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Salary and Benefits

Customer Engagement Representative
$37K-$45K / yr. (est.)
$37K
$41,361 / year
$45K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Engagement Representative

What does a Customer Engagement Representative do?

As Customer Engagement Representatives, we ensure customer acquisition and engagement, engage with users on social media, provide information to existing and potential customers, providing feedback and recommendations to your manager on ways the company can improve, reporting customer complaints to the manager. The Customer Engagement Representatives measure by tracking defined metrics like inbound sales leads, engagement, response rate, and other tops of the funnel activity. We manage all customer complaints from any inbound source, log all complaints about future reporting and improvements, work with Sales and Operations on processes and procedures. We respond to all customers in a timely manner, transfer calls to the appropriate employee/department, provide accurate, valid, and complete information.

Core tasks:

  • track information for auditing and reporting purposes
  • follow communication procedures, guidelines, and policies
  • transfer calls to the appropriate employee/department
  • provide information to existing and potential customers

Insights

How Many Years of Experience Do Professionals Need Before Becoming Customer Engagement Representative?
On average, people work 7+ years in other positions prior to becoming a Customer Engagement Representative.
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Customer Engagement RepresentativePhiladelphia, PA - A year ago
why would anyone settle for less? If I don't get the job I want right away, I'd rather work hard on my skills and keep searching for the right opportunity!
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Customer Engagement RepresentativePhoenix, AZ - A year ago
🤔 I wonder why it takes that long to become a Customer Engagement Representative... Are the qualifications tough or is it just about the experience?
How Long Do Customer Engagement Representative Employees Typically Stay in Their Roles?
On average, Customer Engagement Representatives works in this position for 1-3 years across multiple employers.
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HR ManagerHouston, TX - A year ago
As a hiring manager, seeing the short length of employment in this role raises concerns about commitment and job stability. 🤔
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Student AdministrationMiami, FL - A year ago
oMG i'M sTiLL iN cOlLeGe, bUt iT sEEms LiKe Customer Engagement Representatives are hunTing fOr neW jobs beforE theInkiNg thE iNK iS havIng enOuh!!1!1 😅
What Is the Job Hopper Score for Customer Engagement Representative Employees?
Steady employment history in Customer Engagement Representative, with a tendency to stay with one company for extended periods of time.
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IT SpecialistHouston, TX - A year ago
I've worked for multiple companies over the years and gained valuable experience along the way. This infographic doesn't resonate with me at all.
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HR CoordinatorMiami, FL - A year ago
I believe in job security and building long-term relationships with employers. This image speaks volumes to me! 💼

Career path

Path to job

Discover a Customer Engagement Representative's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Customer Engagement Representative typically studied at.
Lewis and Clark College
Michigan State University

Community

Demographics

What Is the Age and Gender Ratio of Customer Engagement Representative Employees?
Gender ratio in Customer Engagement Representative position: 0.519747235387046 Male and 0.480252764612954 Female. Age ratio in Customer Engagement Representative position: 16-20: 7%, 21-30: 65%, 31-40: 16%, 41-50: 10%, 51-60: 2%, 60+: 0%. Customer Engagement Representative position is predominantly male (52.0%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Customer Engagement RepresentativePhiladelphia, PA - A year ago
why are the majority of employees in their 20s and 30s? 😮
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Customer Engagement RepresentativePhoenix, AZ - A year ago
do employers discriminate against older workers? 😠

Workplaces

Who Are the Top Employers for Customer Engagement Representative?
Top employers of Customer Engagement Representative position: SAP, SAP Ariba, SAP Concur. People who work in Customer Engagement Representative position most typically go on to work for the SAP.
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Customer Engagement RepresentativePhiladelphia, PA - A year ago
As someone who has worked for SAP, I can say that their training and development programs are top-notch!
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Customer Engagement RepresentativeAtlanta, GA - A year ago
I'm not surprised that SAP dominates the market. They offer great benefits and a supportive work culture!
SAP
SAP Ariba
SAP Concur
What Industries Does Customer Engagement Representative Typically Have Experience In?
Industry Background: The most typical industries of Customer Engagement Representative: Information Technology, Health Care, Education, Professional / Scientific / Technical, Manufacturing. Customer Engagement Representative employees most likely come from a Information Technology industry background.
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Customer Engagement RepresentativeChicago, IL - A year ago
I love being able to assist customers and make their experience better! It's so rewarding when they express their gratitude. 😊
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Customer Engagement RepresentativeHouston, TX - A year ago
Y'all, this job ain't no joke. Dealing with entitled customers be testing my patience every day. 😤

Find your job as Customer Engagement Representative

Discussion about Customer Engagement Representative

Want to know more about Customer Engagement Representative position?
Share your thoughts and ideas about Customer Engagement Representative position with others in our community.
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Do a lot of women work as a Customer Engagement Representative?
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Sophie Hayes3 years ago
The women/men ratio is well balanced.
What is the typical age of people who work as a Customer Engagement Representative?
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Sophie Hayes3 years ago
People working as a Customer Engagement Representative are 29 old on average.
How many years of experience do you usually have as a Customer Engagement Representative?
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Sophie Hayes3 years ago
You probably need around 7 years to work as a Customer Engagement Representative
Which industries are highly likely to employ a Customer Engagement Representative?
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Isabella Holmes3 years ago
Health Care is the most frequent for a Customer Engagement Representative.
Is a higher education needed as a Customer Engagement Representative?
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Isabella Holmes3 years ago
A Bachelor of Arts degree could not hurt if you want to be a Customer Engagement Representative
Where are you working as a Customer Engagement Representative?
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Liam Brown3 years ago
SAP, SAP Ariba, SAP Concur, SAP SuccessFactors and SurveyMonkey employs the most people in the Customer Engagement Representative role.
How many years do people work as a Customer Engagement Representative before changing their role?
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Benjamin Gardner3 years ago
A Customer Engagement Representative typically changes positions after 2 years.
How frequently people change companies if they work as a Customer Engagement Representative?
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Liam Brown3 years ago
As a Customer Engagement Representative it’s likely to stick with your employer for a longer period of time.
Don't Miss Out on the Perfect Customer Engagement Representative job
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Disclaimer

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