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Salary and Benefits

Customer Care Specialist
$33K-$40K / yr. (est.)
$33K
$36,776 / year
$40K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Care Specialist

What does a Customer Care Specialist do?

As Customer Care Specialists, we are responsible for answering customer calls and emails about billing issues, product issues, and other general concerns. We provide a high level of technical and product assistance. We maintain a high level of professionalism when dealing with clients. Planning to establish a favorable rapport with each caller is also a part of our duty. We carry a proper understanding of every product. Working as Customer Care Specialists, we are responsible for keeping informed of any changes in corporate policies by working with the management team. We update the firm database with information from each call. We keep all customer's data up to date. Finally, we create customer service programs to give exceptional service.

Core tasks:

  • maintaining weekly reports on client's inquiries
  • developing customer service analytics
  • maintaining membership plans
  • guiding team members on each level

Insights

How Many Years of Experience Do Professionals Need Before Becoming Customer Care Specialist?
On average, people work 5-7 years in other positions prior to becoming a Customer Care Specialist.
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Customer Care SpecialistHouston, TX - 11 months ago
y'all, it ain't nothin' new. Dedication and experience go hand in hand, ya know! Gotta learn the ropes before takin' on the big role. ๐Ÿ’ช
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Customer Care SpecialistPhiladelphia, PA - 11 months ago
this is ridiculous! I don't want to waste years in some other job just to become a Customer Care Specialist. They should value potential and passion! ๐Ÿ˜ค
How Long Do Customer Care Specialist Employees Typically Stay in Their Roles?
On average, Customer Care Specialists works in this position for 3-5 years across multiple employers.
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TeacherHouston, TX - 11 months ago
It's disheartening to see Customer Care Specialists switch jobs so frequently. With proper training programs and support, we can create stable and fulfilling career paths for them in our schools! ๐Ÿ‘จ
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Software EngineerSan Francisco, CA - 11 months ago
The turnover rate among Customer Care Specialists can be attributed to a lack of growth opportunities and a stagnant work environment. Employers should invest in their professional development! ๐Ÿ’ป
What Is the Job Hopper Score for Customer Care Specialist Employees?
Moderate job changes in Customer Care Specialist, showing some career movement without excessive turnover.
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Police OfficerNew York City, NY - 11 months ago
Moderate job changes? Are you kidding me? In law enforcement, loyalty and tenure matter. We put our lives on the line every day, so stability is crucial! ๐Ÿ‘ฎ
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Marketing ManagerHouston, TX - 11 months ago
As a marketing professional, I believe in strategic and purposeful career moves. Moderate job changes can offer valuable insights and diversify skillsets! ๐Ÿ’ผ

Career path

Path to job

Discover a Customer Care Specialist's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Customer Care Specialist typically studied at.
Ball State University
Brigham Young University-Idaho

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Customer Care Specialist Employees?
Gender ratio in Customer Care Specialist position: 0.431621857711346 Male and 0.568378142288654 Female. Age ratio in Customer Care Specialist position: 16-20: 14%, 21-30: 65%, 31-40: 13%, 41-50: 6%, 51-60: 2%, 60+: 0%. Customer Care Specialist position is predominantly female (56.8%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Customer Care SpecialistSeattle, WA - 11 months ago
As a woman in my 40s considering a career change, am I too late to become a Customer Care Specialist? ๐Ÿ˜•
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Customer Care SpecialistAustin, TX - 11 months ago
These statistics show that the Customer Care Specialist role lacks representation across all age groups. How can we change that? ๐Ÿ˜ 

Workplaces

Who Are the Top Employers for Customer Care Specialist?
Top employers of Customer Care Specialist position: Assurant, GrubHub, Humana. People who work in Customer Care Specialist position most typically go on to work for the Assurant.
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Customer Service RepresentativeHouston, TX - 11 months ago
Why work for Assurant when they treat their own customers so poorly? I wouldn't trust them to take care of me if I worked there.
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Support SpecialistSan Francisco, CA - 11 months ago
I love working at GrubHub! Our customer care team is top-notch, and I'm proud to be a part of it!
Assurant
GrubHub
Humana
What Industries Does Customer Care Specialist Typically Have Experience In?
Industry Background: The most typical industries of Customer Care Specialist: Finance & Insurance, Information Technology, Manufacturing, Retail, Administrative & Support. Customer Care Specialist employees most likely come from a Finance & Insurance industry background.
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Customer Care SpecialistHouston, TX - 11 months ago
i feel like it doesn't rlly matter where you come from, it's all about providing good care and building strong customer relationships, y'know? ๐Ÿ˜ค
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Customer Care SpecialistPhiladelphia, PA - 11 months ago
Absolutely! Both industry knowledge and interpersonal skills are crucial in this role. Customers want someone who understands their unique needs and can empathize! ๐Ÿ’ฏ

Find your job as Customer Care Specialist

Discussion about Customer Care Specialist

Want to know more about Customer Care Specialist position?
Share your thoughts and ideas about Customer Care Specialist position with others in our community.
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How is the gender diversity among people working as a Customer Care Specialist?
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Liam Brown3 years ago
This is a well balanced profession, about half of the people are women.
What is the most common age of a Customer Care Specialist?
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Benjamin Gardner3 years ago
The average age is 27
How much experience do you need to work as a Customer Care Specialist?
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Liam Brown3 years ago
6 years of experience is needed on average for a Customer Care Specialist.
Which industries does a Customer Care Specialist typically work in?
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Benjamin Gardner3 years ago
Manufacturing is typical for a Customer Care Specialist to work in.
What kind of higher education a Customer Care Specialist need?
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Liam Brown3 years ago
No higher education could not hurt if you want to be a Customer Care Specialist
Which company are you working for as a Customer Care Specialist?
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Liam Brown3 years ago
If you are a Customer Care Specialist you should definitely apply for Assurant, GrubHub, Humana, Lands' End and Xerox
How long do people usually work as a Customer Care Specialist when they switch to another position?
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Sophie Hayes3 years ago
On average people change after 4 years.
How common is it for a Customer Care Specialist to jump from company to company?
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Benjamin Gardner3 years ago
A typical Customer Care Specialist might work for one or two companies.
From which job titles people come from to work as a Customer Care Specialist?
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Sophie Hayes3 years ago
Typical prior positions for a Customer Care Specialist are Customer Service Representative, Administrative Assistant or Sales Associate
What typical professions people working as a Customer Care Specialist switch to?
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Liam Brown3 years ago
Customer Service Representative, Customer Care or Administrative Assistant are good next steps for a Customer Care Specialist
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