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Customer Experience Professional

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Salary and Benefits

Customer Experience Professional
$33K-$41K / yr. (est.)
$34K
$37,316 / year
$41K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Experience Professional

What does a Customer Experience Professional do?
Man and woman having a conversation
Colleagues in a meeting

As Customer Experience Professionals, we provide customers with exceptional services, identify customer needs, respond to customer queries. We collaborate with internal departments to optimize customer services and brand awareness, track customer engagement, address customer queries, and identify ways to improve our customer services. We identify clients' needs and take proactive steps to maintain positive experiences, responding to customer queries quickly and effectively via phone, email, social media, or chat applications.

Core tasks:

  • analyze customer feedback on product ranges and new releases, as well as preparing reports
  • embark on product tests, evaluating after-sales and support services, and facilitating improvements
  • record processes and technical logging issues, as well as customer compliments and complaints
  • keep informed of industry trends and new CRM technologies

Insights

Professional Growth

How Many Years of Experience Do Professionals Need Before Becoming Customer Experience Professional?
On average, people work 5-7 years in other positions prior to becoming a Customer Experience Professional.
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Customer Service RepresentativeHouston, TX - A year ago
🤷 Why not have a balance of both? Experience helps, but isn't it also important to have fresh perspectives and innovative ideas?
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Client CoordinatorMiami, FL - A year ago
I believe it depends on the industry. Some industries require deep domain knowledge, while others prioritize a fresh mindset. 🤔

Professional Growth

How Long Do Customer Experience Professional Employees Typically Stay in Their Roles?
On average, Customer Experience Professionals works in this position for 1-3 years across multiple employers.
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Marketing SpecialistHouston, TX - A year ago
Unfortunately, these statistics align with my experience. It's challenging to retain talent in such a demanding role. 😔
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Technology ConsultantBoston, MA - A year ago
Hmm, maybe companies need to rethink their training and development programs for these professionals.

Professional Growth

What Is the Job Hopper Score for Customer Experience Professional Employees?
Steady employment history in Customer Experience Professional, with a tendency to stay with one company for extended periods of time.
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Corporate TrainerHouston, TX - A year ago
😡 It's not fair to assume that those who stick with a single company lack ambition or growth mindset. Some of us value stability over job hopping!
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Digital Marketing SpecialistPhiladelphia, PA - A year ago
lol so does this infographic imply that exploring different companies to develop diverse skill sets is a bad thing? How retrograde! 😂

Career path

Path to job

Fields of study

Discover a Customer Experience Professional's areas of knowledge sorted by their majors.

Top educational institutions

Explore the list of higher education institutions that a Customer Experience Professional typically studied at.
Arizona State University-Tempe
Texas A&M University-Texarkana

Path after job

Community

Demographics

Culture & Values

What Is the Age and Gender Ratio of Customer Experience Professional Employees?
Gender ratio in Customer Experience Professional position: 0.49002557544757 Male and 0.50997442455243 Female. Age ratio in Customer Experience Professional position: 16-20: 11%, 21-30: 72%, 31-40: 12%, 41-50: 4%, 51-60: 1%, 60+: 0%. Customer Experience Professional position is predominantly female (51.0%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Customer Experience ProfessionalSeattle, WA - A year ago
Age is just a number! As a customer experience professional in my 50s, I bring years of wisdom and expertise to the table. Don't underestimate us 'older' folks! 👴
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Customer Experience ProfessionalMiami, FL - A year ago
I've seen both men and women excel in the field of customer experience. It's not about gender or age, it's about the ability to connect with and understand customers. Let's focus on that! 🤝

Workplaces

Professional Growth

Who Are the Top Employers for Customer Experience Professional?
Top employers of Customer Experience Professional position: Comcast, Enjoy Technology, Gusto. People who work in Customer Experience Professional position most typically go on to work for the Comcast.
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Customer Experience ProfessionalChicago, IL - A year ago
Gusto is amazing to work for! They truly value their employees and invest in their growth. 👍
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Customer Experience ProfessionalSan Francisco, CA - A year ago
Who cares about the top employers? As long as you have the right skills, there are plenty of opportunities out there! 💪
Comcast
Enjoy Technology
Gusto

Professional Growth

What Industries Does Customer Experience Professional Typically Have Experience In?
Industry Background: The most typical industries of Customer Experience Professional: Retail, Information Technology, Manufacturing, Administrative & Support, Finance & Insurance. Customer Experience Professional employees most likely come from a Retail industry background.
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Customer Experience ProfessionalHouston, TX - A year ago
Technology is not the solution to everything! It's about being there for the customer, listening to their needs, and going the extra mile. You can't automate that! 😤
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Customer Experience ProfessionalPhiladelphia, PA - A year ago
As a customer myself, I've had enough of companies who don't care about my time and energy. It's time we hold them accountable for providing an exceptional experience! 🔥

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Discussion about Customer Experience Professional

Want to know more about Customer Experience Professional position?
Share your thoughts and ideas about Customer Experience Professional position with others in our community.
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How is the gender diversity among people working as a Customer Experience Professional?
avatar-of-creator
Sophie Hayes3 years ago
The women/men ratio is well balanced.
What is the most common age of a Customer Experience Professional?
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Benjamin Gardner3 years ago
26 is the average age of people working as a Customer Experience Professional.
How much experience is typically required to work as a Customer Experience Professional?
avatar-of-creator
Isabella Holmes3 years ago
On average, people have 6 years of experience when they start working as a Customer Experience Professional
What industries does a Customer Experience Professional typically work in?
avatar-of-creator
Sophie Hayes3 years ago
Most typically work in the Retail industry.
Is a higher education needed as a Customer Experience Professional?
avatar-of-creator
Liam Brown3 years ago
A Bachelor of Arts degree could not hurt if you want to be a Customer Experience Professional
Where are you working as a Customer Experience Professional?
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Liam Brown3 years ago
If you are a Customer Experience Professional you should definitely apply for Comcast, Enjoy Technology, Gusto, Lyft and Tuft & Needle
How long do people usually work as a Customer Experience Professional when they switch to another position?
avatar-of-creator
Isabella Holmes3 years ago
You should work for 2 years before considering changing to another role.
How likely is it for people working as a Customer Experience Professional to switch companies still working as a Customer Experience Professional?
avatar-of-creator
Benjamin Gardner3 years ago
As a Customer Experience Professional you’ll probably work for the same company for many years.
What do people usually work as before switching to Customer Experience Professional?
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Liam Brown3 years ago
Customer Service Representative, Sales Associate or Customer Experience Associate are the typical prior positions for a Customer Experience Professional
What are the typical next steps for someone working as a Customer Experience Professional?
avatar-of-creator
Benjamin Gardner3 years ago
Changing from a Customer Experience Professional to Customer Experience Manager or Customer Service Representative is a typical career path.
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