Customer Experience Specialist (12:00 pm to 11:00 pm PT) job

company building Karat location Anchorage, AK
130
Customer Experience Specialist (12:00 pm to 11:00 pm PT)
jobs
300
jobs in
Anchorage, AK
34
jobs at
Karat
Find out how you match this company

Job

Company

Description

Skills

Benefits

Summary

Job openings

Company Description

Karat is a software technology interview solutions firm. It provides its services to software engineers to help with technical interviewing problems. Solutions it provides include technical interviewing bandwidth, remote and global hiring, university recruiting, interview consistency, candidate quality, and diversity & candidate experience. Karat's head office is located in Seattle, Washington, United States. Its mission is to help software engineers in technical interviewing grooming. The company's core values are care, solve, learn, trust, and innovation. The company employees enjoy a rewarding career with karat. It provides benefits of healthcare, paid time off, and competitive salary to its employees. New jobs the company offers include positions of senior executive assistant, content development engineer, staff accountant, and many others.

Job Description

We're Karat , the leader in technical interviewing and pioneer of the Interviewing Cloud

Karat's purpose is to unlock opportunity, and we created the world's first Interviewing Cloud to conduct predictive, fair, and enjoyable technical interviews 24/7. Karat helps companies such as Wayfair, American Express, and Indeed expand interviewing capacity, unlock developer time, and raise engineering quality so they can hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat's Brilliant Black Minds program, the work we do here matters. We're a passionate, smart, human-centric, and committed team, and we want you to join us!

Come join our Customer Experience team

Our Customer Experience team is committed to ensuring a premier, memorable customer service experience. As the front line of external communication, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.

What you will do

As a Customer Experience Specialist at Karat, you will provide front-line remote customer service support via chat and email. This team operates 24 hours a day in order to support our global operations and further the impact of Karat's fair, predictive, enjoyable interview philosophy.
  • Support Karat clients, their candidates, and our Interview Engineering community during live technical interviews by providing support via email and Slack within SLAs.
  • Ensure questions and concerns are responded to within team guidelines, and that the communication reflects company brand and values.
  • Help navigate general public inquiries to the right internal team as-needed.
  • Work with Karat's community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates' interview results.
  • Provide feedback to team leads that ensure process improvements within the team and function.
The experience you will bring
  • Previous customer service or support experience (remote experience preferred)
  • Exceptional communication and interpersonal skills (both verbal and written)
  • Ability to exercise compassion and empathy with distinct audiences
  • Strong English language skills (grammar, spelling, punctuation, etc.)
  • Comfortable working with a variety of systems and programs (familiarity with GSuite and Slack a plus!)
  • History of reliability and success in a quick change, high-growth, and ambiguous environment
This is a full-time , hourly position. Immigration sponsorship is not available.

Karat is a remote company with employees throughout the United States, Canada, and the United Kingdom. For this position, we are considering individuals based in the United States.

Benefits of joining Karat

Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We're proud of our current offerings, and highlight some of our team's favorites below. There are more, just feel free to ask!

Compensation / Time Off:
  • Highly competitive salary and stock options
  • 401(k) with company match
  • Generous paid PTO (see below) and Sick Leave (10 days per year)
  • Flexible Time Off Policy for salaried positions
  • Three weeks accrued per year for hourly positions
  • Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
  • 20 paid Company Holidays for 2022
Benefits / Wellness:
  • Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
  • 100% premium covered for employees
  • 70% premium covered for dependents
  • FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
  • Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
  • $150 per month contribution to miscellaneous benefit/wellness of employee's choice

Learn more about us

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com .

Karat is an E-Verify company.
This job was posted on Tue Apr 19 2022 and expired on Thu May 12 2022.

Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • 401K Plan
  • Sick Days
  • Stock Options
  • Vacation & Paid Time Off
  • Flexible Spending Account (FSA)

Karat

Description

Karat is a software technology interview solutions firm. It provides its services to software engineers to help with technical interviewing problems. Solutions it provides include technical interviewing bandwidth, remote and global hiring, university recruiting, interview consistency, candidate quality, and diversity & candidate experience. Karat's head office is located in Seattle, Washington, United States. Its mission is to help software engineers in technical interviewing grooming. The company's core values are care, solve, learn, trust, and innovation. The company employees enjoy a rewarding career with karat. It provides benefits of healthcare, paid time off, and competitive salary to its employees. New jobs the company offers include positions of senior executive assistant, content development engineer, staff accountant, and many others.
Type

Company - Private

Size

Small

Revenue

$1M to $5M

Location

Multiple locations

Industry

Engineering/Architecture

Founded

2014

CEO

Karine Nouveau

Website

Visit Website

Similar jobs in the area

Similar jobs