Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Customer Experience Support Associate job

JM Family Enterprises jobs

Company

Skills

Company Description

JM Family Enterprises is a privately held company with $16 billion in revenue and more than 4,200 associates. It was founded by Jim Moran in 1968 and has a strong culture and core values. JM Family is in the business of helping others succeed and is investing in the companies, associates, and communities. The family of the company includes Southeast Toyota Distributors, JM&A, World Omni Financial Corp, and JM Lexus. JM Family has earned various awards for its culture, products, and services and served 23 years with Fortune's 100 Best Companies. JM Family is driven by exceptional Customer service as the employees of the company are reserve 24/7 in solving clients' problems.

Job Description

Southeast Toyota Financeis the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of products and services to automotive dealers and consumers.Southeast Toyota Finance's parent company,JM Family,has been ranked by Fortune Magazine as one of the 100 Best Companies to Work for in the U.S.for 20 consecutive years.

Southeast Toyota Financeis in search of aCustomer Experience Support Associate,responsibilities include but are not limited to:

  • Creation and or completion of reports
  • Performs a variety of routine and some non-routine clerical and file roomfunctions
  • Handling mail items including heavy boxes
  • Data entry, processing extensions, back-end product cancellations, andACHset up
  • Processing charge offs and expenses
  • Cross-training to support multiple tasks and departments throughout the day
  • Maintain records and perform typing/word processing assignments or any other related clerical duties assigned by management
  • Phone work may be required, calling customers, dealers and insurance providers

  • Must be detailed oriented
  • Ability to excel in a fast-paced, constantly changing environment
  • Strong multi-tasking skills
  • Competent PC and keyboard skills (including 10 key entry)
  • Proficiency in Excel
  • Accurate typing skills of 40 wpm
  • Ability to work weekends, evenings, and overtime as needed
  • Ability to stand, bend and squat for lengthy periods of time to file documents
  • Ability to work with minimal supervision

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

JM Family Enterprises

Type

Company - Private

Size

Large

Revenue

Over $10B

Location

6150 Omni Park DriveMobile, AL, 36609and others

Industry

Retail

Founded

1968

CEO

Colin Brown

Job Filters

FILTER JOBS
Lead Software Developer in Test (SDET / DevOps)JM Family EnterprisesAlpharetta, GA
Overview About DataScan Founded in 1989, DataScan is the industry leader in providing lenders with wholesale asset financing and inventory risk management solutions. Clients rely on their industry knowledge and expert team to successfully manage their...Read more
Car Hauler - JacksonvilleJM Family EnterprisesJacksonville, FL
Overview Southeast Toyota Distributors is the world's largest independent distributor of Toyotas. The company distributes vehicles, parts and accessories to 177 Toyota dealerships in Alabama, Florida, Georgia, and North and South Carolina. Dealers in this...Read more
Automotive Warehouse Associate (Part Time)JM Family EnterprisesJacksonville, FL
Overview Southeast Toyota Distributors is the world's largest independent distributor of Toyotas. The company distributes vehicles, parts and accessories to 177 Toyota dealerships in Alabama, Florida, Georgia, and North and South Carolina. Dealers in this...Read more
Sr. Customer Service RepresentativeJM Family EnterprisesEarth City, MO
Overview JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and...Read more
Sr. Administrative SpecialistJM Family EnterprisesJacksonville, FL
Overview Southeast Toyota Distributors is the world's largest independent distributor of Toyotas. The company distributes vehicles, parts and accessories to 177 Toyota dealerships in Alabama, Florida, Georgia, and North and South Carolina. Dealers in this...Read more

Closed Job Filters

FILTER JOBS
Senior Collections Representative - BankruptcyJM Family EnterprisesEarth City, MO
Overview Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of productsRead more
ASSEMBLERJM Family EnterprisesJacksonville, FL
Southeast Toyota Distributors is the world’s largest independent distributor of Toyota vehicles . The company was established in 1968 when Jim Moran partnered with Toyota Motor Sales to help expandRead more
Executive Group Administrative Assistant, Human ResourcesJM Family EnterprisesDeerfield Beach, FL
Overview JM Family Enterprises, Inc. is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work ForRead more
Associate Data AnalystJM Family EnterprisesJacksonville, FL
Overview Southeast Toyota Distributors is the world\u2019s largest independent distributor of Toyotas. The company was established in 1968 when Jim Moran partnered with Toyota Motor Sales to helpRead more
MateJM Family EnterprisesDeerfield Beach, FL
JM Family Enterprises, Inc . is one of the largest, most innovative and diversified companies in the automotive industry. JM Family has been on Fortune Magazine's Best Companies to Work For for 20Read more
Similar jobs in the area
Customer Support AssociateAt Home Stores LLCMobile, AL
Job Summary: At Home (NYSE: HOME) is the leading home decor superstore that dedicates more space per store to home decor than any other player in the industry. We are focused on providing the broadest assortment of products for any room, in any style, for...Read more
Customer SupportJ Townsend Personnal, Inc. JTP Temp, Inc.Mobile, AL
Looking for a representative to contact potential customers by phone, email and social media. Must have a good telephone voice. Duties also include calling contacts in database to verify information such as address, phone, and email address. May also...Read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Unlimited PTO / Medical, Dental & Vision Insurance / 401k / Home office stipend - As a Customer Support Associate you'll: Provide an unparalleled customer support experience via phone, chat...Read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Comprehensive Medical Plans / 401K - As a Customer Support Specialist you'll: Spend most of your scheduled day on the front lines working with customers over email, phone, and chat...Read more
gig jobs
Food CourierDoorDashBay Minette, AL
Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a Dasher, you can be your own boss and enjoy the...Read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Healthcare, Dental & Vision Coverage / Laptop & Bose Noise Cancelling headphones provided / WFH Stipend / 401k / Unlimited PTO - As a Customer Support Specialist you'll: Be the first line...Read more
gig jobs
Why Uber? Deliver with Uber. Signup today, start earning tomorrow. Easily track your earnings and cash out up to 5X per day with Uber's Instant Pay. Work on your schedule. Take days or hours off whenever you need to. Deliver as much or as little as you...Read more
[Customer Service / Remote] Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Associate you'll: Provide personalized, positive & memorable customer support via email, live chat, social media & phone; Educate customers on how...Read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Associate you'll: Handle inquiries customers have throughout the selling or buying process with SHIFT; Interact over the phone and email directly with customers; Build...Read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, and Vision / Paid Vacation / Home office reimbursement - As a Customer Support Specialist you'll: Respond to queries from customers and prospects (leads) in a timely and...Read more
[Customer Service / Remote] - Anywhere in U.S. / $15-hr / 40 hrs-wk / Health Insurance (Medical-Dental-Vision) - As a Customer Support Associate you'll: Communicate with the driver and client teams to provide a seamless experience with each delivery...Read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Excellent health, vision, and dental package / Generous PTO / 401k matching / Home office set-up package - As a Customer Support Specialist you'll: Serve as the frontline for Business...Read more
Show more jobs
500+ more jobs

Similar jobs

Job description Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group, one of the largest global providers of customer experience (CX) products and solutions. As you move...Read more
[Customer Service / Remote] - Anywhere in the U.S. / Competitive salary / 401k / Medical Benefits / Shifts may include nights and weekends - As a Customer Support Specialist you'll: Answer customer's questions and find solutions to meet their needs...Read more
[Customer Service / Remote] - Anywhere in U.S. / Up to $45K-yr / Competitive benefits / Ability to work Fri-Sat-and-Sun with shifts ending as late as 11pm - As a Customer Support Associate you'll: Provide email-phone-Chat-and-SMS support to Customers...Read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Benefits (health-dental-vision-401k-PTO) - As a Customer Support Specialist you'll: Assist customers in resolving issues on the phone, over email and chat; Maintain accurate, detailed...Read more
Customer Support Specialist - PTAt Home Stores LLCMobile, AL
At Home (NYSE: HOME) is the leading home decor superstore that dedicates more space per store to home decor than any other player in the industry. We are focused on providing the broadest assortment of products for any room, in any style, for any budget...Read more
A social media management company needs applicants for an opening for a Remote Customer Support Specialist. Core Responsibilities Include: Effectively triage incoming inquiries to appropriate internal teams Contribute to team goals by focusing on CSAT...Read more
An automotive eCommerce platform is filling a position for a Remote Customer Support Representative in San Francisco. Must be able to: Address incoming customer questions and issues Investigate and troubleshoot technical problems Work directly with product...Read more
As a motivated, dynamic individual you will work closely with DC management by providing excellent clerical and customer service support for the distribution center. You must have the ability to make decisions independently in a fast paced environment...Read more
[Customer Service / Remote] - Anywhere in U.S. / $21.40 per hour / M-F 12p-8p EST / Benefits (Health-Dental-401k-PTO) / $500 signing bonus / Email only (no phones) - As a Customer Support Agent you'll: Respond to customer inquiries via email in a clear...Read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / 401k / Company paid medical, vision and dental - As a Customer Support Rep you'll: Deliver technical support and resolve request issues from Phocas' end users; Perform detailed...Read more