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Customer Experience Support Associate job
JM Family EnterprisesMobile, AL
Description
Skills
Summary
Job openings
Company Description
JM Family Enterprises is a privately held company with $16 billion in revenue and more than 4,200 associates. It was founded by Jim Moran in 1968 and has a strong culture and core values. JM Family is in the business of helping others succeed and is investing in the companies, associates, and communities. The family of the company includes Southeast Toyota Distributors, JM&A, World Omni Financial Corp, and JM Lexus. JM Family has earned various awards for its culture, products, and services and served 23 years with Fortune's 100 Best Companies. JM Family is driven by exceptional Customer service as the employees of the company are reserve 24/7 in solving clients' problems.
Job Description
Southeast Toyota Financeis the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of products and services to automotive dealers and consumers.Southeast Toyota Finance's parent company,JM Family,has been ranked by Fortune Magazine as one of the 100 Best Companies to Work for in the U.S.for 20 consecutive years.
Southeast Toyota Financeis in search of aCustomer Experience Support Associate,responsibilities include but are not limited to:
- Creation and or completion of reports
- Performs a variety of routine and some non-routine clerical and file roomfunctions
- Handling mail items including heavy boxes
- Data entry, processing extensions, back-end product cancellations, andACHset up
- Processing charge offs and expenses
- Cross-training to support multiple tasks and departments throughout the day
- Maintain records and perform typing/word processing assignments or any other related clerical duties assigned by management
- Phone work may be required, calling customers, dealers and insurance providers
- Must be detailed oriented
- Ability to excel in a fast-paced, constantly changing environment
- Strong multi-tasking skills
- Competent PC and keyboard skills (including 10 key entry)
- Proficiency in Excel
- Accurate typing skills of 40 wpm
- Ability to work weekends, evenings, and overtime as needed
- Ability to stand, bend and squat for lengthy periods of time to file documents
- Ability to work with minimal supervision
TASKS
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
SKILLS
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
KNOWLEDGE
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
JM Family Enterprises
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Overview: JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM...Read more
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than...Read more
Overview: JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM...Read more
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its...Read more
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 4,700 associates. Rooted in automotive and united in its...Read more
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