As Customer Care Specialists, we are responsible for answering customer calls and emails about billing issues, product issues, and other general concerns. We provide a high level of technical and product assistance. We maintain a high level of professionalism when dealing with clients. Planning to establish a favorable rapport with each caller is also a part of our duty. We carry a proper understanding of every product. Working as Customer Care Specialists, we are responsible for keeping informed of any changes in corporate policies by working with the management team. We update the firm database with information from each call. We keep all customer's data up to date. Finally, we create customer service programs to give exceptional service.
Core tasks:
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