As Customer Relations Specialists, we develop strong and trusted relationships with customers through timely and accurate communications, manage a high volume of customer calls to ensure excellent customer service and satisfaction, manage and qualify new customers before referring to the appropriate sales manager. The Customer Relations Specialists resolve customer issues accurately, attend and conduct project status and review meetings with customers, and assist in developing sales and marketing initiatives. We maintain and update documents related to customer accounts and business reports, develop new business opportunities in every customer communication, coordinate calls, meetings, and communications between management and customers.
Core tasks:
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