CUSTOMER RELATIONS ASSOCIATE I - CRA I job

Bayview Asset Management jobs

Company

Salary

Skills

Company Description

Bayview Asset Management, LLC ("Bayview"​), initially founded in 1993, is a mortgage investment firm focused on investments in mortgage credit, including whole loans, mortgage-backed securities, mortgage servicing rights, and mortgage-related assets. With approximately 1,800 employees, our corporate headquarters is uniquely situated in the beautiful community of Coral Gables, Florida, located near the shores of Biscayne Bay and minutes from Miami Beach. The firm has additional asset management offices in New York and Iowa, as well as loan servicing and origination affiliates in seven US states and Italy. As of December 31, 2018, Bayview oversees approximately $13.7 billion in assets under management. As a major participant in the mortgage investment markets, our senior management team has an average tenure of 16 years at Bayview with 25 years of industry experience. Bayview has substantial experience in sourcing, purchasing, servicing, and managing residential and commercial mortgage loans and mortgage-backed securities.

Job Description

- Provide stellar customer service by handling an average of 100 or more inbound and outbound calls per day.
- Negotiate with customers per investor, company and regulatory guidelines to resolve their mortgage loan delinquencies.
- Record all customer call dispositions and call notes using servicing and collection systems per department guidelines.
- Updating customer contact information, collect one-time and recurring payments, and set-up plans to resolve delinquent accounts.
- Send correspondence through e-fax and open skip trace requests.
- Schedule appointments for customers and their single point of contact (SPOC) representatives in the company.
- Set-up payment arrangements, order payoff requests, and work in a structured and proactive manner to meet individual and department goals.
- Professionally handle escalated customer concerns while following industry best practices.
- Adhere to department and company policies and procedures and regulatory guidelines.
- Promptly and accurately answer a customer questions regarding a variety of topics including: state-specific HUD information, loan information, Bayview's early assistance process, website questions, service transfers, and more.
- Successfully meet monthly performance metrics and production goals on an ongoing and consistent basis.
- Handle other duties as assigned.

SKILLS/KNOWLEDGE/ABILITIES:

Required:

- Customer service and/or collection experience
- Ability to adapt to an ever-changing environment due to regulatory, compliance, and/or business rule changes.
- Strong interpersonal, negotiation and communication skills
- Ability to multi-task successfully within a structured, call center environment
- Ability work a potentially varying schedule including some holidays and weekends and based on business needs and performance metrics.
- Successfully complete and pass all CRA I classroom training and assessments.
- Flexibility to work within the operating hours of the location
- Ability to be a self-starter, self-motivated, and be self-driven to achieve desired performance metrics, while providing a positive, and memorable interaction with each point of contact.
- Ability to work across multiple servicing and collection platforms (experience with MSP preferred),
- Proficient computer skills (Microsoft Office experience preferred).

Preferred:

- Fluency in Spanish.
- Experience working in a team environment
- High volume contact center environment

EDUCATION and EXPERIENCE:

- High School Diploma/GED Required.

Job Location

- Bedford, Texas, United States
- Tucson, Arizona, United States

Position Type

- Full Time (40 Hours per week)
- Shifts and hours may vary
- Current Business Hours (subject to change)
- Monday - Friday -- 8 am - 9 pm EST
Certifications, Licenses, and/or Registration

No requirements or preferences. Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.EEOC

Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Apply on Company Website

Job ID: CUSTO01547

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

Bayview Asset Management

Bayview Loan Servicing, LLC is recognized nationally as a premier servicer of both residential and commercial mortgage loans. Contact Info

- Tucson, AZ
View Company Profile

Don't miss out on new jobs like this

Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Create Job Alert

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.
Estimated annual salary
$73,322
average
Minimum
$61,162
Maximum
$106,317

TASKS

  • Confer with scientists, engineers, regulators, or others to plan or review projects or to provide technical assistance.
  • Develop client relationships and communicate with clients to explain proposals, present research findings, establish specifications, or discuss project status.
  • Plan or direct research, development, or production activities.
  • Review project activities and prepare and review research, testing, or operational reports.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Bayview Asset Management

Type

Company - Private

Size

1001-5000

Revenue

$100M to $500M

Location

28 Vistara DriveRancho Mirage, CA, 92270

Industry

Business Management

Founded

1993

CEO

David Ertel

Similar jobs in the area
Clinical Research AssociatePSG - Professional Staffing GroupTucson, AZ
Company DescriptionReal Life Sciences’ dedicated pharmaceutical and biotechnology division has been working with pharmaceutical companies, biotechnology organisations and professionals across both sectors since 1998 and since that time has focused on...Read more
Research Associate IIIRevel ITTucson, AZ
Research Associate. We have a contract need for a Research Associate III who will be responsible for conducting research, development and manufacturing laboratory experimentation and other scientific activities to support client projects. Exercises...Read more
Bayside Solutions is seeking a Clinical Trial Assistant II to be part of our client's team in Tucson, Arizona. This is an opportunity to work with the largest privately held pharmaceutical corporation in the world and ranks among the world's 20 leading...Read more
POSITION SUMMARY: The Customer Relations Associate I (CRA I) works in our Customer Relations Department providing customer service and collections to our customers. Our goal is to wow each customer whether they are calling about their mortgage loan or we...Read more
flexjobs
Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends—it's up to you. Earn Good Money. You’ll earn by bringing people the food they love from local restaurants. Choose...Read more
Research Professional II Posting Number req960 Department Medicine Department Website Link Location UAHS - Tucson Address University of Arizona Health Sciences, Tucson, AZ 85724 USA Position Highlights The Department of Medicine is seeking a Research...Read more
Recruiter Siemens Location Phoenix, United States of America Salary Competitive Posted 14 Mar 2020 Closes 13 Apr 2020 Ref Sector Engineering Category Science Contract Type Permanent Hours Full Time You need to sign in or create an account to save Job...Read more
The Community Science and Data Center (CSDC), a NSF's OIR Lab program, is seeking for immediate hiring a Postdoctoral Research Associate for its operations based in Tucson, Arizona.Project Definition and Scope:The ANTARES project (Arizona-NOAO Temporal...Read more
Assistant Research Scientist Posting Number req912 Department AZ Inst Resilient Env & Soc Location Main Campus Address Tucson, AZ USA Position Highlights The Arizona Institute for Resilient Environment and Societies (AIRES) seeks to hire a highly motivated...Read more
Postdoctoral Research Associate Posting Number req789 Department Ecology & Evolutionary Biology Department Website Link Location Main Campus Address Tucson, AZ USA Position Highlights The Ecology and Evolutionary Biology (EEB) Department at the University...Read more
Assistant Staff Scientist Posting Number req958 Department AZ Rsch Labs-Interdisciplinary Department Website Link Location Main Campus Address Tucson, AZ USA Position Highlights The office for Research, Innovation & Impact (RII) invites applications for an...Read more
Show more jobs
160 more jobs

Similar jobs

Clinical Research Coordinator I Posting Number req381 Department Family and Community Medicine Department Website Link www.fcm.arizona.edu Location UAHS - Tucson Address University of Arizona Health Sciences, Tucson, AZ 85724 USA Position Highlights An...Read more
A Field Research Assistant job in Tucson Arizona is currently available in a new automated research greenhouse. To be considered for this role, you should have a Bachelor's degree in an agricultural related disciple and greenhouse experience a plus.Two...Read more
Job Summary:Responsible for initiating, directing and executing scientific research, development and manufacturing process strategies to support new and existing products. Investigates the feasibility of applying a wide variety of scientific principles and...Read more
Field Research Assistant Job Number: 298878 Category: Research Scientist Description: A Field Research Assistant job in Tucson Arizona is currently available in a new automated research greenhouse. To be considered for this role, you should have a Bachelor...Read more
Job Summary: Responsible for initiating, directing and executing scientific research, development and manufacturing process strategies to support new and existing products. Investigates the feasibility of applying a wide variety of scientific principles...Read more
Manages clinical and lab services projects from initiation through contract completion. Applies project management skills and experience in delivering projects on time, within budget and with high customer satisfaction. Facilitates cross-functional...Read more
Coordinator, Rad/Onc Clinical Research Program Posting Number req899 Department Cancer Center Division Department Website Link https://cancercenter.arizona.edu/ Location UAHS - Tucson Address University of Arizona Health Sciences, Tucson, AZ 85724 USA...Read more
13267BR Service Line: Environmental Office Name: Tucson Job Description: General Responsibilities: Conduct environmental site investigations, assessments and surveys to sample, measure and analyze air, water, material, and soil. Identify, evaluate and...Read more
Research Specialist Posting Number req669 Department Psychiatry Department Website Link www.psychiatry.arizona.edu Location UAHS - Tucson Address University of Arizona Human Resources, Tucson, AZ 85724 USA Position Highlights The selected Laboratory...Read more
The R&D Co-Op program provides each student with a great support system, as well as the opportunity to meet people from various schools throughout the country. Multiple Co-Op positions are available, and these positions span across several functional roles...Read more