Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Customer Experience Strategist job

MRM//McCannBirmingham, MI
MRM//McCann jobs

Company

Salary

Job Description


Job Details/

location / Birmingham, Michigan

date posted / 10/06/2017

job description / Customer Experience Strategist

Core Duties/Responsibilities

MRM is committed to being the top global customer experience agency. We employ a diverse collection of craftspeople, living at the intersection of creativity and technology, to meet each client s unique challenges with positive, measureable results. Our creative, technological and performance-driven expertise including deep experience with CX, relationship marketing, engagement planning, data & analytics, search, mobile, social and systems integration delivers the most effective marketing programs and platforms providing results for our clients worldwide.

We are seeking a Customer Experience Strategist to support an automotive brand. This position will report to the Associate Director CX Strategy in our CX / Marketing Technology Office team and will act as a conduit between our partners and various departments, inclusive of: CX Strategy, Analytics, User Experience, Account Management, Project Management and Creative. As this role involves client interface and attendance onsite at our (local) Client's location, you would be expected to be a self-starter and excel in the area of written and verbal communication.

+ S/he would look to his/her supervisor for guidance and not necessarily for direction.

+ S/he would be passionate about a customer s overall experience and be able to identify gaps and opportunities to improve that experience as well as associate timing milestones toward project deliverables.

+ S/he will interface with Account leads, Vendors, CAORs and Clients so polish and strong communication and presentation skills are necessary.

+ S/he has offered strategic insight or oversight in the creative briefing process in her/his past and has straddled multiple projects or brands at one time.

+ Our ideal candidate has proven strategic capability, Agency experience on the Account or Strategy side and has partnered with creative leaders.

+ S/he must possess the ability to handle some level of ambiguity and embrace change as an opportunity rather than an obstacle.

+ S/he must be a team player and be comfortable working both in a team environment but also as an individual performer.

Additional Relevant Experience and Education:

+ 8+ years of Account Management or Strategic experience with project management understanding.

+ Experience in analyzing research and analytics and drawing out customer insights.

+ Experience in transforming complex information into compelling stories and presenting with clarity to clients and other stakeholders.

+ Work experience with the key timing and people involved within the creative development process.

+ Knowledge of the mechanics for customer experience, customer research, and experience design.

+ Bachelor s degree and experience within a Customer Experience team or similar strategic capacity is preferred.

NO THIRD PARTY RESUMES ACCEPTED.

MRM is an EEO/AA employer and does not discriminate on the basis of race, color, gender, religion, age, sex, sexual orientation, gender identity, or national origin, disability, marital status, veteran status or any other occupationally irrelevant criteria. MRM participates in e-Verify.

If you require reasonable accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below:

+ a) Dedicated Fax - 917-###-####

+ b) Dedicated E-mail ...@mwgdetroit.com

+ c) US Mail ATTN: Human Resources, 360 W. Maple Birmingham, MI 48009

+ d) Dedicated Phone 248-###-####

Required Skills/Knowledge/Experience
Estimated annual salary
$64,246
average
Minimum
$44,208
Maximum
$90,483

MRM//McCann

Type

Subsidiary

Size

Large

Revenue

$100M to $500M

Location

Birmingham, MI, and others

Industry

Marketing/Advertising/PR

Founded

1982

CEO

Michael McLaren

Job Filters

FILTER JOBS
Marketing Automation Lead, MRMMRM McCannSalt Lake City, UT
Marketing Automation Lead, MRM Location / Salt Lake City Date / August 31, 2021 Core Duties/Responsibilities Marketing Automation Lead- Marketo MRM is seeking a Marketing Automation Lead to function as the key Marketo Marketing Automation Advisor for...Read more
Senior Project ManagerMRM McCannPrinceton, NJ
Senior Project Manager Location / Princeton Date / September 2, 2021 Core Duties/Responsibilities Job Title: Senior Project ManagerAbout this role: MRM is seeking a Senior Project Manager. We are looking for a candidate who demonstrates strong verbal and...Read more
Art DirectorMRM McCannNew York, NY
Art Director Location / New York Date / July 20, 2021 Core Duties/Responsibilities MRM is looking for an Art Director interested in creating cutting-edge, forward thinking digital work and marketing solutions for major brands using your creative talents...Read more
CopywriterMRM McCannNew York, NY
Copywriter Location / New York Date / July 20, 2021 Core Duties/Responsibilities MRM is looking for aCopywriterinterested in creating cutting-edge, forward thinking digital work and marketing solutions for major brands using your creative talents and...Read more
Associate Media DirectorMRM McCannNew York, NY
Associate Media Director Location / New York Date / July 28, 2021 Core Duties/Responsibilities MRM Media is looking to add talent to our media team. The selected candidate will be dedicated to a variety of clients across financial services, B2B and CPG...Read more

Closed Job Filters

FILTER JOBS
Sitecore Developer, MRMMRM//McCannSalt Lake City, UT
MRM SLC is an award-winning, full-service, digital B2B agency, working with some of the world's top brands. We are looking for a Sitecore Developer to join the Development team. We work on a wideRead more
SVP, Director of StrategyMRM//McCannNew York City, NY
SVP, Group Strategy Director The Role We are looking for an SVP, Group Strategy Director to join our team here in NYC. This person will help to develop and lead the digital vision for one of ourRead more
Technical Project Manager, MRMMRM//McCannNew York City, NY
Job Title: Project Manager About this role: MRM//McCann is seeking a Project Manager candidate to join a team of passionate and innovative digital marketers leading a digital transformation for one ofRead more
EVP, Chief Strategy Officer, MRMMRM//McCannNew York City, NY
We are looking for a stellar Chief Strategy Officer (CSO) to lead MRM East’s multi-disciplined strategy team and be a core member of our agency leadership team in the region. This talented individualRead more
Sr. Associate, Business Development & Alliances Optaros by MRM is looking for a Sr. Associate, Business Development & Alliances to join our growing team. The Business Development & Alliances AssociateRead more
Similar jobs in the area
Today BBDO Is 15,000 Employees In 289 Offices Across 81 Countries, All Focused On The Work. The Work. The Work. Simply put, our goal is to create and deliver the most compelling content for our clients. Consequently, we seek those who love ideas, get...Read more
DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner...Read more
**Job Requisition ID #**21WD50762**Position Overview**The person in this role creates clear and compelling narrative presentations for senior executive audiences. They bring curiosity and insight to working with executives, project leads and data analysts...Read more
Responsible for long-term planning, strategy development, and lead continuous improvement of assigned spend categories. Job Description. Acts as key advance procurement associate for assigned Electrification categories/components. Works up front on Senior...Read more
gig jobs
Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a Dasher , you can be your own boss and enjoy the...Read more
Job Summary The Senior Strategist performs short and long term strategy development, analysis, and planning for the business unit which may include but not be limited to five-year strategic plans, long-term integrated resource plans, operational plans, and...Read more
gig jobs
Lyft DriverLyftBirmingham, MI
Earn up to $37 per hour driving with Lyft in Detroit. New drivers can earn $2,500 in Detroit after 170 rides in 30 days. Terms Apply What is Lyft? Lyft is a platform that connects drivers with individuals and organizations that need rides. Driving with...Read more
United States of America - Colorado, Denver Job Summary AECOM is seeking a Senior Strategist to be based in the Chicago, Illinois; Dallas, Texas; Denver, Colorado; Houston, Texas; or Detroit, Michigan. Strategy Plus, AECOM's design consulting studio...Read more
Senior StrategistDTE EnergyDetroit, MI
Bachelor's degree in Engineering, Finance, Business or any related degree or Master's degree. Analyzes the strategic, operating and financial impacts of…Read more
United States of America - Colorado, DenverJob SummaryAECOM is seeking a Senior Strategist to be based in the Chicago, Illinois; Dallas, Texas; Denver, Colorado; Houston, Texas; or Detroit, Michigan. Strategy Plus, AECOM's design consulting studio operates...Read more
OneMagnify is a one-of-a-kind combination of technology, creative, strategy, data, analytics, and a wide range of marketing services that cut across multiple subject areas to deliver a whole that is truly greater than the sum of its parts. Today’s...Read more
OneMagnify is a one-of-a-kind combination of technology, creative, strategy, data, analytics, and a wide range of marketing services that cut across multiple subject areas to deliver a whole that is truly greater than the sum of its parts. Today's...Read more
Show more jobs
500+ more jobs

Similar jobs

Today BBDO Is 15,000 Employees In 289 Offices Across 81 Countries, All Focused OnThe Work. The Work. The Work.Simply put, our goal is to create and deliver the most compelling content for our clients. Consequently, we seek those who love ideas, get excited...Read more
At Campbell Ewald, we believe the things that make us different, make us better. We focus on creating a culture of belonging with a commitment to learning, growth and anti-racism. We're a diverse bunch of thinkers and makers-curious, fun, passionate, and...Read more
The Senior Content Strategist plays a key role in helping our clients provide the right information at the right time to the right audience. As the Senior Content Strategit, you will be called upon to support website maintenance and redesign projects for a...Read more
Sr. Content Strategist Req ID #: 100992 Location: Wilmington, MA, US, 01887Roanoke, IL, US, 61561Baltimore, MD, US, 21224Wichita, KS, US, 67230Memphis, TN, US, 38104Mattawan, MI, US, 49071Detroit, MI, US, 48201Wayne, PA, US, 19087Cleveland, OH, US...Read more
Key Accountabilities Develops and advocates communication strategies, tactics, and processes that support achievement of goals. Maintains working relationships with leaders and provides them with strategic communications counsel. Leverages internal and...Read more
Senior Brand StrategistDP+Farmington Hills, MI
The Senior Brand Strategist’s primary role is to architect strategies that solidify our clients’ brand positioning and deliver success against key business objectives. Responsibilities: · Uncover consumer, brand and cultural insights that will lead to...Read more
The Social Media Strategist helps drive the growth of the wholesale mortgage channel through developing social strategies and leading content coordinaton of our BeAMortgageBroker.com and FindAMortgageBroker.com social media channels. This role also...Read more
DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner...Read more
A software technology company is seeking a Remote Content Strategist. Individual must be able to fulfill the following responsibilities: Tell the product story on marketing pages, in blog posts, and case studies Update existing content in order to maintain...Read more
A marketing and advertising agency is in need of a Remote Influencer Marketing Strategist. Individual must be able to fulfill the following responsibilities: Execute and support influencer campaigns from beginning to end Be a talent buyer and relationship...Read more