As Customer Care Supervisors, our primary responsibilities include managing and guiding a team of customer service representatives to ensure exceptional service delivery. We monitor and assess team performance, provide necessary training, and handle escalated customer issues to resolve complaints efficiently. Our role involves implementing and improving customer service procedures, policies, and standards. We also ensure that communication channels are effectively maintained and that service metrics are continuously met. Collaborating with other departments to address customer concerns and improving overall customer satisfaction is a key aspect of our job.
Core tasks:
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