As Customer Engagement Representatives, we ensure customer acquisition and engagement, engage with users on social media, provide information to existing and potential customers, providing feedback and recommendations to your manager on ways the company can improve, reporting customer complaints to the manager. The Customer Engagement Representatives measure by tracking defined metrics like inbound sales leads, engagement, response rate, and other tops of the funnel activity. We manage all customer complaints from any inbound source, log all complaints about future reporting and improvements, work with Sales and Operations on processes and procedures. We respond to all customers in a timely manner, transfer calls to the appropriate employee/department, provide accurate, valid, and complete information.
Core tasks:
- track information for auditing and reporting purposes
- follow communication procedures, guidelines, and policies
- transfer calls to the appropriate employee/department
- provide information to existing and potential customers