Customer Protection Resolution Coordinator job

Capital OneSaint Cloud, MN
Capital One jobs

Company

Skills

Company Description

Capital One Financial Corporation is a bank holding company specializing in credit cards, auto loans, banking and savings products headquartered in McLean, Virginia.Capital One is the eighth-largest commercial bank in the United States when ranked by assets and deposits and is ranked 10th on the list of largest banks in the United States by total assets. The bank has 755 branches including 18 cafe style locations and 2,000 ATMs. It is ranked #100 on the Fortune 500,[6] #17 on Fortune's 100 Best Companies to work for list,[7] and conducts business in the United States, Canada, and the United Kingdom.[2] The company helped pioneer the mass marketing of credit cards in the 1990s, and it is one of the largest customers of the United States Postal Service due to its direct mail credit card solicitations.

Job Description

Thomas Edison South (74051), United States of America, St Cloud, Minnesota

At Capital One, we re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Capital One

Type

Company - Public (COF)

Size

10000+ employees

Revenue

Over $10B

Location

McLean, VA

Industry

Finance

Founded

1994

CEO

Richard D. Fairbank

Job Filters

West Creek 8 (12080), United States of America, Richmond, Virginia At Capital One, we re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to...Read more
1 Broadway (21026), United States of America, Cambridge, Massachusetts At Capital One, we re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to...Read more
West Creek 4 (12074), United States of America, Richmond, Virginia At Capital One, we re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to...Read more
Tech Lead, Data EngineerCapital OneRichmond, VA
West Creek 3 (12073), United States of America, Richmond, Virginia At Capital One, we re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to...Read more
Senior Data EngineerCapital OneRichmond, VA
West Creek 8 (12080), United States of America, Richmond, Virginia At Capital One, we re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to...Read more

Closed Job Filters

60 Hampshire Street (21003), United States of America, Cambridge, MassachusettsAt Capital One, were building a leading information-based technology company. Still founder-led by Chairman and ChiefRead more
Java EngineerCapital OneJackson, MS
West Creek 8 (12080), United States of America, Richmond, VirginiaAt Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief ExecutiveRead more
Plano 1 (31061), United States of America, Plano, TexasAt Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer RichardRead more
McLean 2 (19052), United States of America, McLean, Virginia At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive OfficerRead more
McLean 2 (19052), United States of America, McLean, Virginia At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive OfficerRead more
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