With a global footprint in the Americas, APAC, and EMEA regions, Dynata provides research and marketing solutions such as research and insights; audience targeting, and campaign optimization. It possess data of around 62 million clients and professionals, helping you to gain access to a variety of audiences worldwide. Dynata combines two data-set, that is their own and the company’s existing data-set providing firms with a clearer picture of their customer and market insights. The basis of high-quality data is common for people willing to share their opinions and insights. The company has already helped over 5,500 advertising firms, investment agencies, media, publishers, and market research around the world enabling better decision making and increasing revenue. Since there is a lot of data management to be done, there are various career roles available at the company for data analysts, programmers, account managers, and more.
Job Description
This Client Relationship Manager role will work directly with our Corporate end clients. It is an individual contributor role but serves as an extension to the operations leadership team.
Time will be split between directly managing projects and supporting PMs on designated accounts with research support (reviewing questionnaires, discussing methodology/quotas, and helping to educate internal and external contacts on MR protocol and practices).
RESPONSIBILITIES
Act as the primary operations escalation point for all assigned client accounts, internally and externally.
Partner with sales to grow the existing business and actively participate in client's growth strategy. Identify and support new business growth.
Build a reputation with clients as a Research Subject Matter Expert and provide consultation accordingly. Champion project best practices (e.g. Start to end process, Survey review, Programming flow, Data review, Methodology, Working knowledge of client lists) with client teams, as a partner for research savvy groups or an extension of those groups for less research-experienced clients
Manage and own outcomes of market research projects from commissioning to invoice. Exceed client expectations through flawless delivery, using good judgement on degree of involvement based on strategic/critical value
Review medium to complex questionnaires to support research best practices and device agnostic design
Make appropriate sampling methodology recommendations and guidance to achieve client objectives
Lead high visibility/complex projects
Lead client kick off calls where appropriate
Coordinate internal resources for project support
Provide guidance and troubleshoot project delivery challenges
Foster collaboration via mutual trust and respect with clients, sales, professional services, and the delivery team to continuously improve results on project and account level
Mentor junior staff members and assist in their growth and development
Work closely with internal functional teams and coordinate closely on developing consistent processes for all managed accounts to ensure we provide the best possible service, tailored to specific customer needs.
Take responsibility for the successful execution of all projects managed within their account(s)
Help develop employees and provide world-class training for team members in a rapidly changing environment, including but not limited, to upholding client standards, questionnaire design, research methodologies, data quality, reporting and tools
Work collaboratively with the product, panel, programming and technology teams to meet the company's larger goals while keeping in mind the primary goals for your department/function
Improve transfer of knowledge within and across teams, including taking the lead in organizing knowledge transfer initiatives and training for the team and/or company
EDUCATION AND EXPERIENCE
Account or Project Management experience is desired (3+ years)
Experience in market research highly preferred (3+ years)
Experience in a customer service environment desired (3+ years)
This position is open.
This job was posted on Tue Apr 26 2022 and expires on Thu May 26 2022.
Dynata
Description
With a global footprint in the Americas, APAC, and EMEA regions, Dynata provides research and marketing solutions such as research and insights; audience targeting, and campaign optimization. It possess data of around 62 million clients and professionals, helping you to gain access to a variety of audiences worldwide. Dynata combines two data-set, that is their own and the company’s existing data-set providing firms with a clearer picture of their customer and market insights. The basis of high-quality data is common for people willing to share their opinions and insights. The company has already helped over 5,500 advertising firms, investment agencies, media, publishers, and market research around the world enabling better decision making and increasing revenue. Since there is a lot of data management to be done, there are various career roles available at the company for data analysts, programmers, account managers, and more.
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