With over 12,000 professionals, we provide cost-effective, high-quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions,) Permanent Placement Services, and Vendor Management Programs.
Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service, and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.
Job Summary: Provides efficient and effective service and sales support to producers. Provides efficient and effective service support to customers. Processes business in accordance with government regulations, contract provisions, and internal procedures and controls. Analyzes and resolves more in-depth and complicated cases. Answers questions from different distribution channels. Uncovers sales opportunities on service calls with producers. Job Responsibilities: Receives and responds to incoming calls from producers and customers. Handles service and sales inquiries across multiple distribution channels. Understands all aspects of current products, and answers questions from different distribution channels. Is knowledgeable of past products. Maintains timely records of all conversations and has strong knowledge of all processing systems. Processes trades. Provides outstanding service to producers and customers in support of business units service and sales objectives. Demonstrates a high level of understanding of customer needs and emphasizes timely responses. Educates consumers and producers on product features and benefits. Communicates effectively and confidently to ensure understanding of information. Analyzes and deciphers more in-depth and complicated problems to determine proper course of action. Researches and corrects errors. Implements resolution or involves the appropriate internal administrative areas when necessary to ensure accurate completeness of the issue. Follows-up to ensure completion. Assists producers by consulting with personnel in licensing, compliance, underwriting, administration, underwriting and administration and others to resolve problems and answer inquiries. Engages consumers and producers to retain their assets with the company. Probes to understand reasons for asset flight and offers alternative solutions for liquidation of assets. Acts as a sales analyst and supports tactical sales by turning service inquiries into sales opportunities. Provides financial expertise and solutions to producers. Uncovers superior sales opportunities and markets Clients products and solutions to producers. Assists in compiling management information such as sales activity, proposals requested, sales results, and production for assigned product lines. Assists in the presentation of training, sales seminars, planning of conferences and conventions. Assists in gathering profile information for producers. Performs other related duties as assigned. Job Requirements: Education: Undergraduate studies in insurance, business, marketing or related fields preferred. Licenses/Designations: Progress towards completion of designations such as CPCU, CLU, CEBS or FLMI is desirable. Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Two years related experience in customer service, sales required. Experience in a product related position or in a technical position in SEC, IRS or Insurance departments, compliance, plan/contract administration or successful experience in field sales of property casualty, annuity, and pension or investment products highly desired. Knowledge: Proven knowledge of assigned product lines(s) and regulatory requirements, and processing and service work flows and various distribution channels. Skills/Competencies: Excellent verbal and written communication skills for communicating with a widely varied audience. Proven ability to analyze plan documents, policies, and contracts; to analyze customers or producers needs and determine the most appropriate solution; and to set work priorities in accordance with established standards. Sales ,customer service representative ,CSR