for the customer satisfaction, profitable growth, and the attainment of sales goals in assigned store and associated market area. In addition to growing and retaining the current customer base by implementing new business and...Read more

Closed Job Filters

FILTER JOBS
Business Systems Analyst IINational General InsuranceWatauga, TX
JOB DESCRIPTION PRIMARY PURPOSE: Provide technical and analytical support to business processes within National General. Responsible for working directly with the Business Unit, IT, Clients, Vendors,Read more
MD Field Claims RepresentativeNational General InsuranceRaleigh, NC
Primary Purpose: Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. Study and successfully completeRead more
Ancillary Specialist - Dental,Vision,LifeNational General InsuranceBoise, ID
Primary Purpose: Responsible for generating a predetermined sales volume through a network of licensed agents. Essential Duties and Responsibilities: Following is a summary of the essential functionsRead more
Field Claims RepresentativeNational General InsuranceAlbany, NY
JOB DESCRIPTION PRIMARY PURPOSE: Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. ESSENTIAL DUTIESRead more
House CounselNational General InsuranceGarden City South, NY
JOB DESCRIPTION PRIMARY PURPOSE: Responsible for handling the highest exposure and most complex assigned litigation from inception through trial and to ensure all internal case handling and reportingRead more
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