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Customer Service Agent job

CollaberaFranklin County, OH
Collabera jobs

Company

Salary

Skills

Company Description

With over 12,000 professionals, we provide cost-effective, high-quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions,) Permanent Placement Services, and Vendor Management Programs.

Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service, and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.

Job Description

Job Summary: Provides efficient and effective service and sales support to producers. Provides efficient and effective service support to customers. Processes business in accordance with government regulations, contract provisions, and internal procedures and controls. Analyzes and resolves more in-depth and complicated cases. Answers questions from different distribution channels. Uncovers sales opportunities on service calls with producers. Job Responsibilities: Receives and responds to incoming calls from producers and customers. Handles service and sales inquiries across multiple distribution channels. Understands all aspects of current products, and answers questions from different distribution channels. Is knowledgeable of past products. Maintains timely records of all conversations and has strong knowledge of all processing systems. Processes trades. Provides outstanding service to producers and customers in support of business units service and sales objectives. Demonstrates a high level of understanding of customer needs and emphasizes timely responses. Educates consumers and producers on product features and benefits. Communicates effectively and confidently to ensure understanding of information. Analyzes and deciphers more in-depth and complicated problems to determine proper course of action. Researches and corrects errors. Implements resolution or involves the appropriate internal administrative areas when necessary to ensure accurate completeness of the issue. Follows-up to ensure completion. Assists producers by consulting with personnel in licensing, compliance, underwriting, administration, underwriting and administration and others to resolve problems and answer inquiries. Engages consumers and producers to retain their assets with the company. Probes to understand reasons for asset flight and offers alternative solutions for liquidation of assets. Acts as a sales analyst and supports tactical sales by turning service inquiries into sales opportunities. Provides financial expertise and solutions to producers. Uncovers superior sales opportunities and markets Clients products and solutions to producers. Assists in compiling management information such as sales activity, proposals requested, sales results, and production for assigned product lines. Assists in the presentation of training, sales seminars, planning of conferences and conventions. Assists in gathering profile information for producers. Performs other related duties as assigned. Job Requirements: Education: Undergraduate studies in insurance, business, marketing or related fields preferred. Licenses/Designations: Progress towards completion of designations such as CPCU, CLU, CEBS or FLMI is desirable. Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Two years related experience in customer service, sales required. Experience in a product related position or in a technical position in SEC, IRS or Insurance departments, compliance, plan/contract administration or successful experience in field sales of property casualty, annuity, and pension or investment products highly desired. Knowledge: Proven knowledge of assigned product lines(s) and regulatory requirements, and processing and service work flows and various distribution channels. Skills/Competencies: Excellent verbal and written communication skills for communicating with a widely varied audience. Proven ability to analyze plan documents, policies, and contracts; to analyze customers or producers needs and determine the most appropriate solution; and to set work priorities in accordance with established standards. Sales ,customer service representative ,CSR
Estimated annual salary
$29,219
average
Minimum
$18,670
Maximum
$36,382

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Collabera

Type

Company - Private

Size

10000+ employees

Revenue

$500M to $1B

Location

Multiple locations

Industry

Computer Services

Founded

1991

CEO

Hiten Patel

Job Filters

Operations SpecialistCollaberaJacksonville, FL
Required Skills: • Advanced proficiency in various MS tools including Excel, Access, PowerPoint, Visio and SharePoint. • Strong communication (oral, written), organizational skills, and influencing skills • Ability to work independently. • Strong ability...Read more
Claims SpecialistCollaberaHouston, TX
· Receives documents, investigates, and coordinates resolutions to Customer grievances for timely delivery to the Customer either orally, or in writing. · Initiates case files for each grievance and ensures compliance with organization and the Centers for...Read more
Claims RepresentativeCollaberaPlano, TX
Determines customer eligibility by reviewing contractual language and medical documentation, interprets information and makes decisions based on facts presented Works directly with clients and Vocational Rehabilitation Counselors to facilitate return to...Read more
Licensed Vocational NurseCollaberaHouston, TX
· Responsible for conducting the functions of Quality Management in a timely, efficient manner and ensuring achievement of QM objectives. · Specific responsibilities include, but are not limited to: · creating and maintaining quality management files...Read more
Lab TechnicianCollaberaMillsboro, Delaware
Millsboro, Delaware Skills : Lab Technician,Laboratory Technician ,Lab Tech ,Biology,Biological Sciences,Chemistry ,Biochemistry ,Pharma ,Pharmaceuticals Description : Position description for lab tech (entry level): A Laboratory Technician is responsible...Read more

Closed Job Filters

SAP C4C Functional ConsultantCollaberaSanta Fe, NM
Experience in Project administration:-?Create/maintain/close project in the SAP?C4C?across landscape.? Skills Needed:?C4C?Functional, Sales Cloud, Design Workflows, Integration and communication withRead more
Help Desk SupportCollaberaGaithersburg, MD
Gaithersburg, Maryland Skills : Desktop ,support,Help Desk,Troubleshooting,Hardware Description : Tasking will vary, but will include work such as identifying assets, labeling and moving PC equipment,Read more
Austin, Texas Skills : CPU , GPU, power and validatIon, TesT ,debug, PCB Description : Candidate must have Associated topics: assistant gm, district manager, fire captain, fire chief, fire marshal,Read more
Compliance Examiner ProfessionalCollaberaSalt Lake City, UT
Job Title: Compliance Specialist Location: Salt Lake City, UT Duration: 12 Months   The EDD analyst will conduct an investigation of internal data (e.g., customer information and transactions)Read more
Splunk AdminCollaberaPortland, OR
Beaverton, Oregon Skills : Linux and splunk and Devo Description : Experience: 3-6 years Below are the details of request - • Must have skillsets - Splunk Administration , Linux , knowledge of Syslog,Read more
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