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Customer Experience Associate job

TransfixNew York City, NY

Job Description

Transfix is a leading online freight marketplace that is on a mission to eliminate waste and inefficiency in the $600 billion trucking industry. Every year, 65 billion empty miles are driven by trucks in the U.S. and companies are spending excess time, resources and money arranging for the transportation of their goods. Transfix is on a path to solve these problems by dynamically matching shipments from Fortune 500 companies with available trucks. By partnering with both sides of the marketplace we are able to lower the cost and increase the reliability for every shipment.
Based in New York City, Transfix is backed by top VC firms in NYC and San Francisco including New Enterprise Associates (NEA), Canvas Ventures, and Lerer Hippeau. The company has raised more than $78.5 million in funding.
The problems we solve everyday are real and require creativity, grit, and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We're hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers.
If you are excited about tackling challenges to improve the lives of truckers and shippers across the country and reinventing an industry from the inside out, send us your resume.What you'll do:
  • Communicate clearly and efficiently with clients (the shippers) via phone and email
  • Solve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our shipments
  • Implement processes and procedures
  • Communicate client needs and expectations internally amongst the operations team
About you:
  • You have 1-2 years experience in customer experience
  • Must be flexible- we are disrupting an industry so changes to traditional processes should be expected
  • Possess strong interpersonal and time management skills
  • Strong internal and external communication skills including verbal, written, presentation, and active listening
  • Bachelors Degree
To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.
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