Division or Field Office:
Customer Service DivisionDepartment of Position:
Customer Care Operations Dept Work from:
Home Office, Erie, PA
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
Provides clerical service and support to Customer Care regarding billing issues, coverage, non-pay and policy changes. Responds to Policyholder and Agent's general inquiries and concerns, regarding various policy issues in a timely and efficient manner, over the phone and in person. May include inquiries related to billing, coverage or cancellation for all lines of property/casualty and/or life business in all states in which The ERIE operates.
Duties and Responsibilities
- Hours of operation are from 8:00 am to 9:00 pm Monday through Friday and Saturdays once a month.
Under close supervision, reviews, processes and responds to general inquiries from Customer Care, Policyholders and Agents involving billing and policy coverage, nonpayment cancellations, coverage reinstatement due to nonpayment, and policy changes within guidelines. Escalates complex inquiries.
Performs basic accounting functions and corrects errors in computerized accounting system.
Responds to basic inquiries, in person and over the phone, from Policyholders and Agents. This includes accepting payments, resolving concerns/billing discrepancies, and providing policy documents for all property/casualty and/or life lines of business in all operating states.
Handles currency transactions and balances the cash desk.
Handles and distributes incoming mail, email and fax.
Learns and maintains a working knowledge of all processing systems for ERIE's Competencies
Developing And Maintaining Relationships
Planning And Organizing
High school diploma, or GED, required. Bachelor or associate's degree preferred.
Property/casualty or Life insurance and policy accounting experience preferred. Working knowledge of word processing and spreadsheet software preferred. Preferred courses or designations:
Intro to Property/Casualty course
General Insurance Program (INS 21, 22, 23)
Fellow, Life Management Institute (FLMI)Physical Requirements
Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; RarelyNearest Major Market:
Erie Job Segment:
This job was posted on Thu Jan 16 2020 and expired on Tue Jan 21 2020.