Prominent is a growing company based in Jacksonville that offers a desirable advancement opportunity, an infectious company culture, and professional development. Prominent initiates and manages the communication between our represented clients and their customers. We take a much need professional, relationship based approach to insure customer loyalty and business growth. We are known for the great care we take with clients and employees alike. Our company has grown exponentially in the last year.
Job Description
Sales & Customer Service Representative - Entry Level We are currently looking for full time, entry level candidates to take on customer service, and sales responsibilities. Applicants must be highly motivated, sports minded, well organized, ambitious, and have strong people skills. Responsibilities include : Professionally representing our clients Increasing brand awareness Customer retention New customer acquisitions via in person sales Maintaining a positive and fun work environment Developing a leadership role in sales, coaching, and team development Get to know us online: Prominent Website Facebook This position is entry level and involves providing great customer service to our existing customer base. Work environment is incredibly important as well, and we are looking for candidates who work well in a team and can contribute to an exciting and energetic environment. Who are we looking for? Positive individual and a hard worker Highly energetic and a self-starter Decision-making, problem resolution and creative thinking skills Ability to work successfully both autonomously and as part of a team environment Well presented, driven and can think on your feet Ability to work in a fast-paced and highly growing business Customer focused approach and ability to learn and adapt to needs and changes quickly This is an Entry Level Position so specific experience is not necessary (we will provide training) but any background in the following is a huge plus: Customer Service Retail Sales Service Industry Marketing Shift Lead or Team Lead
Application currently closed
Estimated annual salary
$37,337
average
Minimum
$29,573
Maximum
$44,606
TASKS
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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