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Salary and Benefits

Customer Service Agent
$32K-$39K / yr. (est.)
$32K
$35,848 / year
$39K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Service Agent

What does a Customer Service Agent do?

As Customer Service Agents, our primary tasks involve interacting with customers to address their inquiries and resolve any issues they may have. We handle communication through various channels such as phone, email, and live chat. Customer Service Agents also maintain and update customer records, ensuring all information is accurate and up-to-date. Additionally, we provide product or service information to help customers make informed decisions. Overall, we aim to enhance customer satisfaction and build positive relationships with clients.

Core tasks:

  • Handling customer inquiries via phone, email, and live chat
  • Resolving complaints and providing appropriate solutions
  • Maintaining and updating customer records
  • Providing product or service information
  • Ensuring customer satisfaction and building positive relationships

Insights

How Many Years of Experience Do Professionals Need Before Becoming Customer Service Agent?
On average, people work 3-5 years in other positions prior to becoming a Customer Service Agent.
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Customer Service AgentBoston, MA - A year ago
Eh, it depends on individual circumstances. Not everyone takes the same path. 🤷 Some might have previous jobs that are closely related to Customer Service, while others come from completely different backgrounds.
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Customer Service AgentSan Francisco, CA - A year ago
🙌 Finally, someone said it. Work experience can be valuable, but it's not the only factor that determines success as a Customer Service Agent. Skills, personality, and willingness to learn matter too!
How Long Do Customer Service Agent Employees Typically Stay in Their Roles?
On average, Customer Service Agents works in this position for 3-5 years across multiple employers.
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BankerNew York City, NY - A year ago
Wow, 3-5 years at multiple employers? That's nothing! I've been a Banker for 10 years, and I'm still climbing the financial ladder!
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TeacherChicago, IL - A year ago
Ugh, Customer Service Agents should appreciate the stability in their occupation. Teachers face layoffs and budget cuts annually!
What Is the Job Hopper Score for Customer Service Agent Employees?
Moderate job changes in Customer Service Agent, showing some career movement without excessive turnover.
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NurseHouston, TX - A year ago
😡 I don't know what planet these people are living on. There's no 'moderate job changes' here, just being stuck in the same cycle of customer complaints and low pay.
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Software EngineerSan Francisco, CA - A year ago
As a Software Engineer, I appreciate the idea of 'moderate job changes' in Customer Service. It highlights the value of multifaceted skills and adaptable employees in a fast-paced industry. 💪

Career path

Path to job

Discover a Customer Service Agent's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Customer Service Agent typically studied at.
Arizona State University-Tempe
Brigham Young University-Idaho

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Customer Service Agent Employees?
Gender ratio in Customer Service Agent position: 0.477197452229299 Male and 0.522802547770701 Female. Age ratio in Customer Service Agent position: 16-20: 25%, 21-30: 57%, 31-40: 11%, 41-50: 5%, 51-60: 2%, 60+: 0%. Customer Service Agent position is predominantly female (52.3%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Customer Service AgentHouston, TX - A year ago
Why don't more people in their 30s and 40s pursue this career? Shouldn't there be more options for them? 😤
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Customer Service AgentSan Francisco, CA - A year ago
Why aren't there any individuals above 60 working as Customer Service Agents? Age should not be a barrier! 👴

Workplaces

Who Are the Top Employers for Customer Service Agent?
Top employers of Customer Service Agent position: Alaska Airlines, American Airlines, Delta Air Lines. People who work in Customer Service Agent position most typically go on to work for the Alaska Airlines.
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Customer Service AgentSeattle, WA - A year ago
I can't believe Alaska Airlines is listed as the top employer for Customer Service Agents. They treat their employees like numbers!
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Customer Service AgentNashville, TN - A year ago
Don't waste your time with Delta Air Lines. They have one of the worst work-life balances in the industry!
Alaska Airlines
American Airlines
Delta Air Lines
What Industries Does Customer Service Agent Typically Have Experience In?
Industry Background: The most typical industries of Customer Service Agent: Transportation & Warehousing, Finance & Insurance, Administrative & Support, Information Technology, Retail. Customer Service Agent employees most likely come from a Transportation & Warehousing industry background.
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Customer Service AgentHouston, TX - A year ago
Why do customers always think it's my fault if their package got lost? Do I look like a courier? 🤬
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Customer Service AgentPhiladelphia, PA - A year ago
Hey, why don't you guys just relax? Being a Customer Service Agent isn't easy, it takes patience and empathy. 🙏

Find your job as Customer Service Agent

Discussion about Customer Service Agent

Want to know more about Customer Service Agent position?
Share your thoughts and ideas about Customer Service Agent position with others in our community.
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How balanced is the gender diversity among people working as a Customer Service Agent?
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Benjamin Gardner4 years ago
50% are women in this profession.
What is the most common age of a Customer Service Agent?
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Liam Brown4 years ago
26 is the average age of people working as a Customer Service Agent.
How many years of experience do you usually have as a Customer Service Agent?
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Isabella Holmes4 years ago
You should work for 4 years on average to become a Customer Service Agent.
Which industries have a lot of people working in Customer Service Agent roles?
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Sophie Hayes4 years ago
Transportation & Warehousing employs the most.
What kind of degree is needed to work as a Customer Service Agent?
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Isabella Holmes4 years ago
No higher education could not hurt if you want to be a Customer Service Agent
Which company employs the most people in the Customer Service Agent role?
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Isabella Holmes4 years ago
If you are a Customer Service Agent you should definitely apply for Alaska Airlines, American Airlines, Delta Air Lines, Southwest Airlines and United Airlines
How many years do people spend as a Customer Service Agent in their career path?
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Isabella Holmes4 years ago
A Customer Service Agent typically moves on after 4 years
How likely is it for people working as a Customer Service Agent to switch companies still working as a Customer Service Agent?
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Liam Brown4 years ago
The job hopper score is medium for a Customer Service Agent.
What do people usually work as before switching to Customer Service Agent?
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Sophie Hayes4 years ago
A Customer Service Agent probably worked as Customer Service Representative, Sales Associate or Cashier before
If I’m working as a Customer Service Agent, what next position could I have?
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Liam Brown4 years ago
Customer Service Representative, Customer Service Supervisor or Administrative Assistant are good next steps for a Customer Service Agent
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Disclaimer

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